Practitioner Priority Service—your first point of contact

Practitioner Priority Service—your first point of contact for account-related issues.
Our Practitioner Priority Service is a professional support line (1.866.860.4259) staffed by IRS customer service representatives specially trained to handle practitioners’ accounts questions.

Practitioner Priority Service is a toll-free, accounts-related service for all tax practitioners, nationwide.  It is the practitioners’ first point of contact for assistance regarding taxpayers’ account-related issues.  The hours of service are weekdays, 7:30 a.m. until 5:30 p.m. local time (with the exception of Alaska and Hawaii, which are Pacific Time). 

Questions regarding client's individual tax accounts (IMF) are handled by one of three campus sites:  Brookhaven, NY; Memphis, TN; and Philadelphia, PA. Questions regarding client's business accounts (BMF) are handled by two campus sites:  Cincinnati, OH and Ogden, UT.  Calls are routed based on an evaluation of the lowest expected wait time.  Issues outside the scope of the employees’ authority are transferred or referred to the appropriate IRS functions.