Unemployment Insurance Performance Management

• What is UI Performs?

• Handbook 336 UI Quality Service Plan (SQSP) Planning & Reporting Guidelines (formerly Program and Budget Plans): 17th Edition
• Handbook 336 17th Chapter I
• Handbook 336 17th Chapter II
• Handbook 336 17th Appendix I
• Handbook 336 17th Appendix II


• UIPL 28-03 : Call Memo for the Fiscal Year (FY) 2004 Unemployment Insurance (UI) State Quality Service Plan (SQSP)

• Benefits Timeliness and Quality Reports of State Workforce Agency
• Government Performance Results Act


• UI PERFORMS Annual Report
• CY 2002
• CY 2001
• CY 2000
• CY 1999
• CY 1998
• Related UIPLs and Handbooks


• State Performance Ranking
• Year Ending 3/31/2004
• Year Ending 12/31/2003
• Year Ending 9/30/2003
• Year Ending 6/30/2003
• Year Ending 3/31/2003
• Year Ending 12/31/2002
• Year Ending 9/30/2002
• Year Ending 6/30/2002
• Year Ending 3/31/2002
• Year Ending 12/31/2001
• Year Ending 9/30/2001
• Year Ending 6/30/2001
• Year Ending 3/31/2001
• Year Ending 12/31/2000
• Year Ending 9/30/2000

• Analysis of Unemployment Insurance Reemployment Pilot Data
• Integrity Analyses
• Denied Claims
• Accuracy Pilot Project (May 1999) UIPL 06-00: Results of the Denied Claim Accuracy (DCA) Pilot Project
• Accuracy Pilot Project Follow-Up Report (August 2000) PDF | HTML
• Program Improvement (PI) Studies (DOL)
• Utah UI Claimant Knowledge
• UIPL 31-98: Monetary Determination Accuracy Study

Benefit Accuracy Measurement (BAM)
(Formerly Benefits Quality Control - BQC)
• CY 2003
• BAM Data Summary
• BAM Paid Claims Annual Report Overpayment Rate in Detail
• Annual Report Rates
• Annual Report Rate Change (CY2002-2003)
• Paid Claims Integrity Rates
• Denied Claims Accuracy Rates
• BAM State Contacts
• BAM Background and Methodology
• CY 2002
• CY 2001
• CY 2000
• CY 1999
• CY 1998 Full Report PDF | HTML
• CY 1998
• CY 1997
• CY 1996
• CY 1994 (BQC)
• CY 1993 (BQC)
• Denied Claims Accuracy Pilot Project (May 1999) PDF | HTML
  (Table 1 PDF | HTML,
   Table 2 PDF | HTML)

Tax Performance System (TPS)
• Computed Measures