SBA Could-Do-Better Customer Feedback |
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Sent: Tuesday 06/01/2004 3:46 PM Subject: Feedbck
>I found my way to your freeware/shareware page.
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Sent: Friday 04/09/2004 8:26 AM Subject: Feedback Please get rid of the animated Flash intro on the home page. Intros like this one only waste time and detract from the overall usefulness of the site. I am unable to install software such as Macromedia’s Flash player on our network computers (I have no desire to either.) Every time I go to the home page (or return to it from another sub page) I have to answer “no” to installing this plug in. It always asks two times.
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Sent: Tuesday 02/10/2004 3:18 PM Subject: Feedback I really thimk that this website is not very helpful and not very easy to read. Please fix this as soon as possible.
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Sent: Friday 12/05/2003 2:02 PM Subject: Feedback when is the subcontracting page going to get updated, we need to use it! its been over 2 months!!! http://www.sba.gov/GC/indexcontacts-sbsd.html
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Sent: Thursday 09/11/2003 2:11 PM Subject: Feedback I found a lot of useful information on your website but I have a lot of trouble reading the color print and also printing it out. It comes out in red . Is this because of the settings on my computer or is the webmaster just getting too cute with all the colors. The readability is a real pain.
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Sent: Tuesday 09/09/2003 1:58 PM Subject: Feedback Please add to http://www.sba.gov/starting_business/marketing/research.html under Center for Business Women's Rersearch -- Economic Statistics & Research and link to http://www.sba.gov/advo/stats/
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Sent: Friday 09/05/2003 7:55 AM Subject: Feedback Please add to http://www.sba.gov/starting_business/marketing/research.html under Center for Business Women's Rersearch -- Economic Statistics & Research and link to http://www.sba.gov/advo/stats/
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Sent: Wednesday 09/03/2003 7:33 AM Subject: Web Site
This is the first time I've been on your site. As the SCORE secretary in Cadillac, I'm usually the first contact a person may see when they need help.
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Sent: Wednesday 08/27/2003 4:44 PM Subject: Feedback I like the other website better. I thought it was more user friendly.
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Sent: Friday 08/15/2003 8:07 AM Subject: Feedback Can anyone tell me how long the file "Download 1997 U.S. all industries data by receipt size (about 0.5 meg.)" has been on the Office of Advocacy webpage http://www.sba.gov/advo/stats/data.html? I would appreciate this information to resolve a dispute about timing. Thank you.
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Sent: Thursday 08/14/2003 7:34 AM Subject: Feedback
Much of the text in this site is compressed and unreadable. This is a
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Sent: Wednesday 08/13/2003 5:46 PM Subject: Feedback Hello....That's a good idea, but this is only my 3rd time to use this web-site. It seems well organized but I haven't yet found the total list of "acts" for grants to small businesses.
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Sent: Tuesday 08/12/2003 7:33 AM Subject: About This Site
Hello....That's a good idea, but this is only my 3rd time to use this web-site. It seems well organized but I haven't yet found the total list of "acts" for grants to small businesses.
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Sent: Friday 08/08/2003 5:53 AM Subject: feedback
I was looking at your site for NAFTA information.
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Sent: Tuesday 07/15/2003 2:57 PM Subject: Feedback It is very frustrating to click on a state, click on WBC resources and get a list of all WBCs around the country to scroll through to see if any or which ones are located in my state. Can’t this list be broken out and only resources applicable to that particular state pop up?
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Sent: Monday 07/14/2003 1:59 PM Subject: Feedback New home page is very hard to navigate. No breakdown on various loan types ie Low Doc -term versus line of credit. I think the average business owner is going to have a hard time with it.
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Sent: Friday 07/11/2003 10:44 AM Subject: Feedback
I am looking for a specific form.
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Sent: Wednesday 07/02/2003 1:51 PM Subject: Feedback
The validation mechanism for the online SS-4 form is too restrictive.
