COMPLIANCE ASSISTANCE SUMMARIES
AND POINTS OF CONTACT
Cabinet Agencies

• Sanitation Compliance Guide:
  http://www.fsis.usda.gov/OPPDE/rdad/FRPubs/SanitationCover.htm
• Hazard Analysis and Critical Control Point (HACCP) Systems and Pathogen Reduction: http://www.fsis.usda.gov/Science/Hazard_Analysis_&_Pathogen_Reduction/ index.asp
• Draft of FSIS Microbiological Hazard Identification Guide For Meat And Poultry Components Of Products Produced By Very Small Plants: http://www.fsis.usda.gov/OA/haccp/ hidguide.htm
• Advice on Controlling Listeria Monocytogenes in Small and Very Small Meat and Poultry Plants: http://www.fsis.usda.gov/OPPDE/Nis/Outreach/Listeria.htm
• Federal Register Publications and Supporting Documents: http://www.fsis.usda.gov/OPPDE/rdad/publications.htm
• FSIS Security Guidelines for Food Processors and Distributors: http://www.fsis.usda.gov/Food_Security_&_Emergency_Preparedness/ Security_Guidelines/index.asp

• www.aphis.usda.gov/lpa/pubs - At this site, small entities will find publications and other materials to help explain APHIS programs such as press releases, frequently asked question, publications, industry alerts, technical reports and stakeholder announcements.
• www.aphis.usda.gov/lpa/video -This web page provides access to videos about several APHIS programs. With proper equipment, the videos can be viewed from a computer. There is also contact information to obtain copies.
• On-Site Evaluations/Assistance - For on-site assistance, the telephone number for each Regional Office is listed to request inspections, assistance, etc.
• www.aphis.usda.gov/ies - This is the web site of the SBREFA Contact. It contains program information and contact information. Comments, complaints, and/or suggestions can be sent by on line mail service to IES@aphis.usda.gov.
• Toll Free Telephone - Comments, complaints, and/or suggestions can be made without charge by calling 1-866-5Call IES.

Small Business Compliance Assistance for Retailers in the Food Stamp Program
FNS is continuing to carry out its compliance assistance efforts to retailers in the Food Stamp Program. Staff have attended conferences, presented workshops and held face-to-face meetings with retailers to provide technical assistance and listen to their concerns. With regards to new initiatives, FNS has created a bi-annual publication (mailer) that is sent to all retailers that participate in the Program. The mailer provides updates on current policy and any changes to Program rules and offers tips for retailers on best practices. Secondly, FNS will begin using a simplified application for new retailers in Fall 2004. The simplified application is an improvement over the current application because we have eliminated unnecessary and duplicative questions, the questions are easier to understand and it takes less time for a storeowner to complete the form. You can find more information about our work with retailers and publications we offer on the FNS website at www.fns.usda.gov/fsp/retailers/. The Food Stamp regulations that relate to retailers can be found in the Code of Federal Regulations at 7 CFR Parts 278 and 279 (a link to an electronic version is also available on the general FSP website referenced above).

Small Business Compliance Assistance for Farmers’ Markets/Retailers in the WIC/FNMP Programs
Under the Child Nutrition Act provisions for the WIC and FMNP Programs, State agencies are responsible for the authorization, training, monitoring, and corrective action of small businesses such as retailers, farmers, and farmers’ markets. FNS has issued regulations establishing guidelines and parameters for State agency administration of these activities. Although some uniformity is imposed by these regulations, there are also considerable areas of State discretion, so that many of the rules will not be the same from one State to the next. For example, State agencies must accept applications from retailers for WIC authorization at least once every three years, but may do so much more frequently, and each State has its own application form. For another example, States are required to allow only certain types and amounts of food to be transacted for WIC food instruments, but the precise brand, package size, and maximum allowed price will vary from State to State. The FNS web site (http://www.fns.usda.gov/wic) includes the WIC/FMNP regulations (7 CFR Parts 246 and 248) and also a list of the WIC and FMNP State agency addresses, telephone numbers, and web sites.

• NOAA Toll-Free Enforcement Hotline: 1-800-853-1964
• NOAA Office for Law Enforcement: http://www.nmfs.noaa.gov/ole/index.html
• NOAA Law Enforcement Contacts: http://www.nmfs.noaa.gov/ole/contacts.html

• BIS Website: http://www.bxa.doc.gov/index.htm
• BIS Export Enforcement Hotline: 1-800-424-2980
• Office of Export Enforcement Intelligence: (202) 482-1208
• Exporter Counseling Division : (202) 482-4811

• Online information centers on grants and contracts, financial aid, education research and statistics, education policy (including legislation, regulations and guidance), and education programs: www.ed.gov.
• Online subscriptions to Department of Education newsletters: www.ed.gov.
• Department of Education programs and initiatives: 1-800-USA-LEARN (1-800-872-5327).
• Student aid: 1-800-4FED-AID (1-800-433-3243).
• Matters affecting small businesses: U.S. Department of Education, Office of Small and Disadvantaged Business Utilization, 400 Maryland Ave., SW, Washington, DC 20202; Telephone: 202-708-9820.
• Student loan issues: www.ombudsman.ed.gov, U.S. Department of Education, FSA Ombudsman, 830 First St., NE, 4th Floor, Washington, DC 20202-5144; Telephone: 1-877-557-2575; Fax: 202-275-0549.

• Center for Drug Evaluation and Research Guidance Documents: http://www.fda.gov/cder/guidance/index.htm
• Center for Devices and Radiological Health Guidance Documents for Industry: http://www.fda.gov/cdrh/guidance.html
• Center for Food Safety and Applied Nutrition Food and Cosmetic Guidance Documents: http://www.cfsan.fda.gov/~dms/guidance.html
• Office of Regulatory Affairs Inspection References: http://www.fda.gov/ora/inspect_ref/default.htm

Web Assistance
The following small business and industry-assistance homepages also bring together an array of useful regulatory and compliance information:

• Center for Drug Evaluation and Research (CDER) Small Business Assistance: http://www.fda.gov/cder/about/smallbiz/default.htm - This site provides a listing of various programs, laws, regulations, and organizations that pertain to the drug development and approval process. This site is specifically geared to small businesses; however, general information relating to both small and large businesses is also available here (i.e., guidance documents, CDER calendar, etc...)
• Information on Devices: http://www.fda.gov/cdrh/devadvice/ - This is an interactive, self-service site. It contains information on "How to Market Your Device" as well as an overview of the regulations, guidance documents, consumer information, and more.
• Veterinary Products: http://www.fda.gov/cvm/faqs/faqs.html - This site answers "Frequently Asked Questions" about veterinary products. It includes links to sites that provide information and requirements for topics such as "New Animal Drug Approval" and "Marketing a Pet Food Product," as well as others.
• Center for Biologic Evaluation and Research (CBER): http://www.fda.gov/CBER/manufacturer.htm - This website from the Center for Biologic Evaluation and Research explains the manufacturers assistance program, which provides assistance and training to companies, both large and small, regarding CBER policies and procedures. This site also contains links to other sites that may be of values to the small business owner.
• Office of Regulatory Affairs Information on Small Business: http://www.fda.gov/ora/fed_state/small_business/default.htm
• Office of Regulatory Affairs Small Business Guide to FDA: http://www.fda.gov/ora/fed_state/Small_Business/sb_guide/default.htm. This site is from the FDA's Office of Regulatory Affairs. It offers links to a number of useful sites such as "What to do when marketing a new product," "recalling a product," "undergoing an FDA inspection," etc... It also provides an introduction to the Federal Register, information on obtaining FDA documents, frequently call numbers, and much more information.
• Center for Food Safety and Applied Nutrition Guide to Starting a Food Business: http://www.cfsan.fda.gov/~comm/foodbiz.html - Advice on "Starting A Food Business" which may be of interest for the (potential) small business owner. This site provides links to federal and state regulatory agencies, import & export information, as well as several other helpful sites.

