Student Aid on the Web - Survey
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OMB No. 1845-0045
Form Approved
Exp. Date: 10/31/04

Student Aid on the Web Survey

We are working to improve Student Aid on the Web and we need your help!  Please answer the questions below. It should take about 5 minutes. Your answers will be anonymous and will help guide future development of this site.

If you aren't familiar with our services, you may want to take a few moments to explore Student Aid on the Web before completing the survey.

For inquiries, please use the appropriate links below to contact us, since we cannot respond to any questions you post in the following survey form.

General questions: Use this link to e-mail us if you have questions about student aid in general (or about your own student aid situation, including your student loans), or questions/comments about any Student Aid on the Web content.

Technical questions: Use this link to e-mail us if you have technical questions about our Web site (such as something not working properly, like a link).

1. When you use Student Aid on the Web, are you doing so as a:
2. Which most accurately describes you?
Other (please specify)
3. How did you hear about this Web site?
Other (please specify)
4.  For whom are you seeking information? (Please check all that apply)

Myself
My Child
My Student
Other (please specify)

5. Would you recommend this site to friends, colleagues, or others?

Yes
No

6. In general, how satisfied are you with the way the information is organized (i.e., ease of finding information)?

Category
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Do not use/not applicable
Ease of finding information
Comments:
 
7. In general, how satisfied are you with the way the information is presented?
Category
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Do not use/not applicable
(a) Clarity of the writing (readability, ease of interpretation)
(b) Layout and design of the material (how the site looks)
Comments:
 
8.  When you click on "My FSA" on this site's home page, you are taken to a series of tools that allow you to determine which careers, majors, and schools might be best for you. If you have used My FSA, please tell us how you liked it. Were the tools easy to use?
Category
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Do not use/not applicable
(a) Usefulness of     information
(b) Ease of use
Comments:

9. Our goal is to provide useful information and services. Please rate only the section(s) you used. Did you find the information you needed? If you did not, please let us know what information you need so that we can enhance our site.
Category
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Do not use/not applicable
(a) Preparing
Comments:
(b) Choosing
Comments:
(c) Applying
Comments:
(d) Funding
Comments:
(e) Attending
Comments:
(f) Repaying
Comments:

10. Please provide any additional comments or suggestions about the Student Aid on the Web site. (Please limit your answers in this box to 2000 characters) Do not submit questions here. For questions, click here.

 
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