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Sent: Sunday 06/29/2003 4:09 AM Subject: Contact Us Link A CONTACT US link would have been helpful. The ASK SBA link is somewhat counterintuitive. The convention on most state and other federal sites is the use of the CONTACT US link. Thanks
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Sent: Friday 06/27/2003 11:40 AM Subject: Feedback
Please advise - I am trying to get more pamplets of Florida Small Business Start-Up Guide 2002-2003 sent to our office for passing along to customers. I have tried the e-mail address on the pamplet of www.eflorida.com to no avail. No phone # is printed. Our mailing address is:
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Sent: Thursday 06/26/2003 12:14 PM Subject: Website Feedback It was very helpful. However, as a woman, single mother, I specifically need information regarding where to go for prequalification for Woman's Small Business Loans. When I click on my state, NJ, the website did not give info on where the SBA counseling centers are in my area or whether I must call the Newark office for that information. Also, it might be helpful if a guide to specific businesses was available in a worksheet format to check on eligibility. But I am grateful for all the other information that was given. Thank you.
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Sent: Wednesday 06/25/2003 11:45 AM Subject: Can't Find Application for 8a program??
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Sent: Wednesday 06/25/2003 11:45 AM Subject: Feedback Application for 8a program
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Sent: Wednesday 06/25/2003 5:59 AM Subject: Feeback The web site "sba.gov" I find impossible as a lender looking for forms or program details. It is not clear or easy to get what I need.
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Sent: Tuesday 06/24/2003 1:43 PM Subject: Feedback
Feedback I receive from the local public:
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Sent: Tuesday 06/24/2003 10:00 AM Subject: Feedback You folks need to review the spelling and grammar on the web page.
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Sent: Monday 06/23/2003 1:42 AM Subject: Export Assistance
With the changes to the SBA home page came also a perhaps unintended consquence, namely new hurdles to customers in trying to find international trade information. This is regretable. Is this in your future plans?
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Sent: Friday 06/20/2003 7:10 AM Subject: Feedback This is a lovely new website. However, even with my DSL connection, it took a looooooooooong time to load. If you're truly interested in a citizen-centric approach, you may want to consider redesigning your page so that it loads faster.
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Sent: Friday 06/20/2003 2:45 AM Subject: Suggestion
I respectfully suggest SBA add a "Buyer" menu to the website to explain and search available programs, contractors, processes, etc. As a "Buyer", most of the site currently seems to be intended for the "Seller" and any "Buyer" info is fragmented and not intuitive to find.
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Sent: Thursday 06/19/2003 12:01 PM Subject: SBA Site You need a site map or maybe I have missed it.
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Sent: Monday 06/16/2003 10:11 AM Subject: problems with ccs on web site
I am having great difficulty reading the web site. The text is getting scrunched together. I have attached a gif file (the colors are all off) for you to see the issue. I am using a Mac (OS 9.2) and INternet Explorer 5.0. This is not a common problem for me.
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Sent: Tuesday 05/27/2003 11:48 AM Subject: Feedback So this may be more directed towards your web designer/host, I find it very hard to understand why there is a black stripe vertically running down the right side of the pages? It blocks out all of the text that extends beyond it. I have been coming to your site a lot lately, since I am an owner of a new small business. I find it (to be very honest) quite annoying to have to highlight everything on the page just so it can be read. This is true for all of the pages here. For a site that is loaded with extremely helpful and worthwhile information it is not very easy to read. I see that the last time your site was modified was on 8/1 of 2001, may be time for another update so your customers who value your service can actually read what you have to say. Thank you for all of your help and I hope this helps you better your site. Ted Owner and Tour Designer Sky High Golf Adventures Inc.
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Sent: Wednesday 05/21/2003 1:27 AM Subject: Feedback
I dont understand anything about this site. I just want to apply for small business loan nothing more.
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Sent: Tuesday 04/29/2003 10:16 AM Subject: Feedback The maze of overwhelming information on your website is confusing. I'm a 60% disabled vet with many years experience as a martial arts instructor. My desire is to aquire capital to start a martial arts academy in the Colonial Heights/Chester area. I'd like to send you my marketing plan and get the paperwork started to receive financing to be up and running by 1 September. Is there someone to mentor me through your process and how do I get in touch with them? Thank you.
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Sent: Tuesday 04/01/2003 1:57 PM Subject: Feedback From looking at your information on the website it is too difficult to try to get a loan to start a business, it would seem to me you would relize the reasom people need a loan to start a business is because they have no money in the first place, did you eve think of that?
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Sent: Sunday 03/09/2003 5:08 PM Subject: Feedback I am unable to read all of the information because of the black wide line on the right side of your website.
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Sent: Friday 02/28/2003 2:00 PM Subject: Feedback Your Hubzone website is impossible almost to look at. Why is it like molasses to open up to find a state, county, city, or an address in a hubzone?????? When will it be fixed?