Small Business and Industry Assistance Offices
Each major FDA component has its own industry assistance office. Staff in these offices provide program-specific information and compliance assistance, through the contact points indicated below:

CDER Small Business Assistance Drug Information Branch
301-827-4573, ordib@cder.fda.gov
CBER Division of Manufacturers Assistance and Training
301-827-2000, or matt@cber.fda.gov
CDRH Division of Small Manufacturers, International and Consumer Assistance
dsma@cdrh.fda.gov Telephone: 1-800-638-2041
CVM Communications Staff jkla@cvm.fda.gov Telephone: 301-827-3806
CFSAN Industry Activities Staff giguina@cfsan.fda.gov Telephone: 301-436-1730

The Small Business Representatives identified below in each of FDA's five regional offices provide small businesses with personalized educational outreach and compliance assistance:

Northeast Region (CT, MA, ME, NH, NY, RI, VT)
Marilyn Corretto
158-15 Liberty Avenue
Jamaica, NY 11433-1034
Telephone: 718-662-5618
Fax: 718-662-5434
E-mail: oranersbr@ora.fda.gov

Central Region (DC, DE, IL, IN, KY, MD, MI, MN, ND, NJ, OH, PA, SD, VA, WI, WV)
Marie T. Falcone
U.S. Customhouse
2nd and Chestnut Sts., Room 900
Philadelphia, PA 19106
Telephone: (215) 597-2120 ext. 4003
Fax: (215) 597-5798
E-mail: mfalcone@ora.fda.gov

Southeast Region (AL, FL, GA, LA, MS, NC, PR, SC, TN, VI
Food and Drug Administration
60 Eighth St., N.E.
Atlanta, GA 30309
Telephone: (404) 253-1217
Fax: (404) 253-1207
E-mail: orasesbr@ora.fda.gov

Southwest Region (AR, CO, IA, KS, MO, NE, NM, OK, TX, UT, WY)
David Arvelo
40 N. Central Expy., Suite 900
Dallas, TX 75204
Telephone: (214) 253-4952
Assistant: Sue Thomason
Telephone: (214) 253-4951
Fax: (214) 253-4970
E-mail: oraswrsbr@ora.fda.gov

Pacific Region (AK, AZ, CA, HI, ID, MT, NV, OR, WA
Marcia Madrigal
Oakland Federal Building
1301 Clay Street, Suite 1180-N
Oakland, CA 94612-5217
Telephone: (510) 637-3980
Fax: (510) 637-3977
E-mail: mmadriga@ora.fda.gov

Ombudsman
FDA's Ombudsman Offices provide compliance assistance and assistance in informal dispute resolution. There are also ombudsmen offices in most of the program offices.

Office of the Commissioner
Laurie Lenkel
Office of the Ombudsman
Food and Drug Administration
5600 Fishers Lane
Room 4B-44, HF-7
Rockville, MD 20857
Telephone: (301) 827-3390
Fax: (301) 480-8039
E-mail: ombuds@oc.fda.gov

Center for Biologics Evaluation and Research
Sherry Lard Whiteford
CBER Ombudsman (HFM-4)
Center for Biologics Evaluation and Research
1401 Rockville Pike, Suite 200N
Rockville, MD 20852-1448
Telephone: (301) 827-0379
E-mail: lard@cber.fda.gov

Center for Drug Evaluation and Research
CDER Ombudsman (HFD-1)
5600 Fishers Lane
Room 9-74
Rockvillle, MD 20857
Telephone: (301) 594-5443 or (301) 827-4312
E-mail: ombudsman@cder.fda.gov

Center for Devices and Radiological Health
Les Weinstein
CDRH Ombudsman
Office of the Center Director
Center for Devices and Radiological Health
U.S. Food and Drug Administration
9200 Corporate Blvd. (HFZ-5)
Rockville, MD 20850
Telephone: (301) 827-7991
Fax: (301 ) 827-2565
E-mail: ombudsman@cdrh.fda.gov

Center for Veterinary Medicine
Marcia K. Larkins, D.V.M
FDA Center for Veterinary Medicine
Ombudsman
7519 Standish Place HFV-7
Rockville, MD 20855
Telephone: (301) 827-4535
Fax: (301) 827-3957
E-Mail: mlarkins@cvm.fda.gov

Center for Medicare and Medicaid Services (CMS)
CMS's Small Business Office
CMS has a full time Small and Disadvantaged Business Utilization Specialist (SDBUS) located in its Acquisition and Grants Group. The SDBUS is the Agency's focal point for ensuring that all reasonable action is taken to increase awards to small, small disadvantaged, HUBZones, and women-owned businesses. This Office maintains company profiles and capability statements for all types of services. Inquiries should be directed to Sharon McKinney, on (410) 786-5162, or e-mail may be sent to: smckinney@cms.hhs.gov.

Grant Opportunities
While CMS's Program Offices are concerned with the scientific, technical and programmatic topics, the Acquisition and Grants Group/Research Contracts and Grants Division is primarily charged with the business management and policy aspects of CMS's discretionary grant and cooperative agreement activities.

Currently, CMS conducts a myriad of R&D programs including (but not limited to) the following: Real Choice Systems Change Grants, Medicaid Infrastructure Grants, State Health Insurance Assistance Program, Historically Black Colleges and Universities, and Hispanic Health Initiatives. For additional information, please contact Judy Norris on (410) 786-5130 or e-mail to: jnorris1@cms.hhs.gov.

Regulatory Burden
The CMS liaison with the Small Business Administration's Office of the National Ombudsman is the Office of Strategic Operations and Regulatory Affairs (OSORA).

OSORA is the Agency's focal point for assessing and reducing the burden of Federal paperwork on small businesses in accordance with the Small Business Paperwork Relief Act of 2002 (SBPRA).

OSORA is responsible for responding to small entity concerns on regulatory burden, coordinating the development of department-wide non-retaliation policy with the Department of Health and Human Services, and participating in Regulatory Enforcement Fairness hearings and meetings when issues relate to the CMS mission.

OSORA has established the following resources as contacts for small businesses experiencing problems pertaining to the regulatory burden aspect of doing business:
Phone: (410) 786-1002
Email: sbaombudsman@cms.hhs.gov

Website
In addition, CMS provides on its all-purpose Web site www.cms.hhs.gov extensive amounts of information about the agency's programs, organized in terms of the kind of health-service provider affected, e.g. hospitals, nursing homes home health agencies, or durable medical equipment suppliers. This information is not currently differentiated in terms of the size of these providers' business entities, but CMS is planning to take steps in the near future to earmark the information in terms of its applicability to small businesses.

National Institutes of Health (NIH)
The NIH Small Business Office (SBO) serves as an advocate for small business through various program activities and outreach efforts. These efforts are intended to maximize prime and subcontract acquisition opportunities at the NIH for small businesses owned by the disadvantaged, women, veterans, service-disabled veterans, and Historically Underutilized Business Zone (HUBZone) concerns. Inquires should be sent to Diana Mukitarian, Chief, (301) 496-9639, sbmail@od.nih.gov

The Small Business Program is located in the NIH's Office of Acquisition Management and Policy, whose URL is: http://oa.od.nih.gov/oamp/index.html

Among other things, the Small Business Program at the NIH is responsible for:

• Developing and maintaining acquisition review procedures and guidelines for requests for contracts, subcontracting plans and operations as contract activities. Such reviews result in recommendations to contracting officers regarding the method of acquisition to be pursued and the acceptability of proposed subcontracting plans and prime contractors' small business programs;
• Conducting surveillance of contract, simplified acquisition and satellite small business program activity, and conducting studies of specific problem areas to ensure effective small business program performance and compliance with applicable laws and regulations;
• Ensuring the development and presentation of management data to provide continuing visibility of program activity and to evaluate program accomplishments against agency socio-economic goals;
• Representing the NIH at Federal, state, local government and congressional small business conferences and fairs. Serving as a guest and expert speaker at various Federal, state, local government and Congressional small business conferences and fairs;
• Serving as a liaison between the NIH program and contract staff and the contractor community;
• Delivering industry assistance by maintaining a program designed to locate capable small, disadvantaged, woman, veteran, service-disabled and HUBZone - owned small business concerns for current and future acquisitions;
• Representing the NIH to industry by interfacing with CEOs and other principals of private companies, to include small and large firms, as well as nonprofits and universities;
• Responding to inquiries and requests for advise from small, disadvantaged, woman, veteran, service-disabled and HUBZone - owned businesses; and assisting small business in their marketing and business development efforts and activities.

