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Administration for Children and Families US Department of Health and Human Services
Office of Child Support Enforcement
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Child Support Report - March 2000


Record Breaking Year for Child Support

White House Unveils Fatherhood Initiative

President Announces New Enforcement Initiatives

Minnesota Partnership

OCSE Receives Hammer Award

Georgia Begins Training Program for New Employees

Arizona Receives Spirit of Excellence Award

OCSE Names Deputy Commissioner

Child Support Population Estimates for the Years 1988 and 1998

IRS Customer Service

Fragile Families

SDU Alternative Penalty

Florida's Multi-State Financial Institution Data Match (MSFIDM)

OCSE Web Update


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Record Breaking Year for Child Support


HHS Secretary Donna E. Shalala has announced that the federal and state child support enforcement program broke new records in nationwide collections in fiscal year 1999, reaching $15.5 billion-nearly double the amount collected in 1992.

The federal government also collected a record $1.3 billion in overdue child support from federal income tax refunds for tax year 1998, an 18 percent increase over the previous year and a 99 percent increase since 1992. Nearly 1.4 million families benefited from these collections. In addition, a new program to match delinquent parents with financial records found 662,000 accounts since August 1999 with a value of about $1 billion.

"We make no apologies for using tough measures," the Secretary said, "but we also are striving to help those parents who can't meet their responsibilities find the means to do so."


"We make no apologies for using tough measures, but we also are striving to help those parents who can't meet their responsibilities find the means to do so." ...........Secretary Shalala
The Secretary also reported that the Administration's criminal child support enforcement initiative, "Project Save Our Children," is succeeding in its pursuit of chronic delinquent parents who owe large sums of support. Multi-agency regional task forces have investigated 800 cases resulting in 275 arrests, 210 convictions, and the payment of $5.3 million in owed child support to date. These teams include representatives from OCSE, the HHS Office of Inspector General, state child support agencies, the Department of Justice, and local law enforcement organizations.

Since 1992, the Administration has made child support enforcement a critical priority. The National Directory of New Hires, which matches child support orders to employment records, has found more than 2.8 million delinquent parents in its two years of operation. Paternity establishment rose to 1.45 million in 1998, a more than three-fold increase from 516,000 in 1992. The Passport Denial Program has collected more than $2.25 million in lump sum child support payments and is currently denying 30 to 40 passports to delinquent parents per day.

"Every day the hardworking federal, state, local, and private employees in the child support enforcement program commit to their goal of putting children first," said OCSE Commissioner David Gray Ross. "As these numbers show, their determination is paying big dividends to the nation's children and families."


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White House Unveils Fatherhood Initiatives


The White House has unveiled a major new initiative to promote work, child support, and responsible fatherhood. Part of the Administration's FY 2001 budget, the initiative will include new measures to:
  • Collect child support from parents who can afford to pay;
  • Ensure that more child support goes directly to families; and
  • Provide funds to help more fathers who owe child support go to work.

The budget proposal includes $255 million for the first year of a new "Fathers Work/Families Win" initiative to help low-income noncustodial parents and low-income working families work and support their children.


. . . a new "Fathers Work/Families Win" initiative to help low-income noncustodial parents and low-income working families work and support their children.

Fathers Work

To ensure that low-income fathers who are not living with their children provide the financial and emotional support their children deserve, the Administration's budget will include $125 million for new "Fathers Work" grants. These grants will help approximately 40,000 low-income noncustodial parents (mainly fathers) work, pay child support, and reconnect with their children.


This initiative builds on . . . responsible fatherhood initiatives funded through the Labor Department Welfare-to-Work program.
As part of this effort, states will need to put procedures in place allowing them to require more parents who owe child support to pay or go to work, expanding the project to include parents of children not on welfare. This initiative builds on over $250 million in responsible fatherhood initiatives funded through the Labor Department Welfare-to-Work program.

Families Win

To reward work and responsibility and ensure that all families benefit from the economy, the Administration's budget will include $130 million in new grants to help hard-pressed working families get the supports and skills they need to succeed on the job and avoid welfare. These funds will leverage existing resources to help families retain jobs and upgrade skills, and get connected to critical work supports, such as child care, child suppport, health care, food stamps, housing, and transportation.