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Sent: Thursday 02/13/2003 12:01 PM Subject: Feedback I like the website but I couldn't find what I am hunting for. Someone told me to check into your assoctiation to find out How to get a business grant or apply for a business grant. If you could please help me with this information I would greatly appreciate it.
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Sent: Wednesday 02/05/2003 10:41 AM Subject: Feedback
You have a major problem at the following address:
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Sent: Wednesday 01/29/2003 2:13 PM Subject: Feedback I have searched your website 7 cannot find any information on how to determine if the name you have chosen for your business is available or taken. Can you help me with this, please?
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Sent: Wednesday 01/29/2003 1:27 PM Subject: Feedback It would be tremendously helpful if searches would return all the identified concerns at one time instead of requiring one to click on each letter of the alphabet. This is horribly time consuming!!! To assist people in navigating through long lists, why not offer the alphabet across the top of the screen with hyperlinks to the first result in the list beginning with that letter? That would service both the needs of those who wish to go directly to an area of the alphabet, while also providing the entire list of results for those who are interested in that.
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Sent: Thursday 01/23/2003 7:28 PM Subject: Feedback I HEARD ABOUT YOUR SITE ON THE RADIOTHOUGHT I WOULD CHECK IT OUT I DIDNT FIND IT VERY HELPFUL(ONLY IN THE WAY THAT,IF I ALREADY HAD THE MONEY TO START OFF MY SMALL VENTURE) INTHAT CASE I WOULDNT NEED HELP. IM A LABORER IN PENN. AND SEE A OPPERTUNITY TO MAKE MONEY BUT RUN INTO THE SAME PROBLEM THAT MANY NON HIGH INCOME FAMILIES RUN INTO.MONEY I THOUGHT BY THE WAY I ASSUMMEED THAT THE SBA WAS TO HELP WITH MONEY TO ENCORAGE SMALL BUSINESS GROWTH THE REAL HEART OF THE ECONOMY BUT COMING TO THE SAME CONCLUSION IS THAT IT REALLY IS KNOW DIFFRENCE THAN THE SAME INFORMATION I GET WHEN I GO TO A BANK.THE FACT IS THAT YOU ARE LOOKING FOR SMALL BUS. THAT ALREADY HAVE THE MONEY TO BECOME BIGGER AND NOT THE LOWER INCOME PEOPLE WHO WANT THE CHANCE TO STARTIF THAT IS NOT THE CASE THAN WHY ALL THE PAPER WORK, THAT THE COMMON PERSON STARTING OUT NEEDS MONEY JUST TO HIRE SOMEBODY TO HELP UNDERSTAND.
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Sent: Saturday 11/30/2002 12:05 PM Subject: Why???? Why can’t I access part of your web site with Internet explorer 6? Why do I need Netscape, the most unused browser ever? Moreover, your website is very poor considering today’s standards.
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Sent: Friday 11/22/2002 3:59 PM Subject: Feedback
You need to QA your pages a bit better. The right hand border on the Syracuse 'About the District Office' page obscures the text. Please have a web programmer look at your right side margins. The url is http://www.sba.gov/ny/syracuse/AboutUs.html
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Sent: Tuesday 10/08/2002 4:10 AM Subject: Comments about the website As of 10/3/02, the last time the listing of HUBzone certified firms was updated was 8/26/02. This section needs to be updated much more frequently. I am trying to determine when my client, Falcon Contractors of East Point, Georgia is HUBzone certified. They submitted their application about 2 months ago.
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Sent: Wednesday 10/02/2002 4:10 AM Subject: web site extremely awkward to navigate
I find that the content of your website is very helpful, but navigating within it from the WelcomeBiz.com (a government contractor/partner?) links is extremely tedious due to the browser framing. For example, when going to
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Sent: Monday 07/15/2002 3:49 AM Subject: Feedback Your website was very confusing. All I want to know is what do I have to do to get a loan for my business?