Department of Health and Human Services Single Point of Contact:
Debbie Ridgely, Director
Office of Small and Disadvantaged Business Utilization
Room 360-G Humphrey Building
Washington, DC 20201
Telephone: (202) 260-0040
E-mail: SB.PRA@HHS.gov

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Health Resources and Services Administration
The Health Resources and Services Administration (HRSA) exists primarily to expand access to health care for medically underserved individuals and families across the nation through community-based networks of primary and preventive health care services. HRSA has become known as "The 'Access' Agency" for its services to Americans who lack health insurance; 62 million Americans in rural communities; 78 million racial and ethnic minorities; over 800,000 Americans with HIV/AIDS; and about 80,000 U.S. residents awaiting organ transplants.

HRSA Contracting Office and Small Business Representative
The HRSA contracting office, the Contracts Operations Branch, is currently part of the Division of Grants and Procurement Management. The current Small Business Representative, Ms. Debora Pitts, is available to assist small businesses in navigating the field of HRSA acquisitions. Ms. Pitts may be contacted at 301-443-3789.

Key Contact Persons in HRSA Contracts
HRSA "HCA" (Head of Contracting Activities) is Dr. Albert F. Marra, who may be reached at 301-443-1433. The HRSA Chief of the Contracts Operations Branch is Mr. Steve Zangwill, who may be contacted at 301-443-5097. Mr. Zangwill is assisted by Mr. Frank Murphy, who leads the negotiated contract team, at 301-443-5165, and Ms. Bonnie Garcia, who heads the simplified acquisitions team at 301-443-5116. The main office number is 301-443-1433.

All contracting opportunities at HRSA are announced publicly via the world wide web using the government's new FedBizOpps program at the following web site: www.fedbizopps.gov.

Contractors and vendors are urged to visit that site, as well as the larger HRSA web site at www.hrsa.gov to keep abreast of contracting needs as well as programmatic changes and developments. Another vehicle open to interested potential contractors is to study the grants funding opportunities available to various agencies and organizations. These grants opportunities, which are also announced via the web, the Federal Register, FedBizOpps, and through "The HRSA Preview," give further indications of potential acquisitions needs. The HRSA Preview may be obtained through the HRSA web site or by calling 1-877-HRSA-123. Contractors may also find fertile opportunities for sub-contracting with HRSA grantees.

National Institutes of Health (NIH)
Small Business Office
The NIH Small Business Office (SBO) serves as an advocate for small business through various program activities and outreach efforts. These efforts are intended to maximize prime and subcontract acquisition opportunities at the NIH for small businesses owned by the disadvantaged, women, veterans, service-disabled veterans, and Historically Underutilized Business Zone (HUBZone) concerns

The Small Business Program is located in the NIH's Office of Acquisition Management and Policy, whose URL is: http://oa.od.nih.gov/oamp/index.html

Specific points of contact include:
NIH Small Business Office
Diana Mukitarian, Chief
6100 Executive Boulevard, Room 6D05
Bethesda, MD 20892-7540
Phone: (301) 496-9639
Fax: (301) 480-2506
E-mail: sbmail@od.nih.gov

The National Cancer Institute
Joseph Bowe
Small Business Specialist
6120 Executive Boulevard, Room 608
Bethesda, MD 20892-7222
Phone: (301) 435-3810
Fax: (301) 480-0309
E-mail: Bowej@rcb.nci.nih.gov

The National Institute of Environmental Health Sciences
Mary B. Workman
Small Business Specialist
Acquisitions Management Branch
P.O. Box 12874, MD NH-02
Research Triangle Park, NC 27709
Phone: (919) 541-0377
Fax: (919) 541-5117
E-mail: workman@niehs.nih.gov

Among other things, the Small Business Program at the NIH is responsible for:

• Developing and maintaining acquisition review procedures and guidelines for requests for contracts, subcontracting plans and operations as contract activities. Such reviews result in recommendations to contracting officers regarding the method of acquisition to be pursued and the acceptability of proposed subcontracting plans and prime contractors' small business programs;
• Conducting surveillance of contract, simplified acquisition and satellite small business program activity, and conducting studies of specific problem areas to ensure effective small business program performance and compliance with applicable laws and regulations;
• Ensuring the development and presentation of management data to provide continuing visibility of program activity and to evaluate program accomplishments against agency socio-economic goals;
• Representing the NIH at Federal, state, local government and congressional small business conferences and fairs. Serving as a guest and expert speaker at various Federal, state, local government and Congressional small business conferences and fairs;
• Serving as a liaison between the NIH program and contract staff and the contractor community;
• Delivering industry assistance by maintaining a program designed to locate capable small, disadvantaged, woman, veteran, service-disabled and HUBZone - owned small business concerns for current and future acquisitions;
• Representing the NIH to industry by interfacing with CEOs and other principals of private companies, to include small and large firms, as well as nonprofits and universities;
• Responding to inquiries and requests for advise from small, disadvantaged, woman, veteran, service-disabled and HUBZone - owned businesses; and assisting small business in their marketing and business development efforts and activities.

Department of Health and Human Services Single Point of Contact:
Debbie Ridgely, Director
Office of Small and Disadvantaged Business Utilization
202-690-7300 call
email addresses
debbie.ridgely@hhs.gov
arthuretta.martin@hhs.gov

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HOMELAND SECURITY
The Department of Homeland Security's (DHS) Office of Small Business and Disadvantaged Business Utilization (OSDBU) assists, counsels, and advises small businesses of all types (small businesses, small disadvantaged business, women-owned small businesses, veteran owned small businesses, service disabled veteran owned small businesses, and small businesses located in historically underutilized business zones) on procedures for contracting with DHS.

Office of Small and Disadvantaged Business Utilization (OSDBU)
The Department of Homeland Security's (DHS) Office of Small Business and Disadvantaged Business Utilization (OSDBU) assists, counsels, and advises small businesses of all types (small businesses, small disadvantaged business, women-owned small businesses, veteran owned small businesses, service disabled veteran owned small businesses, and small businesses located in historically underutilized business zones) on procedures for contracting with DHS. The point of contact for this small business program is Kevin Boshears; he may be reached at (202) 772-9792 and kevin.boshears@dhs.gov.

Office of the Private Sector
The Office of the Private Sector has an e-mail address where small business inquiries could be made, namely private.sector@dhs.gov. The Office will, pursuant to the Homeland Security Act, have the capability to advise the Secretary regarding the impact on the private sector, including small business, of proposed regulations concerning homeland security. For now an individual and phone number that can be used as an entry point to the Office would be Ms. Elizabeth Callaway at (202) 282-8484 and elizabeth.callaway@dhs.gov.

Department of Homeland Security Single Point of Contact:
Yvonne Pollard
U.S. Department of Homeland Security
Washington, DC 20528
Telephone: (202) 692-4221
E-mail: yvonne.pollard@dhs.gov

Bureau of Citizenship & Immigration Services (INS)
The paperwork requirement imposed by the Bureau of Citizenship and
Immigration Services is the Form I-9. Completion of this one-page form
By employers helps to insure a legal workforce within the United States and does not present a significant burden for businesses. The Bureau has instituted electronic filing of some applications and provides application status on line. These improvements have been a boost to many businesses, providing a speedy mechanism for filling critical positions with foreign experts or semi-skilled workers with temporary and permanent foreign workers. Many employers make use of the Bureau's petitions and applications for approval to hire alien temporary workers.

Live voice assistance, Employer Hotline (800) 357-2099 is available for employers and Live voice assistance for general questions (800) 357-5283. Information for e-filing can be found at www.bcis.gov. Employer Assistance Resources can be found at www.bcis.gov under the title "Information for Employers", Office of Business Liaison. Requests for speakers and questions can be faxed to (202) 305-2523.

DHS Point of Contact for Small Business Compliance Assistance:
Felicia A. Colvin
Supervisory Information Specialist
Office of Business Liaison
Bureau of Citizenship and Immigration Services
Telephone: (202) 305-2461

Bureau of Customs and Border Protection (CBP)
The newly formed Bureau of Customs and Border Protection (CBP) has been working under the trade concept of “informed compliance” since the passage of the Customs Modernization Act (1993). This law mandated CBP to develop a proactive strategy to advise importers of their responsibilities under the law. To fulfill this mandate, CBP has implemented several measures for providing guidance on laws governing international trade for all importers and exporters, including small businesses. Small businesses can avail themselves of this information using the following means: CBP Web Site (downloadable); local and national trade meetings/seminars; weekly publications of the Customs Bulletin; binding rulings program; other informed compliance brochures and pamphlets; and direct contact with CBP personnel.

