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Human Resources Division
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Human Resources Division

Customer Service Plan

President’s Management Agenda

The President’s Management Agenda (PMA) identifies areas on which the President wants Federal managers to focus their attention. The five initiatives in the PMA are Strategic Management of Human Capital; Expanded Electronic Government; Competitive Sourcing; Improved Financial Performance; and Budget and Performance Integration. The HRD Customer Service Plan directly supports the Strategic Management of Human Capital through the REE Human Capital Plan by identifying services and service expectations for customers and service providers.