What is GSA Advantage?
GSA Advantage (www.gsaadvantage.gov) is the government's premier online shopping superstore. GSA Advantage provides online access to millions of products and services from thousands of federal contractors. Members enjoy all the benefits that GSA Advantage has to offer including full purchasing privileges, e-mail updates, the ability to store order history and user details, and more.
What products and services are available on GSA Advantage?
GSA Advantage is your one stop shopping resource for IT and office products, tools, hardware, medical equipment, furniture, services and more. Products and services are available from various programs:
- GSA and VA Federal Supply Schedules
Schedule products and services are delivered to you directly from the contractor. Delivery times may vary with location. New Federal Supply Schedule products/services are being added daily. Click on e-Library for a complete listing of the Schedules and Contractors currently available on GSA Advantage. When you buy schedule items, the vendor ships directly to you and is responsible for your order.
- GSA stock program
All GSA items shown as "in stock" on GSA Advantage are available in your area as of midnight, Eastern Time, and are usually delivered within 2-7 days. Sometimes, an item may become out of stock between midnight and the time you place your order. Please note: Orders from outside the continental U.S. may take slightly longer and may be subject to additional charges.
- GSA Special Order Program
GSA SOP NSNs are delivered direct from the contractor and delivery times will vary. When a GSA SOP NSN is added to the shopping cart, the item will be listed as "direct delivery". The estimated delivery time is displayed with the item.
How do I Register?
Registration is quick and easy. From the home page, click on Register and complete the required information. Complete the brief Member Registration form and enter a unique User ID and Password (please be sure to write down this information for future reference). Once registered, you can immediately begin using GSA Advantage.
Why should I register?
Registering enables you to purchase items and use the many enhanced features of GSA Advantage. Registered users enjoy full access and capabilities of GSA Advantage.
Can I just browse GSA Advantage without registering or entering my Government purchase card information?
Yes, you can browse GSA Advantage without registering or entering a Government Purchase Card. Simply enter keywords, part numbers, NSNs, manufacturer name, contractor name, or contract number in the Search box or Browse by Category.
What does it cost to use GSA Advantage?
There is no cost for using GSA Advantage!
Why should I use GSA Advantage?
Using GSA Advantage ensures that you are getting GSA-negotiated prices, and dealing with GSA-approved sources. The system is designed to facilitate shopping as well as market research. GSA Advantage contains millions of GSA schedule, stock and special order products and services from thousands of schedule contractors.
Are VA schedule items available?
Yes, many VA schedule contractors have items available on GSA Advantage.
What does the "Session Terminated" message mean?
When your GSA Advantage session has been idle (inactive) for more than 60 minutes, the session will automatically be timed-out and a "Session Terminated" message will be displayed. This security feature is common practice on shopping sites and ISPs and is designed to keep the site moving quickly and to prevent unauthorized users from gaining access to your information. Please Note: items in your shopping cart will be lost when your session is timed-out. Please "Park" your shopping cart if you will be away longer than 60 minutes.
What is e-Buy and when should I use it?
GSA's latest e-Business innovation, e-Buy, has simplified the acquisition process! e-Buy, which is a component of GSA Advantage, is an electronic Request for Quote (RFQ) system designed to allow Federal buyers to prepare RFQs, directly on-line, for a wide range of services and products offered through GSA's Multiple Award Schedule (MAS) program. e-Buy allows RFQs and quotes to be exchanged electronically between Federal buyers and Schedule contractors.
e-Buy delivers the power of the Internet by allowing Federal buyers to interact with the commercial marketplace to obtain best value solutions for their operations.
e-Buy is a Request for Quote (RFQ) system that allows agencies to post RFQs for a specified period of time for a wide range of products and services offered from our schedule contractors. e-Buy is designed primarily for the acquisition of services and/or large purchases. It may also be used for sources sought inquiries, requests for information (RFI), or establishing Blanket Purchase Agreements (BPAs).
You may access e-Buy through GSA Advantage or via www.ebuy.gsa.gov. You must be a registered user of GSA Advantage to access e-Buy.