There are over 300 ports of entry where we enforce numerous laws for CBP and other government agencies while serving as America’s frontline for border security. As the agency’s primary responsibility, CBP has twin goals of improving security and facilitating legitimate trade and travel, which are not mutually exclusive. In its role to facilitate trade, CBP has always provided compliance assistance to the trade community about the laws and regulations that apply to importing and exporting. Customs officers at the ports of entry, the Strategic Trade Centers, field operations offices and at Headquarters daily receive and respond to requests for information from the public.

• CBP Website: http://www.cbp.gov/xp/cgov/toolbox/ports/

The CBP Web Site lists all ports of entry with their addresses and telephone numbers. CBP has incorporated a Customer Service Center that responds to inquiries via a toll free number (1-877-Customs). The Office of Trade Relations (OTR) is designated as the point of contact within CBP for small businesses and may be reached at (202) 927-1440 or via email at traderelations@dhs.gov. This office was revamped in 2002 to ensure effective, extensive communication between CBP and all facets of the trade community. Any small entity seeking general information about importing procedures or wanting to comment on their interaction with CBP may contact OTR for assistance.

Customs and Border Protection
Office of Trade Relations
1300 Pennsylvania Avenue NW, Room 4.2A
Washington, DC 20229
Telephone: 202-927-1440
Fax: 202-927-1696
E-mail: traderelations@dhs.gov

Coast Guard
Coast Guard single point of contact:
Steve Venckus
Chief, Office of Regulations and Administrative Law (G-LRA)
2100 2d Street SW (Room 1417)
Washington, DC 20593-0001
Phone: 202-267-1534
Fax: 202-267-6234
Email: svenckus@comdt.uscg.mil.

The Coast Guard encourages small entities to participate in the development of Coast Guard regulations. Our Web site offers help in understanding and complying with those regulations. Use the following links to access help in these areas:

• Small Entity Regulatory Assistance: http://www.uscg.mil/hq/g-m/regs/sbrefa.html
• Marine Safety, Security and Environmental Protection regulations: http://www.uscg.mil/hq/g-m/regs/reghome.html
• Boating Safety regulations: http://www.uscgboating.org/

The Coast Guard proudly maintains the following policy:
If you question or lodge a complaint regarding a Coast Guard policy or action, to us or to anyone else, or if you seek outside help in dealing with a Coast Guard policy or action, the Coast Guard will not retaliate against you in any fashion. The Coast Guard wants you to be able to comment, question, or lodge a complaint about our policies or actions without fear that we will retaliate or try to discourage future questions or complaints. If you think the Coast Guard has broken this promise, we will investigate, take appropriate action, and make sure that mistakes are not repeated. You may comment, ask questions, or file a complaint about Coast Guard policies or actions by contacting your local Coast Guard office, or you can also contact the Small Business Administration Office of the National Ombudsman at 888-REG-FAIR (734-3247), fax: 202-481-5719, email: ombudsman@sba.gov.

Small businesses generally are independently owned and operated and are not dominant in their field. If you need help determining whether or not your business qualifies as a "small business", contact the SBA's Office of the National Ombudsman using the information given in the preceding paragraph.

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HOUSING AND URBAN DEVELOPMENT
The Office of Small and Disadvantaged Business Utilization OSDBU has many tools available for small businesses. Through the establishment of the Information Technology (IT) training HUD has provided a learning tool for small businesses to understand all aspects of HUD’s IT opportunities. Introducing this training program has enabled HUD to form partnerships with small businesses and identify qualified companies to seek IT opportunities within the agency.

HUD sponsors Marketing and Outreach business fairs and focuses both on direct HUD contracting opportunities and contracting opportunities created by HUD assisted projects including Community Development Block Grant recipients and Public Housing authorities. HUD outreach sessions include HUD program offices and prime contractors who offer sub-contracting opportunities to small, small disadvantaged and women-owned businesses. HUD has attended approximately 50 outreach conferences including procurement fairs, trade shows, marketplace presentations throughout the country with a strong emphasis on the utilization of small businesses.

HUD’s contracting home page is linked to the OSDBU homepage in HUD’s website. The contracting home page contains notices of HUD procurement opportunities and allows interested parties to download a file containing solicitations. A special OSDBU page contains Small Business tips, the Forecast of Contracting Opportunities, a Small Business Resource Guide and notification of outreach activities.

The chart below identifies the Department’s compliance assistance resources for submission to OMB for the Internet.

HUD also has the HUD Procurement System (HPS), an integrated commercial and customized software program that automates procurement operations department-wide. This system includes a rapid query of contracting information that enables all companies to submit bids or proposals for upcoming contracting opportunities and the identification of HUBZones for participation in contracting and sub-contracting opportunities. Additionally, it provides HUD with a system to monitor and evaluate its actual achievements in regard to participation of small businesses in HUD activities.

HUD sponsors Marketing and Outreach business fairs and focuses both on direct HUD contracting opportunities and indirect contracting opportunities created by HUD assisted projects including, Community Development Block Grant recipients and public housing authorities. During these events, program offices and prime contractors who offer sub-contracting opportunities to small, small disadvantaged and women owned businesses are urged to attend. Last year, HUD attended approximately 50 outreach conferences including procurement fairs, trade shows and marketplace presentations throughout the country. The OSDBU Business Utilization Development Specials (BUDS), have regular one-on-one meetings with small businesses. The Director holds “Thursday Open House” sessions for all small, small disadvantaged and Women Owned Small Businesses (WOSBs). These meetings give small businesses the opportunity to meet personally with the Director and the specialized BUDS advocate within the OSDBU. The aforementioned efforts are in addition to the daily counseling and one-on-one meetings held with these businesses at the HUD headquarters and field offices.

The OSDBU has increased its staff to include a Contract Specialist, an Information Technology Specialist, a Small Business Policy Specialist and a Research Analyst. HUD has implemented innovative projects and tools utilizing the latest technologies that have and will continue to have a positive effect on the participation of WOSBs in departmental contracting activities. There are IT outreach sessions held regularly with IT small businesses to inform them of new procurement opportunities at HUD.

New Methodologies that challenge conventional procedures include the establishment of subcontracting policies that have resulted in an increase in contract dollars to small businesses. The HUD Procurement System (HPS) effectively tracks all contracting and subcontracting dollars awarded to small businesses. HUD has established a subcontracting goal of up to 40% of the total value of each contract and subsequent extensions, modifications and options. Contractors that are unable to meet the established goal must provide the rational for the proposed level of subcontracting. In accordance with the Federal Acquisition Regulation (FAR) at Part 19.702 and HUD's own federal acquisition regulation (HUDAR) at 2452.219-70, solicitations exceeding $500,000 that include HUDAR provision 2452.219-70, shall provide the maximum practicable subcontracting opportunities to small, small disadvantaged and women-owned businesses. Prior to award, each contract shall be evaluated on specific subcontracting goals and commitments to small businesses. These pioneering subcontracting policies also include subcontracting plans for General Services Administration schedule buys. There is a concentrated effort to conduct outreach with small businesses across the nation.

HUD OSDBU continuously performs at a level of professional excellence to serve our customers. HUD consistently formulates and implements written policies supporting small businesses and includes references to small businesses in standard operating procedures. HUD has designated a senior executive as the Director of the OSBDU who is responsible for implementing small business policy initiatives. Furthermore, HUD maintains an effective system to provide acknowledgement of procurement personnel that utilize 8(a) small businesses. HUD places a high priority on direct communications and outreach efforts; we utilize newsletters, facilitate trade show and marketplace presentations and conduct business assistance and training seminars. HUD is one of the most innovative governmental agencies and is constantly retrofitting its employment with the latest technologies to enhance service to small businesses. HUD constantly employs proactive strategies to increase opportunities for these businesses to serve as prime contractors and subcontractors. HUD has achieved phenomenal success in requiring prime contractors to establish measurable programs to increase subcontracting opportunities.

