Portfolio of Services

Our services portfolio includes a full complement of cost-efficient e-government solutions and enterprise "best practices" to best meet customers’ varied IT projects, as follows:

Platform-hosting services -  include hardware and operating system acquisition and maintenance; system administration for platform, direct access storage devices (DASD), and AAC end-point communications; hardware and software upgrades; database administration support for well-known databases such as Oracle, DB2, Integrated Database Management System (IDMS), and Microsoft SQL Server; state-of-the-art storage management services; tier-one, -two, and –three help desk services; state-of-the art tools for network management, problem management, and contract management; and disaster recovery and protection.  We are experienced in all major operating systems including UNIX, OS/390, and Windows.

Total Information Assurance -  All data and applications are stored on secure servers in a secure environment, and protected using intrusion detection systems and other security safeguards. Certified security professionals manage security operations and independent government and private organizations regularly review AAC’s security program. Backup versions of all data are securely maintained off-site, and our disaster recovery protocols are tested annually to ensure they work not only on paper, but in practice.

Customer Business Continuity - AAC has contracts in place to accommodate off-site storage and hot and cold site recovery of computer operations in the event of a physical disaster that destroys the Center’s ability to operate. AAC also has business continuity plans to ensure human resources are available to support ongoing operations during a disaster.  AAC conducts an annual test to validate the availability and operability of the hot site and the validity of our processes and procedures.

Configuration Management - AAC has a certified methodology for providing configuration management planning and implementation within the life cycle of a software project. We have  implemented Enterprise Resource Planning (ERP) applications.  This certified methodology enables software professionals in government and industry to develop and improve their ability to identify, adopt, and use sound management and technical practices for delivering quality software on schedule and at a reasonable cost.

Application Management - AAC staff have the skills necessary to administer Enterprise Resource Planning (ERP) software packages and other applications software. These skills include a working understanding of information systems, requirement analysis, database development, and basic project management knowledge.  Responsibilities typically include: job setup and scheduling, production, troubleshooting, application and testing of vendor/customer-supplied patches and fixes, maintenance of one or more test environments, and comprehensive testing of vendor/customer-supplied software upgrades.

Application examples: Customized and built-to-order, scalable applications, leveraging the latest in Web-based platforms:

CCPC Lockbox: A customized solution to automate and consolidate VA’s medical payments processing using a Web browser.

Workers’ Compensation/Occupational Safety and Health MIS: Control your agency’s worker’s comp and occupational health claims with one program.

NARA Center for Information Processing: Customers throughout the world can securely log in to NARA’s legacy application over the Internet using a browser-based interface.

Technical Architecture: The AAC maintains a state-of-art technological infrastructure.  For more information, please click here.

For customer-focused IT services that get the job done at the best price, Federal agencies have a  resource within the government –  VA's Austin Automation Center. Call at 512.326.6005, or e-mail us to find out how we can serve you.

Reviewed/Updated: July 20, 2004

| AAC Home | Hazardous Weather Info | About the AAC |
Benefits | Services | Contact Us | Austin TX Info | Human Resources | AAC Intranet | Information Technology Conference | VA Enterprise Center | Privacy & Security | Freedom of Information Act | Disclaimer |