Families Win grants will serve approximately 40,000 low-income families, including mothers and fathers, former welfare recipients, and people with disabilities. Within these funds, $10 million will be set aside for applicants from Native American workforce agencies.

In addition, to help more long-term welfare recipients and low-income fathers go to work and support their families, state, local, tribal, and community-and faith-based grantees will receive an additional two years to spend Welfare-to-Work funds, ensuring that roughly $2 billion in existing resources continues to help those most in need. For more information, see the White House Website at http://www.whitehouse.gov/WH/SOTUOO/.


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President Announces New Enforcement Initiatives


The President announced in his State of the Union address new enforcement proposals that will collect an estimated $2 billion for children over the next five years. These measures included booting the cars and intercepting large gambling winnings of delinquent parents, denying passports to parents who owe more than $2,500 in past due support (lowering the amount from the current $5,000), prohibiting Medicare participation by providers who owe support, and requiring more frequent updating of child support orders.

For further information, see the White House Website at http://www.whitehouse.gov/WH/SOTUOO/.


OCSE
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Minnesota Partnership


By: Molly Crawford

Focused on the partnership between family support, Head Start, child care and fathers groups, more than 400 government, nonprofit, and community leaders met January 10-12, 2000 at the Minnesota Family Ties collaborative Summit in Bloomington. The partners were successful in efforts to tie together child support services with other services that provide emotional and financial support for children and their families.

A high point was a presentation by parents who shared their life experiences and the positive results for their families from child support services, Head Start, father's programs, Parents' Fair Share, and the Minnesota Family Investment (TANF) program.

Integrated within the Summit was a focus on fathers. According to Mary Anderson, sponsoring supervisor of the Summit, "Messages showed that fathers are important to their children but face many barriers to participating in their lives. The Summit made clear that we need to relate as partners to help fragile families become and stay self-sufficient."


"Partnerships are essential because we need every one at the table to help meet the many needs of families."..........Joyce Thomas

"The Summit built the conceptual framework for more family-focused service delivery," said Laura Kadwell, Director of Minnesota's Child Support Enforcement Division. Added Joyce Thomas, the Midwest Hub Director for ACF's Chicago Regional Office, "Partnerships are essential because we need every one at the table to help meet the many needs of families."

Workshop sessions offered opportunities to learn more about existing programs and services, community issues and initiatives, judicial influences, and human development and child-parent relationships.

For more information contact Molly Crawford at 651-215-6279.


Molly Crawford is a Program Advisor in Minnesota's Child Support Enforcement Division.

OCSE
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OCSE Receives Hammer Award


OCSE has received Vice President Gore's Hammer Award for its success in collecting delinquent child support payments through the National Directory of New Hires (NDNH). Through fiscal year 1999, the NDNH has located 2.8 million parents who were delinquent in their child support payments.

"The national directory and its dedicated federal staff are indispensable to the child support enforcement program, assuring that children receive the support they need and deserve," the Secretary said.

Under the program, the nation's 6.4 million employers report information on newly hired employees to their state child support agencies. States then forward the information, along with quarterly wage and unemployment insurance records, to the NDNH, an automated centralized repository of employment information.

"Receiving the Hammer Award is a tribute to an incredible partnership, including the team that worked so hard implementing a complex system on time and within budget, and to the millions of employers who make it work everyday," said Olivia A. Golden, HHS Assistant Secretary for Children and Families.

"I am very proud of the nation's child support workers and employers," said OCSE Commissioner David Gray Ross. "Together, we successfully implemented the National Directory of New Hires on time, thereby helping our ultimate customer, children in need. This is government-private sector partnership at its best."


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Georgia Begins Training Program for New Employees


Georgia's training program for CSE employees focuses on meeting the job-related knowledge needs of newly hired or recently promoted CSE staff. The State has contracted with the University of Georgia's Carl Vinson Institute of Government to provide the training. Institute faculty present and facilitate all topics comprising the new training program.

Classes, conducted at the Macon Training Center, began on July 12, 1999 for all employees hired or promoted on or after October 1, 1998. The CSE New Employee Training consists of seven training modules that range from two to four days each, covering:

  • Overview of CSE and Caseload Management;
  • Intake/Case Registration/Locate;
  • Establishment;
  • Enforcement;
  • Financial;
  • Interstate; and
  • Review and Modification.

