A message from Chief Marketing Officer Anita Bizzotto

Dear Customers:

Thank you for making 2003 a very successful year for the Postal Service. We appreciate the trust you place in us each time you mail a payment, fulfill an order, and invest in the mail to attract new customers and boost sales.

2003 saw postal employees deliver record service levels. We launched a number of new products and service improvements, led by the creative new Customized MarketMail and the progressive Parcel Returns Service. We introduced the first ever Negotiated Service Agreement and look forward to negotiating more agreements. And we will be holding rates steady until at least 2006.

2004 is going to be another outstanding year. More new products and improvements are on the way, such as the prepaid Priority Mail Flat Rate envelope and the popular A Customer’s Guide to Mailing in Chinese.

We stand ready to deliver for you like never before.

Happy New Year!

Anita