Publications:

• Small Business resource Guide: www.hud.gov:80/offices/osdbu/resource/guide.cfm
• Small Business Tips: www.hud.gov:80/offices/osdbu/tips.cfm
• Forecast of Contracting Opportunities: www.hud.gov/offices/cpo/4cast.cfm

Seminars and Classes:

• Outreach Calendar/Small Business Training: www.hud.gov/groups/smallbusiness.cfm

WEB based compliance:

• Brent Pick is HUD’s webmaster and updates all contract compliance issues on the web. (303) 672-5281 ext. 1821 Brent_Pick@hud.gov

Telephone Service:

• (202) 708-1428, Office of Small and Disadvantaged Business Utilization HUD Headquarters, Room 3130

Future Activities:

• CD-Roms/Video
• Online/E-mail Service

On-Site Evaluation/Assistance:

• Office of Small and Disadvantaged Business Utilization, A. Jo Baylor, Director: HUD – Headquarters 451 7th Street, SW, Room 3130, Washington, D.C. 20410; E-mail: a.jo_baylor@hud.gov

Housing and Urban Development Single Point of Contact:
A.Jo Baylor Director, Office of Small and Disadvantaged Business Utilization
HUD Headquarters 451 7th St, SW
Room 3130
Washington, DC 20410
Telephone: (202) 708-1428
E-mail: a.jo_baylor@hud.gov

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INTERIOR

Department of the Interior Single Point of Contact:
John Strylowski
U.S. Department of the Interior
MS 7229 MIB
Washington, DC 20240
Telephone: 202-208-3071
Fax: 202-219-2100
E-Mail: john_strylowski@ios.doi.gov

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JUSTICE
Office of Small and Disadvantaged Business Utilization (OSDBU)
The Office of Small and Disadvantaged Business Utilization (OSDBU) strives to improve and increase the Department's performance in utilizing small, small disadvantage, small woman-owned and veteran-owned businesses as contractors and subcontractors. Our various bureaus spend approximately two billion dollars a year in the private sector. Currently, more than 42 percent of those dollars go to small businesses, with 10 to 15 percent going to minority-owned firms and 3 to 5 percent going to woman-owned companies.

The OSDBU Director and the Deputy Attorney General are committed to encouraging and assisting well-qualified and skillful small, minority, and woman-owned businesses seeking contracts with the Department of Justice. The acquisition function in the Justice Department has been assigned to each of our bureaus' contracting staffs, most of which are located in the metropolitan Washington, DC area. We have prepared several avenues to assist small and disadvantaged businesses in getting better acquainted with the requirements and procurement practices of the bureaus.

Information on DOJ's initiatives and activities is available on the DOJ Small Business Web Site: http://www.usdoj.gov/jmd/osdbu. This site links to the Small Business homepage, which provides extensive small business assistance information including registration for the monthly vendors outreach sessions which provides the opportunity for one-on-one meetings with small business specialist and contracting officers.

Seminars/Conferences/Outreach Sessions http://www.usdoj.gov/jmd/osdbu/index.html

OSDBU Contact:
Ramona Johnson-Glover, Acting Director
OSDBU
1331 Penn Ave. N.W.
National Place Bld., Suite 1010
Washington, DC 20530
Telephone: 202-616-0521 or 1-800-345-3712
Fax: 202-616-1717
E-Mail: Ramona.M.JohnsonGlover@USDOJ.gov

Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF)
Publications of benefit or interest to ATF industry members and the general public (i.e., firearms and explosives regulations, newsletters, rulings, press releases, statistics and State & local training courses, Federal law and regulations, State Laws and Published Ordinances, and Federal Register notices.)

• Theft/losses of explosives materials: 1-888-ATF-2662
• Toll free for reports of gun related crimes and after hours theft/losses: 1-800-ATF-GUNS
• Toll free for theft/losses of firearms: 1-800-800-3855
• ATF Firearms and Explosives Compliance Web Site: www.atf.gov

The ATF provides various publications to our industry members as well as the general public. Some of the publications available either on ATF web site or in hard copy, include manuals which provide ATF's regulatory requirements in a plain language format; informational brochures to help raise awareness of possible criminal activity (i.e., Reporting theft of Explosives and Firearms, Arson incidents); and industry newsletters for all businesses regulated by ATF. Publications, brochures and forms are produced in quantities of 115,000 each for firearms and 12,000 for explosives, for distribution to the licensees, permittees, and to trade and research organizations and the press.

ATF hosts/participates in national, international, as well as regional/local conferences and meetings. In addition, ATF personnel are often invited by associations to attend their national conferences to give presentations on topics of interest to association members, and/or set up an exhibit booth. The ATF exhibit booth provides yet another venue through which industry members that attend these meetings, may ask questions or concerns regarding ATF policy or regulations.

ATF personnel have also been asked by industry associations as well as regulatory associations/agencies to participate on various panels. Recent topics on which the ATF has provided our expertise include but are not limited to, Safe Explosives Act, Shot Show University, Annual Importers Conference.

There are a number of application forms and reports required by ATF, some of which are now available on ATF's web site www.atf.gov.

ATF Contact:
Mary Jo Hughes
Chief, FEA Services Division
Office of Firearms, Explosives and Arson
Bureau of Alcohol, Tobacco, Firearms and Explosives
650 Massachusetts Avenue, NW
Washington, DC 20226
Telephone: 202-927-8045
Fax: 202-927-7488

Civil Rights Division (CRT)
CRT - Disability Rights Section (DRS)

• Home Page: www.usdoj.gov/crt/ada/adahom1.htm
• Business Page: http://www.usdoj.gov/crt/ada/business.htm

The home page provides information about the toll-free ADA Information Line, the Department's ADA enforcement activities, the ADA technical assistance program, certification of State and local building codes, proposed changes in ADA regulations and requirements, and the ADA mediation program. The home page also provides direct access to ADA regulations and technical assistance materials, Freedom of Information Act materials, links to the Department's press releases, and links to the other Federal agencies' Internet home pages that contain ADA information. ADA. The website received over one million visitors during FY 2003.

ADA Guide for Small Business
http://www.usdoj.gov/crt/ada/smbusgd.pdf

ADA Information Line
DRS operates a toll-free ADA Information Line to provide information to the public about the requirements of the ADA and to distribute technical assistance publications to the public. Automated service is available 24 hours a day, seven days a week. During business hours, members of the public can consult with Department staff for assistance in applying ADA requirements to their own specific situation. The ADA Information Line numbers are (800) 514-0301(voice); (800) 514-0383 (TTY). During FY 2003, the Information Line received 120,000 calls.

ADA Fax on Demand
The ADA Information Line Fax Delivery Service allows the public to obtain free ADA information by fax 24 hours a day, seven days a week. By calling the ADA Information Line, callers can select from among 32 different ADA technical assistance publications and receive the information, usually within minutes, directly on their fax machines or computer fax/modems.
ADA Information Line: 800-514-0301 (voice); 800-514-0383 (TTY)

ADA publications
DRS produces a range of technical assistance documents, including an ADA Guide for Small Businesses that has been published jointly with the Small Business Administration. ADA.During FY 2003, the Department developed 41 new technical assistance materials, including five publications on specific topics of interest to businesses that can be printed and distributed directly from the web addressing the issues of service animals, restriping parking lots, refueling assistance at gas pumps, communicating with people who are deaf or hard of hearing in hospital settings, and communicating with people who are deaf or hard of hearing in hotels, motels, and other places of transient lodging.

ADA training
DRS provides ADA training at meetings nationwide; and conducts outreach to broad and targeted audiences that have included mayors, local Chambers of Commerce, and millions of businesses. Requests for speakers and training should be placed through the ADA Information Line: 800-514-0301 (voice); 800-514-0383 (TTY). During 2003, the Department fulfilled 60 training, speaking, and exhibit engagements.

ADA Mediation Program
The Department's ADA Mediation Program facilitates compliance by entities, including small businesses, using a voluntary alternative dispute resolution approach. Carried out through a partnership between the Federal government and the private sector, more than 450 professional mediators are available nationwide to mediate ADA cases. In FY 2003, 188 complaints with businesses were resolved successfully through the ADA Mediation Program. To date in FY 2004, the Department has referred an additional 144 cases to the mediation program.

CRT - Office of Special Counsel for Unfair Immigration Related Employment Practices (OSC)
OSC's Internet site has helpful information specifically designed for businesses as well as workers. The site describes the legal obligations of employers to comply with the anti-discrimination provision of the Immigration and Nationality Act (INA) and provides other information to assist compliance (such as brochures, booklets, frequently asked questions, and legal references). In FY 2003, the OSC web site had more than 386,000 new and recurring page visitors. The site is at http://www.usdoj.gov/crt/osc. In April, OSC published a newsletter, “OSC Update,” which provides an update of OSC’s outreach and enforcement activities, and highlights OSC’s informal resolution program.