The first graduates of the program were recognized at a ceremony in Macon on December 2, 1999. Thus far, more than 77 newly hired or promoted CSE staff have successfully completed their required modules. Participant evaluations indicate the training program is well presented and very beneficial.


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Arizona Receives Spirit of Excellence Award


Arizona Governor Jan D. Hull has awarded Arizona's Department of Economic Security the 1999 Spirit of Excellence Award for outstanding team performance in implementing the centralized payment processing system for child support collections. Arizona's State Disbursement Unit processes an average of 200,000 payments a month, at a value of $37 million. Our congratulations to the State's leadership and staff for this outstanding achievement.
OCSE
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OCSE Names Deputy Commissioner


Frank Fuentes has been named Deputy Commissioner of OCSE. In this role he will provide executive leadership in the management of the national child support enforcement program, which now has 60,000 workers at all levels of government and a caseload in excess of 19 million.

"We are very fortunate to have Frank join us in the Office of Child Support Enforcement," said Commissioner David Gray Ross. "His extensive experience in administering complex programs and his partnership-building skills will be superb additions to the nation's child support program. He possesses a genuine and long-standing desire to help children."

Most recently, Mr. Fuentes was the Deputy Associate Commissioner of ACF's Child Care Bureau. In his five years at the Bureau, he oversaw and directed the administration of the $3.1 billion Child Care and Development Fund, which serves 1.5 million children and their families. From 1989 to 1995, he directed the Migrant Head Start Program and over the years has held a variety of other positions of responsibility within DHHS.

The recipient of numerous honors and awards during his government service, Mr. Fuentes is married and the father of six children, including one adopted child. He and his wife also have been foster parents to 45 children.


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Child Support Population Estimates for the Years 1988 and 1998


By: Hans P. Johnson

Recently developed estimates of the child support population-children, parents who live with them, other adult custodians, and noncustodial parents-provide an interesting profile of child support populations in the United States. Between 1988 and 1998, the total number of children and their custodians eligible for child support grew by 32 percent, more than double the overall population growth rate.


The fastest growing segment of the child support population is made up of custodians who are not themselves the parents of the children for whom they care.


As of 1998, an estimated 17 million custodians were the primary caregivers for almost 28 million children eligible for child support. In addition, there were 19 million noncustodial parents, bringing the total child support population in 1998 to an estimated 64 million people, or almost one of every four Americans.

Although the vast majority of custodians are parents (in 1998, 86 percent), the fastest growing segment of the child support population is made up of custodians who are not themselves the parents of the children for whom they care. The number of nonparent custodians increased 48 percent between 1988 and 1998, compared to 29 percent for child support eligible custodial parents. A substantial share of nonparent custodians are grandparents; in 1998, they represented 45 percent of all nonparent custodians.


A substantial share of nonparent custodians are grandparents; in 1998, they represented 45 percent of all nonparent custodians.

Overall, one of every three children in the United States lives in a home with either no parents or only one parent. The families of such children are relatively impoverished, with low levels of education among the adults and high rates of poverty for the entire household.

In particular, never married custodians and their children face especially bleak economic conditions. For example, in 1998 almost half (46 percent) of never married custodians and their children lived in poverty. Past increases in nonmarital childbearing have made this group one of the fastest growing segments of the child support population. Custodians who are not the parents of the children they care for also tend to have especially poor economic outcomes, with 30 percent living in poverty in 1998.

Other findings from the data include:

  • A small but significant number of noncustodial parents are in prison-5.4 percent in 1998;
  • Just 39 percent of the children of noncustodial mothers live with the children's fathers, while almost 90 percent of the children of noncustodial fathers live with the children's mothers; and
  • The use of public assistance among child support populations declined dramatically between 1988 and 1998, while poverty rates declined only slightly. For example, among never married custodial parents, the group most likely to be in poverty and receiving public assistance, public assistance utilization rates decreased from 45 percent in 1988 to 26 percent in 1998. Over the same time frame, poverty rates fell from 55 percent to 46 percent.
For more information, contact OCSE's Phil Sharman at (202) 401-4626.

