Account Maintenance return to top
Our core offerings cover the complete debt management and collection process. We establish the account, maintain it, collect from the specific debtor, and direct the receivable to the appropriate party.

Services include:

• Account storage in our mainframe
• Generation of demand notices soliciting a payment
• Toll-free telephone response service
• Response to debtors’ telephone, mail, and email inquires
• Payment processing and application
• Referral to other agencies on an as-needed basis
• Production of collection reports and statistics
• Comprehensive portfolio management
• Final disposition on paid debt, or upon confirming debt is uncollectable

Administrative Offset return to top
We manage the entire process of offsetting the benefits or other payments of an individual debtor.

Services include:

• Processing the offset request
• Issuing the receipt
• Collecting and distributing the funds

Administrative Services return to top
We offer our clients a host of administrative services, some associated with debt management and collection, and some not. The administrative services offering is customized to meet each client’s specific needs.

Services include:

• Clerical services including phones, filing, faxing, photocopying,and more
• Programming services including information systems support
• Financial services including accounts payable, accounts receivable, and the creation of financial reports

Predictive Dialer return to top
We can manage all of your telephone solicitation needs.

Services include:

• Acquisition of telephone numbers, when necessary
• Phone solicitations by the DMC staff using the predictive dialer
• Maintenance and updating of account information

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