"Essential evidence will be easy to access regardless of where it is or where users are for as long as needed."

This promise is a cornerstone of our strategic plan, Ready Access to Essential Evidence: The Strategic Plan of the National Archives and Records Administration, 1997-2008 (Revised 2003).

How we will do this is spelled out in the specific performance targets of the plan. One, in particular, describes many of the various standards for customer service that we promise to deliver.

These standards reflect your expectations and needs.

We need to hear from you so that we can continue to use our resources to serve you best. Please continue to let us know what is most important to you!

• Send us your comments —

Your thoughts about NARA's services and products are always welcome and can be sent to us electronically via our Inquire Form.

Your messages are promptly routed to the appropriate office in NARA for personal attention and a timely response.

• Respond to our surveys —

We survey our customers on a recurring basis to determine your degree of satisfaction with our products and services.

• Find out what we have done to meet your needs —

We report on our accomplishments in our annual performance and accountability reports.

We regularly update our customer service standards, after listening to what you have to say.

Be sure to check out our September 2003 update.