OSC Employer Hotline
OSC has a national toll-free telephone line solely for the use of employers who wish to consult with OSC staff members about their compliance concerns. The telephone line is staffed by OSC attorneys and Equal Opportunity Specialists who promptly address employers' questions, providing immediate guidance. OSC staff often advise employers on how to avoid discrimination in the workplace, minimizing any future liability. Voice: 1-800-255-8155; TDD: 1-800-362-2735

OSC Job Applicant or Employee Hotline
Based on information received from individuals calling this line, and OSC's prompt investigation of these cases, OSC often is able to bring early, efficient, cost-effective resolutions to employment disputes that might otherwise result in the filing of charges, the accumulation of potential back pay awards, or litigation expenses. These early interventions minimize the impact of statutory enforcement on small businesses.
Voice: 1-800-255-7688 or (202) 616-5525; TDD: 1-800-237-2515
The OSC processed over 18,580 calls to its employer and employee hotlines in FY 2003.

OSC Training Materials
OSC also provides employers, where necessary, with training materials for their staff, including booklets, posters and educational videotapes, on how to ensure that they do not engage in discriminatory behavior. The employer hotline number is distributed with all of OSC's outreach materials for employers.
Voice: 1-800-255-8155; TDD: 1-800-362-2735; E-mail Address: osccrt@usdoj.gov
Download Brochures and Booklets: http://www.usdoj.gov/crt/osc/htm/outreach.htm
Based on FY 2003 levels, the OSC expects to disseminate over 100,000 copies of its brochures and booklets free of charge during FY 2004.

Compliance Assistance Education
OSC takes part in numerous employer training sessions throughout the country, providing employers guidance on how they can comply with the antidiscrimination provisions of the immigration laws. OSC attorneys also conduct outreach seminars across the country that are organized by OSC grantees and specifically designed to address issues of concern to employers. OSC routinely provides compliance assistance training and other guidance to employers that OSC determined committed unlawful discrimination to ensure that such violations do not recur.
Voice: 1-800-255-8155; TDD: 1-800-362-2735; E-mail Address: osccrt@usdoj.gov.
In FY 2003, OSC officials conducted 83 such presentations.

OSC Grants
In addition to the direct outreach activities of its own staff, OSC provides grants to employer associations (such as chambers of commerce) and other entities to allow those organizations to conduct further compliance assistance among their members and constituents. In FY 2003, OSC’s grantees presented information about INA compliance at hundreds of events that were attended by thousands of employers and workers and distributed thousands of copies of OSC’s brochures and booklets. There are 11 OSC grantees operating across the country in FY 2004. Grants totaled almost $675,000. Press Statement: http://www.usdoj.gov/crt/osc/press/30814grantees.pdf

OSC Assistance to SBA's Small Business Development Centers
To improve its outreach and service to the small business community, OSC contacted the SBA’s Office of Small Business Development Centers (OSBDC) and the Association of Small Business Development Centers (ASBDC) and offered to provide training and information materials, assistance with training events, and technical guidance to the SBDC networks across the county. There are more than 1,000 SBDC centers and subcenters that provide low-cost counseling and training to small businesses. The SBDCs are generally receptive to providing INA compliance information to their small business clients, and OSC expects to cultivate this partnership in 2004 and future years. OSC will soon roll out a small business resource page on its website.

OSC address and phone numbers:

Office of Special Counsel
  for Immigration Related
Unfair Employment Practices
Civil Rights Division
Department of Justice
Post Office Box 27728
Washington, DC 20038-7728
Telephone: 202-616-5594

OSC Employer Hotline:
Voice: 1-800-255-8155
TDD: 1-800-362-2735

Civil Rights Division - General Point of Contact
David K. Flynn *
Chief, Appellate Section
P.O. Box 66078
Washington, DC 20035-6078
Telephone: 202-514-2195
Fax: 202-524-8490
* (Please note that Mr. Flynn is not assigned either to the Disability Rights Section (DRS) or to the Office of Special Counsel (OSC). General small business inquiries for information or for assistance concerning compliance with matters within the areas of responsibility of DRS or OSC should be directed to the addresses and phone numbers in the respective sections.)

Drug Enforcement Administration
DEA's Office of Diversion Control (OD) is the internal office that has oversight over and works with small businesses. As such, OD and Diversion field personnel continuously review ways in which the DEA can ensure small businesses have access to SBREFA material as well as improve upon current outreach initiatives.

OD Web Site
Office of Diversion Control's Web Site (http://www.DEAdiversion.usdoj.gov). contains information specifically relating to DEA's Diversion Program. Between January 1 and October 31, 2003, DEA’s entire Diversion Control Program web site was visited 1,047,968 (an average of 4,463 visits per day). Below are some of the web pages that were visited and the number of times they were viewed

Publications
DEA provides various publications to its registrant population as well as the general public. Some of the publications available either on Diversion's web site or in a hard copy, include registrant manuals which provide DEA's regulatory requirements in a plain language format; the SBREFA Advisory Notice; informational brochures to help raise awareness of possible criminal activity (i.e., a Pharmacist's Guide to Prescription Fraud, Recognizing the Drug Abuser, Drug Addiction in Healthcare Professionals, and Stimulant Abuse by School Age Children); industry newsletters; press releases; and program reports.
www.DEAdiversion.usdoj.gov/pubs/index.html

For those small businesses that do not have access to the Internet, the DEA provides contact telephone numbers for Diversion Headquarters and field personnel as well as the SBA Ombudsman in the back of hard bound copies of the registrant manuals.

Requests for information or reports should be mailed to:

Drug Enforcement Administration
Office of Diversion Control / ATTN:
Washington, DC 20537

Small Business Regulatory Fairness Advisory: www.DEAdiversion.usdoj.gov/pubs/fair_adviz.htm
This notice advises DEA registrants to contact DEA Field Offices if they have any questions regarding DEA's regulations and policies. If they are a small business, they may contact the SBA's Office of the Ombudsman to comment on DEA's enforcement actions. This Advisory is also included in all revised and new manuals.

Seminars/Classes

• Chemical training for importers/exporters: www.DEAdiversion.usdoj.gov/mtgs/dea_mtgs.html
• Pharmaceutical Training Seminars for importers/exporters and manufacturers:
  www.DEAdiversion.usdoj.gov/mtgs/dea_mtgs.html www.DEAdiversion.usdoj.gov/quotas/index.html

Web-Based Compliance

• A wide variety of online forms: http://www.DEAdiversion.usdoj.gov/online_forms.htm

Onsite Evaluation/ Assistance

• List of local field offices:
  www.DEAdiversion.usdoj.gov/offices_n_dirs/index.html

Meetings/Conferences
DEA hosts national as well as regional/local conferences and meetings. In addition, Diversion personnel are often invited by associations to attend their national conferences to give presentations on topics of interest to association members, and/or set up an exhibit booth.
www.DEAdiversion.usdoj.gov/mtgs/dea_mtgs.html

Toll Free Telephone Numbers
Contact information for Diversion Control Program personnel located at DEA Headquarters and local field offices may be viewed at the following web address:
http://www.deadiversion.usdoj.gov/offices_n_dirs/index.html

SUMMARY OF JUSTICE DEPARTMENT CONTACT INFORMATION:

DRS address and phone number:
Disability Rights Section
Civil Rights Division
P.O. Box 66738
Washington, DC 20035-6738
Telephone: 202-307-0663
Fax: 202-307-1198

ADA Information Line
800-514-0301 (voice)
800-514-0383 (TTY)

Drug Enforcement Administration Contact (for regulatory and enforcement matters)
Patricia Good
Chief, Liaison and Policy Section
Office of Diversion Control
Drug Enforcement Administration
Washington, DC 20537
Telephone: 202-307-7297
Fax: 202-307-8570

Justice Department contacts for Department wide matters (such as the Ombudsman's Reports to Congress) and other issues of general agency concern:
Kevin R. Jones
Deputy Assistant Attorney General
Office of Legal Policy
Department of Justice
Main Building, Room 7238
950 Pennsylvania Avenue, NW
Washington, DC 20530
Telephone: 202-514-4604
Fax: 202-514-9112
E-mail: Kevin.r.jones@usdoj.gov

Robert Hinchman
Senior Counsel
Office of Legal Policy
Department of Justice
Main Building, Room 7236
950 Pennsylvania Avenue, NW
Washington, DC 20530
Telephone: 202-514-8059
Fax: 202-514-9112
E-mail: robert.hinchman@usdoj.gov