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Sent: Wednesday 06/26/2002 3:34 PM Subject: Feedback I find your website quite confusing and generally of minimal value. I cannot get basic questions answered (i.e. Is there a standard application for a microloan?, who are the SBA lenders in a particular area?, etc.) Your phone numbers are useless. If you can get out of voice mail hell, you leave a message that nobody returns. You can't talk to a person. When someone finally does answer the phone, you're transferred to another party where nobody responds again. Your main office in Washington is worse. Everytime I do get through, I get voicemail, get put on hold, and promptly get disconnected before I even speak to anybody. A suggestion: Have one page on the website devoted to one type of loan where all questions and forms could be found on that particular loan program. List ONE phone number as a gateway to any information requested for each loan program on each page. Do not connect to anybody who is on vacation for a week with no backup. Make sure second parties have the phone staffed. Now, I will be forced to pay someone just to get basic questions answered that should normally be free.
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Sent: Saturday 05/11/2002 9:39 AM Subject: web site feedback
Greetings;
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Sent: Tuesday 04/30/2002 10:57 AM Subject: Feedback There seems to be a MARGIN problem with your site. I cannot see part of each sentence on the right side of the page.
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Sent: Sunday 03/24/2002 3:54 PM Subject: Feedback Please update your siteThanks
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Sent: Tuesday 03/19/2002 12:08 PM Subject: Feedback I appreciate the extend of information on your site but I could not find any information about non residents starting a business in the US
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Sent: Sunday 02/24/2002 11:11 PM Subject: Feedback Your site SUCKS! ou don't tell me anything whene I ask/highlight certain sites that YOU have. I'm not happy at all
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Sent: Wednesday 02/20/2002 10:44 PM Subject: About Your Site
I'm using a Macintosh with Netscape 4.7. I have been a webmaster for over 7.5 years. May I make a few suggestions? Arial is not a Mac font. This combined with a "size=2" attribute makes the text very difficult to read. It would be better not to specify a font or a size. It is always better to let the user decide -- particularly when the content has no real aesthetic value. I came to this site to obtain information--not to be wowed by your Microsoft-centric HTML. ;-)
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Sent: Monday 02/18/2002 9:47 PM Subject: Feedback your website will not let me find obtaining a license! why?
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Sent: Friday 02/15/2002 7:46 AM Subject: Feedback Your site has much to offer - I think I need a little help getting through all of it, though. I am thinking of starting a business with three other women, I just wondered if their were special laws and guidelines we needed to know about as it will be a fine art business. Sometimes fine art and money are far apart so i wondered if there were any special laws we needed to know about. If so, what literature do I need to find? Where do i look for said laws? Any help would be wonderful. Thank you for your time.
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Sent: Thursday 02/14/2002 7:02 AM Subject: Feedback Your site is confusing as to how to find info on starting a business- it keeps sending you to a page with many changes but never any info. How do I find info on starting a business, etc without the confusion
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Sent: Friday 02/08/2002 10:19 AM Subject: Feedback Please review your website. There are a few distracting problems, such as a wide black line through the text that should possibly be a border to the far right instead.
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Sent: Tuesday 01/29/2002 12:34 PM Subject: Feedback
Am I understanding SBA correctly when I interpret that it is not intended for services?
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Sent: Sunday 01/13/2002 11:25 PM Subject: Feedback
On you page at http://www.sba.gov/starting/glossary.html
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Sent: Tuesday 01/08/2002 5:01 PM Subject: Feedback I could not find the answer to my question on your site. It is a common question about par value on stock certificates and you may want to include the answer in the future to assist other business owners. Does the par value on the certificate of the stock change to match the dollar amount of the price per share as it is sold ( now selling at $2.50 per share)or remain at the price established when the total amount of stock was first issued (par value was set at $.50)? Thanks for your help on this.
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Sent: Tuesday 01/08/2002 5:01 PM Subject: Feedback I could not find the answer to my question on your site. It is a common question about par value on stock certificates and you may want to include the answer in the future to assist other business owners. Does the par value on the certificate of the stock change to match the dollar amount of the price per share as it is sold ( now selling at $2.50 per share)or remain at the price established when the total amount of stock was first issued (par value was set at $.50)? Thanks for your help on this.