Payment and Billing
How do I pay for my orders?
Items in GSA Advantage can be purchased using a SmartPay Government Purchase Card, or in some cases an Activity Address
Code (AAC or DoDAAC).
SmartPay Government Purchase Card
For more information on the SmartPay Government Purchase Card, click here.
AAC or DoDAAC
If you plan on purchasing products on GSA Advantage using an AAC/DoDAAC, you must first obtain an AAC Password. An AAC and Password is also required when using the FEDSTRIP Ordering function on GSA Advantage.
When will I be billed for products and services ordered through GSA Advantage?
Neither GSA nor vendors may charge your Government Purchase Card or Activity Address Code (AAC) account until the merchandise is shipped. Additionally, you will not be charged for backordered items until the items are actually shipped.
Order Status and Cancellation
A history of all your orders placed on GSA Advantage is available in Order Status/History. Order Status/History contains a listing of all orders.
How do I get Purchase Order (PO) status?
Purchase Order status is provided directly from the contractor to GSA Advantage; however, this is optional for the contractors. When researching PO status, first check Order Status/History. If the PO Status is "Posted" or "In Process", you may need to contact the contractor directly for order status.
Where can I get Requisition Status of GSA NSN items?
Order status for GSA requisitions is updated daily. To get status on a GSA requisition, use one of the following 2 methods:
- From the GSA Advantage home page, click on the "Requisition Status" button. You will be prompted to enter the requisition number. Login is not required. All GSA requisitions, including those not submitted through GSA Advantage are available using this method.
- In Order Status/History, GSA Requisitions created in GSA Advantage are available for viewing. Note: If you did not create the order in GSA Advantage, you will only be able to use method 1.
Order Problems
- GSA Requisitions: To report an order problem, contact our National Customer Service Center (NCSC) at (800)488-3111 or DSN 465-1416, send an email to rodsm.ncsc@gsa.gov, or fax (816)926-6952. An online Discrepancy Report form is also available from the Order Status/History page; click the Requisition Number to launch the form.
- Purchase Order Problems: The contractor is responsible for delivery, billing, and problem resolution. If you experience any problems with an order, please contact the contractor directly.
How do I cancel an order?
A "Cancel Item" function in your Order Status/History allows you to request cancellation of GSA NSN or schedule items. You may request cancellation only for items that have not yet shipped, and you are encouraged to follow up with the vendor to see if your cancellation was accepted. Note: 1-day delivery items cannot be cancelled.
Account Management
If you have selected a function of GSA Advantage that requires a User ID/Password, please follow the instructions below.
I forgot my User ID.
If you have forgotten your User ID, follow the steps below:
- From the home page, click the "Password Assistance" link; or from the Member Login page, click on the "Forgot My User ID & Password" link.
- From the Advantage Login Assistance page, click the "Forgot My User ID" button.
- Enter your e-mail address and click "Submit".
GSA Advantage will locate email your User ID to you!
I forgot my password.
If you have forgotten your password, you will not be able to retrieve your old password; however, you can obtain a new password by doing the following:
- From the home page, click the "Password Assistance" link; or from the Member Login page, click on the "Forgot My User ID & Password" link.
- From the Advantage Login Assistance page, click the "Forgot My Password" button.
- Enter your e-mail address.
- Enter the Answer to the Question. (Enter the answer you provided at Registration.)
- You will be prompted to enter and reenter a new Password in the boxes provided.
- Write down your new Password for future reference.
I already have a User ID and Password, but cannot get into GSA Advantage. What should I do?
Several things may have happened.
- You may have accidentally mistyped your information. Try entering your User ID and Password again. You may be attempting to use your GSA (not GSA Advantage) corporate login account; or if you are a vendor, you may be attempting to login with your VSC account. These logins will not work.
- When you attempted to register, your registration did not complete or was not successful. You may need to register again. Click on the "Register" link located at the top right-hand corner of the banner to register again.
- If you are still unable to access the system, please contact one of our customer service representatives at (877) 472-3777.
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