Justice Department contact for general public affairs inquiries:
Mark Corallo
Director
Office of Public Affairs
Main Building, Room 1248
950 Pennsylvania Avenue, NW
Washington, DC 20530
Telephone: 202-514-2007
Fax: 202-513-5331
E-mail: Mark.Corallo@usdoj.gov

Justice Department contact for small and disadvantaged business utilization
Ramona Johnson-Glover, Acting Director
OSDBU
1331 Penn Ave. N.W.
National Place Bld., Suite 1010
Washington, DC 20530
Telephone: 202-616-0521
Fax: 202-616-1717
E-mail: Ramona.M.JohnsonGlover@USDOJ.gov

Justice Department single point of contact for the Paperwork Reduction Act (PRA)
Brenda Dyer
Policy and Planning Staff
Justice Management Division
Patrick Henry Building, Room 1600
Washington, DC 20530
Telephone 202-616-1167
Fax: 202-514-1590
E-mail: brenda.e.dyer@usdoj.gov

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LABOR
The U.S. Department of Labor (DOL) recognizes its obligation to respond to the ever-increasing complexities of employment laws and the difficulties businesses face in understanding them. Secretary of Labor Elaine L. Chao launched the Compliance Assistance Initiative to help America’s employers and employees better understand how to comply with the federal employment laws and regulations it administers. DOL believes compliance assistance is the most effective way to protect the wages, health benefits, retirement security, safety, and health of America’s workforce by preventing employment law violations.

DOL has developed the following tools and resources to ensure that employers and workers have access to clear and accurate information and assistance – when and where they need it, and in the format that suits them best.

Department of Labor Web Site
The most widely used compliance assistance tool is the DOL Web site, which features centralized compliance assistance information at www.dol.gov/compliance. The public can use this site to access a wide range of information and resources about DOL’s rules and regulations any time, day or night. These Web pages are gateways to DOL agencies’ compliance assistance information.

elaws Advisors
The elaws Advisors (Employment Laws Assistance for Workers and Small Businesses) are interactive e-tools that provide information on DOL’s federal employment laws. Available at www.dol.gov/elaws, each elaws Advisor mimics the interaction an individual would have with a DOL employment law expert by generating answers based on the user’s responses to a set of questions. The FirstStep Employment Law Advisor – one of the newest elaws Advisors – helps employers simply and quickly determine which of DOL’s major employment laws apply to their business or organization and provides easy-to-access information about how to comply with each law’s requirements.

DOL’s Toll-Free Help Line – 1-866-4-USA-DOL (1-866-487-2365); (TTY: 1-877-889-5627)
DOL’s Toll-Free Help Line provides timely and accurate responses to customer inquiries, and fulfills print and publication requests. The Help Line offers live operator assistance in English and Spanish, with additional service in more than 140 languages.

Employment Law Guide
The Employment Law Guide, which describes DOL’s major statutes and regulations in plain language, targets employers needing introductory information to develop wage, benefit, safety and health, and nondiscrimination policies for their businesses. It is available for free in print and online, in both English and Spanish. A complimentary copy can be obtained by calling 1-866-4-USA-DOL or by visiting www.dol.gov/asp/programs/guide.htm.

E-Mail Response Service
DOL’s coordinated e-mail response service allows employers and employees to ask questions about employment and regulatory issues electronically. By choosing from a list of topics or internal DOL agencies under the “Contact Us” section of the DOL Web site (www.dol.gov), users are ensured that their question will go to the appropriate office and that they will receive an answer in a timely manner.

Compliance Assistance Information Inventory
More than 300 publications are included in this comprehensive list of DOL compliance assistance resources. This database of publications can be accessed from www.dol.gov/compliance. (To be available in May, 2004)

SBREFA Toll-Free Help Line
Under the Small Business Regulatory Enforcement Fairness Act of 1996, small businesses may contact DOL’s Office of Small Business Programs (OSBP) directly with their inquiries or complaints about regulatory fairness by calling 1-888-9-SBREFA (1-888-972-7332).

Wage and Hour Issues
The Employment Standards Administration, Wage & Hour Division (WHD) enforces the minimum wage, overtime, and child labor provisions of the Fair Labor Standards Act (FLSA), the Family and Medical Leave Act (FMLA), the Migrant and Seasonal Agricultural Worker Protection Act (MSPA), employment standards and worker protections provided in several non-immigrant worker programs of the Immigration and Nationality Act, and the prevailing wage requirements of the Davis-Bacon Act (DBA), the Service Contract Act (SCA) and related statutes.

WHD delivers compliance assistance through its Web site, interactive elaws Advisors (FLSA, FMLA), toll free phone service, e-mail, printed materials, workshops and presentations.

• WHD on the Web: www.wagehour.dol.gov
• WHD Contact Information: www.dol.gov/esa/contacts/whd/america2.htm
• Telephone Number: 1-866-4USWAGE (1-866-487-9243)

Federal Contract Compliance
The Employment Standards Administration, Office of Federal Contract Compliance Programs (OFCCP) administers three equal employment opportunity programs that apply to federal contractors and subcontractors: Executive Order 11246, as amended; Section 503 of the Rehabilitation Act of 1973, as amended; and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, 38 U.S.C. 4212. These laws prohibit Federal contractors and subcontractors from discriminating in employment decisions on the basis of race, color, religion, sex, national origin, disability, or protected veteran status. These laws also require Federal contractors and subcontractors to take affirmative action to ensure equal employment opportunity. OFCCP also shares responsibility with the U.S. Equal Employment Opportunity Commission (EEOC) in enforcing Title I of the Americans with Disabilities Act.

OFCCP delivers compliance assistance through its Web site, interactive elaws Advisors, e-mail, toll-free telephone service, workshops and seminars.

• OFCCP on the Web: www.dol.gov/esa/ofccp
• OFCCP Contact Information: http://www.dol.gov/esa/contacts/ofccp/ofcpkeyp.htm
• Telephone Number: 1-202-693-0101

Retirement and Health Benefits
The Employee Benefits Security Administration (EBSA) assists employers and employee benefit plan practitioners in understanding and complying with the requirements of the Employee Retirement Income Security Act (ERISA) as it applies to administering retirement and health benefit plans. EBSA promotes voluntary compliance through its Voluntary Fiduciary Correction Program and Delinquent Filer Voluntary Compliance Program and through strategic alliances with professional organizations and federal, state and local governments. EBSA provides compliance assistance through its Web site, publications, interactive elaws Advisors, toll free telephone service as well as responding to electronic inquiries, sponsoring seminars, and actively conducting outreach nationwide.

• EBSA on the Web: http://www.dol.gov/ebsa/
• EBSA Contact Information for Electronic Inquiries: www.askebsa.dol.gov
• Telephone Number: 1-866-444-3272

Occupational Safety and Health
The Occupational Safety and Health Administration (OSHA) works to save lives, prevent injuries and protect the health and safety of America’s workers. Nearly every worker in the U.S. comes under OSHA’s jurisdiction as defined by the Occupational Safety and Health Act of 1970 (exceptions include miners, transportation workers, many public employees, and the self-employed).

OSHA delivers compliance assistance through its Web site, printed compliance guides, toll-free telephone service, e-mail, and online electronic assistance tools such as eTools and Safety and Health Topics pages. Free workplace consultations are available in every state to small businesses that need assistance in establishing safety and health programs and identifying and correcting workplace hazards. A network of OSHA Compliance Assistance Specialists in local offices provides tailored information and training to employers and employees. OSHA has a number of cooperative programs that help recognize and build on successful practices in occupational safety and health, including the Alliance Program, Safety and Health Achievement Recognition Program (SHARP), Strategic Partnership Program, and Voluntary Protection Programs (VPP)

• OSHA on the Web: www.osha.gov
• Telephone: 1-800-321-OSHA (1-800-321-6742)
• OSHA Contact Information: www.osha.gov/html/oshdir.html

Mine Safety and Health
The Mine Safety and Health Administration (MSHA) works to protect the health and safety of workers in America’s mines by working cooperatively with industry, labor, and other federal and state agencies. MSHA’s responsibilities are outlined in the Federal Mine Safety and Health Act of 1977, commonly called the Mine Act, which applies to all mining and mineral processing operations in the U.S. regardless of size, number of employees or method of extraction.