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Sent: Tuesday 01/08/2002 10:04 AM Subject: Feedback This comment relates to the area of signage. My concern is that the signage discussions revolve largely around the single identifying sign for the business, and not the signage that may be required by law for the interior of the business space to be ADA compliant. In the smallest of businesses, it could be simply public restroom signs that need to comply. At a minimum, small business owners should have access to the basic information regarding interior room identification signage
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Sent: Friday 11/02/2001 11:37 AM Subject: I AM A DISABLED VETERAN, I AM INTERESTED IN STARTING MY OWN BUSINESS (RESTAURANT). I HAVE BEEN THROUGH THE SBA HOME PAGE ITS LIKE READING ANOTHER LANGUAGE. I AM TRYING TO GET INFORMATION ON GRANTS AND LOANS FORT DISABLED VETERANS. AND BROKERS IN MY AREA THAT DEAL WITH SBA THAT COUL TAKE ME THROUGH THE LEGALITIES OF IT ALL, BASICALLY A PERSON THAT IS OM MY SIDE OF THE BUYING ASPECT OF IT. NOT OUT JUST TO MAKE A BUCK.
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Sent: Monday 10/01/2001 8:46 AM Subject:
At URL: http://www.sba.gov/ADVO/acenet.html - Broken link.
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Sent: Thursday 09/13/2001 5:33 PM Subject: error on website This page, SBA: State-Level: Missouri shows only two offices available. It does not show the office in Springfield, MO.
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Sent: Thursday 09/06/2001 3:55 PM Subject: PRO-Net For several months, some parts of the Small Business Administration's Internet homepage has been experiencing access problems. E-mails to the system administrator have not been responded to and no change or corrections have been made.
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Sent: Monday 05/14/2001 8:26 AM Subject: Patriotic help?
It would be to this country's advantage to use logical dates on all web pages and it would particularly help if the government were to lead the way. Believe it or not, it would be quite energy efficient. Please read the referenced links. I have thus far been unable to secure funding to continue my pursuit, thus far. All it would take is a letter authorizing or suggesting logical date use since many seem afraid to use them. I include my stardard materials.
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Sent: Friday 03/16/2001 4:00 PM Subject: Web Site
Woefully out of date, with pics of prior president and pages that are 1.5 ton 2.5 years since updating - if that's the best that can be done, the site should be eliminated.
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Sent: Tuesday 02/20/2001 10:04 PM Subject: Web Site
Your web site has many mistakes.
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Sent: Tuesday 10/10/2000 8:21 AM Subject: this site sucks i hate it
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Sent: Thursday 05/25/2000 1:34 PM Subject: SBA Success web cast I watched your live web cast today and want to know if there is any way to replay the web cast or if it was only live and not taped for future playing. We are friends of Young Entrepreneur of the Year David Cohen and would like to watch it again if possible.
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Sent: Tuesday 04/04/2000 8:34 AM Subject: Inc magazine April's issue of Inc.includes an article about small business websites, and has this to say about SBA's--"Run by the SBA, this utilitarian site is the definitive source for small business information from the government. Visitors can search a comprehensive on-line library about regulations, download loan forms and other documents, and take workshops in tasks such as preparing a business plan. The material is at the beginner level and often needs updating. (Y2K information was still on the site in February). But the site is well set up and a snap to search.
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Sent: Tuesday 01/25/2000 1:43 PM Subject: SIGHT TIMING OUT SBA UPDATE YOUR LINKS THERE NOT WORKING
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Sent: Sunday 11/21/1999 8:32 AM Subject: I find this site useless. There is nothing in regard to my native american heritage. There are not any sites listed for anything in New England, never mind for the State of Maine. I am a "Native American" in which the State of Maine and New England refuses to acknowledge our existance.
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Sent: Thursday 09/02/1999 2:13 PM Subject: The search capabilities of the SBA website are among the worst I have ever seen. I am searching for three specific online publications: "Handbook for Small Business"; "How to Write a Business Plan"; and "Introduction to Strategic Planning". Through the SBA website search function, I get between zero and 7,700 responses when I enter these titles; I need one for each. How can I find these? Do you have the specific web addresses for these three publications?
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Sent: Monday 03/08/1999 9:22 AM Subject: lousy site Your web site is unmanageable - keeps returning to itself and the information I got last year is gone - what happened -
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Sent: Wednesday 03/03/1999 5:25 PM Subject: response to questions sent by e mail
I have emailed the sba on numerous occasions. none of the email questions have been answered. is the web site just eye wash?
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Sent: Tuesday 12/29/1998 9:19 AM Subject: Comments On Your Web Pages
My organization has performed Y2K platform compliance testing and diagnostic services for IBM, Sun Microsystems, Compaq, Dell and Microsoft over the past three years. Large commercial and department of defense organizations that run applications and transactions that are sensitive to time and date use our test product, Foundation/2000. I thought that you might appreciate some feedback relative to your Web site.
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