Source of data: March and April supplements of the Current Population Surveys, and the Bureau of Justice Statistics surveys of inmates (federal, state, and local).

Funding for this project is provided by OCSE's Division of Consumer Services.


Hans Johnson is a Demographer with Acumen LLC and the Public Policy Institute of California.
OCSE
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IRS Customer Service


By: Frank Fajardo

Government agencies, like businesses in the private sector, must earn the confidence of their customers by knowing who they are, listening to what they have to say, and providing reliable and high quality service to them. To continue to enhance customer service in the nation's child support program, we visited the Internal Revenue Service (IRS) to learn more about what they have been doing in customer service.

IRS Commissioner Charles O. Rossotti has defined the agency's mission as one of providing America's taxpayers "top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all."

To listen to what IRS customers have to say, IRS Citizen Advocacy Panels (CAPs) hold public meetings around the country and monitor the effectiveness of IRS customer service. The CAPs gather citizen input, identify problems, make recommendations for improving service, and refer taxpayers to the appropriate IRS office for assistance. Each panel includes the local IRS Advocate and a dozen volunteer citizen members who serve terms of two to three years.


Viewing performance through taxpayers' eyes helps the agency identify customer needs, determine how well they are met, and make appropriate improvements.
IRS also has commissioned a long-term survey project to assess customer satisfaction. Viewing performance through taxpayers' eyes helps the agency identify customer needs, determine how well they are met, and make appropriate improvements. To improve communication with its customers, IRS has rewritten taxpayer notices and uses technology to make them available more quickly.

In addition, to respond to the public's need for faster access to tax information, IRS has made available a comprehensive menu of electronic services through the Internet, over which citizens can send comments and ask for help. Through IRS Newsstand (http:/www.irs.ustreas.gov/news/index.html), taxpayers and businesses can get tax news releases as fast as the media.

The Digital Daily is available at http:/www.irs.ustreas.gov/ for electronic services, tax regulations, forms and publications, and tax statistics. Also available: a Tax Calendar for Small Businesses with helpful hints, common filing dates, and general tax information.

Taxpayers can reach IRS by telephone on one of the nation's most heavily used 800-number operations. IRS has expanded telephone service to 24 hours a day, seven days a week, with a goal of 85-90 percent access rate and 96 percent accuracy rate. During tax season, IRS provides small businesses with 24 hour-a-day telephone assistance geared specifically to their needs, as well as expanded electronic services.

IRS uses a variety of media to publicize customer services, including public service announcements on its Problem Resolution commitment--"there to help"--as well as the agency's e-file campaign for getting tax forms and filing tax returns.

While passing tax laws and tax policy is the role of Congress, IRS has made much progress in implementing requirements through its strong commitment to understanding the customer's viewpoint as a way to prevent and solve problems and assure high quality service to its customers.


Frank Fajardo is a Customer Service Specialist with OCSE's Division of Consumer Services.
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Fragile Families


The National Center for Strategic Nonprofit Planning and Community Leadership (NPCL) in continuing to engage community and faith-based organizations in providing services to fragile fathers and families and improving the interaction between these families and child support, recently conducted a Town Hall Meeting in New York City's (NYC) Harlem. NPCL activities are partially funded by a grant from OCSE.

"Strengthening the Bond: Dead-Broke Dads and Their Children," drew participation from over 100 fathers, researchers, and policy makers, including Robert Doar, Director of the Division of Child Support Enforcement for the State of New York, and Michael Infranco, Director of Child Support for NYC.

NPCL's upcoming International Fatherhood Conference at the Marriott Marquis Hotel in NYC (May 29-31) will include a keynote panel presentation and workshops featuring faith-based leaders discussing the provision of services to fathers and their families. For further information on the concept of involving community and faith-based leaders in the development of fatherhood programs and services for fragile families, please contact NPCL at (888) 528-6725.


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SDU Alternative Penalty


By: Simone Krah

The Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA) added a Title IV-D state plan requirement for states to establish a State Disbursement Unit (SDU) by October 1, 1998. (Section 312 (d) of PRWORA allowed states that process child support payments through local clerks of court until October 1, 1999 to establish an SDU.)

