The list below summarizes the most common technical issues we're hearing about in our comment logs related to viewing and printing fill-in forms. We have included information to help you resolve or work around these problems.

1.  I am receiving question marks instead of fill-in fields.

You need to update to the latest version of Acrobat Reader. Version 2.x reader does not support fill-in fields. The Acrobat Reader is available at:

http://www.adobe.com/products/acrobat/readstep.html

2.  When downloading a fill-in form, my web browser window goes blank or I get an error message and I never receive the file.

Should you experience fill-in form files appearing as a blank window within your web browser after downloading, follow the appropriate steps below to resolve the issue:

Set search for "all products" and enter Q177321 in the "My question is" box

3.  Error "Out of Memory" or drawing error when printing a filled-in form from Acrobat Reader

When printing a PDF file from Reader in Windows to a non-PostScript printer, Windows returns the error, "Out of memory," and the PDF file does not print. This error may occur when you're printing with an outdated printer driver or when there are insufficient system resources.

If you receive an "Out of Memory" error when printing from Reader, try one or more of the following:

1. Check to make sure you are running the latest version of Acrobat Reader.  You can download the Reader at:
   
   http://www.adobe.com/products/acrobat/readstep.html
   
   
2. Verify that you are using the most current printer driver available for your printer. Contact the printer manufacturer for more information.  Select here to check for HP printer drivers.
   
   
3. Verify that your printer has more than 512K of memory.
   
   If you have 512K or less, you can reduce the memory required to print the file by limiting the substitution fonts to one font instead of two fonts:
   1. Open Acrobat Reader and choose File > Preferences > General.
   2. From the Substitution Fonts pop-up menu, select either Sans or Serif. Then click OK to close the Preferences dialog box.
   3. Turn printer off and back on to flush it and try again.
      
      
4. Make sure you have plenty of free drive space available. All Windows applications create temporary files when printing, which are stored on the computer's free hard drive space. Adobe recommends that you keep free hard drive space equivalent to at least three to five times the size of the file you're printing. In addition, both Windows 95 and Windows NT require additional drive space to manage virtual memory. Adobe recommends you keep at least 25 MB of drive space free for virtual memory management.
   
   
5. Make sure you have at least 50% of your system resources free when printing from an Acrobat viewer. If your system resources are below 50%, exit all applications but the Acrobat viewer. You may need to restart Windows before it reflects freed system resources.
   
   
6. Printer Resolution - If you experience problems printing to HP LaserJet printers in the 600dpi mode, try switching back to 300dpi mode or if it is equipped with a PostScript option, use the PostScript mode for 600dpi printing.

4.  How to open up the fill-in form file independent of the browser.

After you select a form and click on the "review selected files" button, you receive a results screen with a link to download the form(s).

Rather than left mouse clicking to download the form to your browser, right mouse click and select "save link as" (Netscape) or "save target as" (Internet Explorer) from the pop up menu. This will allow you to save the file to your hard drive.

Start up Acrobat Reader independent of the browser and open up the downloaded file.