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The Defense Technical Information Center
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Customer Assistance

Document Ordering
To submit a routine document order in hard copy (paper), microfiche or non-print media, use the order request form at this site. For Express delivery and "pickup" orders, please phone: DTIC's Reference and Retrieval Services Branch at (703) 767-8274 or DSN 427-8274. Or, email: msorders@dtic.mil

Customized Searches
Subject analysts perform online searches of DTIC's databases and produce bibliographies or management summary reports on demand. In addition, should you require a commercial database search, DTIC has the expertise to assist you. DTIC offers searches in the following commercial databases: Dialog, Lexis-Nexis, Legi-Slate and Orbit.

Telecommunication Help Desk
The Technical Control Facility (TCF), a branch of DTIC's Telecommunications Division, maintains the Telecommunications Help Desk. The TCF staff provide procedural and operational assistance, including help in DROLS dedicated and dial-up systems and the Internet.

Ask a Librarian
QuestionPoint, the Cooperative Virtual Reference service, was developed by OCLC and the U.S. Library of Congress and is supported by institutions worldwide.
Questions submitted by patrons via this Web-based digital reference service may be referred to the Global Network or to the consortium of DoD libraries for a response.
This digital, collaborative reference service is available 24/7 (24 hours per day, 7 days per week) and allows libraries and information centers to expand reference services with shared resources and subject specialists around the world.
DTIC is a participating member of the following QuestionPoint cooperatives: 1) Global Reference Network, a worldwide group of libraries and institutions committed to digital reference, and 2) DDLRS - Defense Digital Library Research Service, a 24/7 electronic reference for Department of Defense libraries.
DTIC users with specific queries for DTIC Reference Services should contact ref@dtic.mil or call 703-767-8274 or 1-800-225-3842.

 

Document Identification
Looking for a particular document, but you do not know enough details to order, let us help.

Online Reference
To order, use or learn more about any of the DTIC online reference tools such as Directories, Thesauri, Handbooks.

Order Status
When you have a question or a problem with a document order or with an Automatic Document Distribution/Automatic Hardcopy Document Distribution shipment.

Search Strategy
Network Services Division instructors offer follow-up assistance and consultation on the use of DTIC online services, including helping users to develop effective search strategies.

Referral Service
The DTIC Reference Team (DTIC-BR) provides a valuable referral service to a host of Defense and other Government Agency information sources

Regional Offices

     

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October 2004
bcporder@dtic.mil

 

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