On November 28, 1999, the President signed into law the Consolidated Appropriations Act for FY 2000. Section 807 of this Act amended section 455 of the Social Security Act by adding a new subsection (a) (5), which provides an alternative penalty for states that fail to operate the SDU by the statutory deadlines.

OCSE issued Action Transmittal 00-03 on January 2000 to provide guidance to states requesting the SDU alternative penalty.

Requesting the Alternative Penalty

Under this new provision, the SDU alternative penalty is available to a state which:

  • The Secretary determines has made and is continuing to make a good-faith effort to comply with SDU requirements; and
  • Has submitted to the Secretary, not later than April 1, 2000, a corrective compliance plan (which the Secretary approves) that describes how, by when, and at what cost the state will achieve such compliance.

A state requesting this alternative penalty must send a letter from the state's Chief Executive Officer and the corrective compliance plan to OCSE Commissioner David Gray Ross with a copy to the appropriate Regional Administrator.

The Penalty Base

The amount of the alternative financial penalty is as follows:

  • 4 percent of penalty base if the state fails to achieve compliance for the first fiscal year in which the failure by the state occurs;
  • 8 percent of penalty base if the state fails to achieve compliance for the second such fiscal year;
  • 16 percent of penalty base if the state fails to achieve compliance for the third such fiscal year;
  • 25 percent of penalty base if the state fails to achieve compliance for the fourth such fiscal year;
  • 30 percent of penalty base if the state fails to achieve compliance for the fifth or any subsequent such fiscal year.

The "penalty base" is the amount otherwise payable to the state (Federal share of expenditures) in the preceding fiscal year at the 66 percent matching rate for CSE administrative costs.

If a state complies with the SDU requirements before April 1, 2000 the Secretary shall waive the alternative penalty. If a state qualifying for an alternative penalty complies with the SDU requirements on or after April 1, 2000, and on or before September 30, 2000, the alternative penalty amount will be 1 percent of the penalty base.

Not Losing TANF Funds

These alternative financial penalties will be in lieu of the state plan disapproval process and subsequent termination of all IV-D funds related to a state's failure to meet the deadlines for establishing an SDU. States that meet the conditions for the alternative penalty will not be in jeopardy of losing TANF funds.

For further information, contact OCSE's Sheck Chin at (202) 260-5830.o


Simone Krah is on assignment in OCSE's Policy Division.
OCSE
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Florida's Multi-State Financial Institution Data Match (MSFIDM)


By: Mike Ellis

Using multistate FIDM matches between August 27, 1999 and January 25, 2000, Florida has frozen 508 accounts totaling $634,589. These freezes have resulted in 432 levies being completed to date, with total collections of $567,632. Seventeen percent of the levy actions represent a first ever payment from the noncustodial parent; seven percent resulted in a wage withholding order being established; three percent of the actions have collected enough money to pay off and close the case; and just one percent have contested the filing and requested an Administrative or Circuit Court hearing.

While State officials are pleased with these numbers, the real success of the program is the difference it makes in the lives of families. For example, a recent MSFIDM collection brought in $52,180 from an obligor who owed $56,334. And because this was a nonpublic assistance case, the custodial parent received the entire amount.

The Multi-State FIDM program is clearly moving Florida closer to its goal of, "More Money, To More Children, More Quickly."


Mike Ellis is Florida's FIDM Coordinator.

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OCSE Web Update


OCSE's Web based National Electronic Child Support Resource System (NECSRS) currently contains federal and state resource documents representing contributions from 45 states. Topics include policy, training, best practices, and research, and NECSRS now provides users the ability to search, locate, view, print, and download these resources via the Internet.

New features and materials include:

  • Best Practices/Good Ideas: to view the most recent state innovative practices;
  • Advanced Search: to access documents more easily and quickly, there are now three ways to search documents; and
  • Training Curricula: Processing Interstate Cases, PRWORA's Distribution Requirements, and the IV-D Management Development Training.

If you haven't used NECSRS lately, give it a try. Go to OCSE's web site on the Internet (www.acf.dhhs.gov/programs/cse/), then click on the NECSRS Hyperlink.


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