MSHA delivers compliance assistance to mine operators and workers through its Web site and by direct contact of agency enforcement, technical support, and education and training field personnel. MSHA established its Small Mine Office to address the safety and health needs of small mines specifically and to enable small mines to comply with safety and health laws as readily as medium- or large-sized mines. The Small Mine Office focuses exclusively on compliance assistance and conducts no enforcement activities.

• MSHA on the Web: www.msha.gov
• MSHA Contact Information: www.msha.gov/contactmsha/contactmsha.htm
• Telephone Number: 1-202-693-9400

Veterans’ Employment and Training
The Veterans’ Employment and Training Service (VETS) helps veterans, Reservists and National Guard members effectively prepare for and secure employment, and protects their employment rights. VETS provides employment services and training assistance to eligible veterans, including homeless veterans, through grants to states, local governments and non-profit organizations. VETS also administers the Uniformed Services Employment and Reemployment Rights Act (USERRA) and provides information about veterans’ rights under the Veterans Employment Opportunities Act (VEOA) and the Federal Contractor Program, which requires federal contractors and subcontractors to take affirmative action to hire and promote qualified veterans including special disabled veterans.

VETS delivers compliance assistance through its Web site, printed materials, e-mail, and interactive online elaws Advisors.

• VETS on the Web: www.dol.gov/vets
• VETS Contact Information: www.dol.gov/vets/aboutvets/contacts/main.htm
• Telephone Number: 1-202-693-4700

Labor-Management Standards
The Employment Standards Administration, Office of Labor-Management Standards (OLMS) administers and enforces most of the Labor-Management Reporting and Disclosure Act (LMRDA) of 1959. OLMS also administers provisions of the Civil Service Reform Act of 1978 and the Foreign Service Act of 1980 relating to standards of conduct for federal employee unions. OLMS also administers employee protection provisions in the federal mass transit law. OLMS now administers Executive Order 13201 in conjunction with the Office of Federal Contract Compliance Programs. EO 13201 requires Federal contractors to post notices informing their employees of certain rights related to union membership and payment of union dues or fees.

OLMS delivers compliance assistance through its Web site, publications, e-mail, workshops and other group presentations. An OLMS Web site – www.union-reports.dol.gov - lets users view and print union annual financial reports. It features a powerful data search system that can produce lists tailored to users’ needs. OLMS recently expanded the site to let users view and print reports by employers and labor relations consultants.

• OLMS on the Web: www.olms.dol.gov
• OLMS Contact Information: www.dol.gov/esa/contacts/olms/lmskeyp.htm
• Telephone: 1-202-693-0123 (union member rights); 1-202-693-0126 (transit employee protections)

DOL Contact under the Small Business Paperwork Relief Act of 2002
Under the Small Business Paperwork Relief Act of 2002, the Department of Labor has established a single point of contact in the agency to act as a liaison between the agency and small business concerns:

Department of Labor Single Point of Contact:
Barbara Bingham, Director
Office of Compliance Assistance Policy
Office of the Assistant Secretary for Policy
U.S. Department of Labor
200 Constitution Avenue, N.W., Rm. S2312
Washington, DC 20210
Telephone: 202-693-5080

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STATE

• Compliance Assistance Resources: www.state.gov/m/a/sdbu
• Compliance assistance: http://www.state.gov/m/a/sdbu/c9124.htm

The Office of Small and Disadvantaged Business Utilization (OSDBU) webpage links to a number of federal agencies: www.osdbu.gov.

• Publications: A Guide to Doing Business with State Department. Forecast of Contract Opportunities and others are available electronically on the webpage.
• Workshops: State/OSDBU presents a number of workshops throughout the year as part of its outreach efforts. These workshops include "in reach" to our State Department customers and cover topics related to the Small Business Program. State/OSDBU staff members are often invited to participate on workshops or panels hosted by small business trade associations, Chambers of Commerce or other groups representing the interests of small business.
• Training Sessions: We sponsor training sessions for State Department employees. Examples: Small Business Program training module at Foreign Service Institute's GSO Course. Participation in regional GSO Conferences hosted by State's Office of Logistics Management. (e.g., New Delhi, India and Gaborone, Botswana in 2002). Also participate in State Department events designed for private industry such as Bureau of Overseas Buildings Operation's Industry Day). State hosts an annual Prime Contractor training session. The morning is a refresher for large primes on regulations and reporting requirements governing subcontracting. The afternoon session is for networking between large primes and "hot prospect" small businesses.
• Small Business Fairs: State/OSDBU hosts an annual Small Business Fair, which features "common usage" items typically purchased using the government credit card or GSA schedule. In November 2002, we hosted a Veteran-owned Small Business Conference. We are also co-hosts of quarterly Information Technology Expositions, for which the Bureau of Information Resource Management takes the lead. We co-sponsor with other federal OSDBUs an annual conference each April, at Show Place Arena in Upper Marlboro, Maryland. This year's event, held on April 23rd, attracted over 1500 participants from all over the country. State/OSDBU also supports Small Business Fairs hosted by other federal agencies, by small business trade associations, or by members of Congress. During FY-2002 to date, we have participated in over 30 such events.

State Department Single Point of Contact:
Gregory K.O. Davis Telephone: 202-312-9607
Regulatory Coordinator Fax: 202-312-9603
A/RPS/DIR
1800 G Street, N.W., Suite 2400, SA-22
Washington, DC 20522-2201 Internet: http://www.state.gov/m/a/dir/ http://foia.state.gov/famdir/fam/fam.asp

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TRANSPORTATION

Web-based Compliance
Office of Small & Disadvantaged Business Utilization http://osdbuweb.dot.gov

Drug and Alcohol Policy and Compliance
www.dot.gov/ost/dapc

Telephone
Small Business Customer Service Center 1-800-532-1169

Office of Drug Enforcement and Program Compliance (DEPC)
1-800-225-3784 (fax on demand service)

Seminars/Classes
Transportation Marketplace Conferences
http://osdbuweb.dot.gov

Breath Alcohol Technician Training and Screening
Test Technician Training Manuals
Transportation Safety Institute
(405) 949-0036, x323
Marti Bludworth, DTI-100
4400 Will Rogers Parkway, Suite 205
Oklahoma City, OK 73108

Online/e-mail Service News By Email
http://osdbuweb.dot.gov

Central Docket Management System
http://dms.dot.gov

Office of Aviation Analysis
http://ostpxweb.dot.gov/aviation/index.html

Drug and Alcohol Policy and Compliance Program Guidance Material
www.dot.gov/ost/dapc/prog_guidance.html

Online purchases and payments
www.Diy.dot.gov

Publications
The Transportation Link Newsletter; Marketing Information Package
Fax on Demand Catalog
http://osdbuweb.dot.gov 1-800-532-1169

Federal Highway Administration
Web-based Compliance www.fhwa.dot.gov

Publications
Citizens Guide to Transportation Decision-making;
National Dialogue on Operations;
An Overview of Transportation and Environmental Justice;
Transportation Conformity, A Basic Guide for State and Local Officials, Revised 2000;
A Guide to Metropolitan Planning Under ISTEA, How the Pieces Fit Together;
Federal Size Regulations for Commercial Motor Vehicles;
and Bridge Formula Weights (all the above are available at the website)

Federal Aviation Administration
Web-based Compliance www.faa.gov/avr/arm/sbrefa.htm
Email Service 9-AWA-SBREFA@faa.gov

Telephone Service 1-888-551-1594
1-800-255-1111 (Safety Hotline)

On-site Assistance
Charlene Brown
800 Independence Ave., S.W., Room 808
Washington, DC 20591

Bureau of Transportation Statistics
Web-based Compliance www.bts.gov/mcs/desc.html; http://www.fmcsa.dot.gov/factsfigs/dashome.htm
(See Table of Contents Financial and Operating Statistics); and http://www.bts.gov/oai/sources (Office of Airline Information)

Email Service answers@bts.gov

Telephone Service 1-800-853-1351 (General Information)
1-202-366-4888 (public data from air carrier reports)

Publications
Worksheet for Calculating Carrier Classification (Motor Carriers of Passengers);
Worksheet for Calculating Carrier Classification (Motor Carriers of Property);
Information Sheet for Form QFR and many others available through the website

On-site Assistance
Bureau of Transportation Statistics
400 7th Street, SW, Room 3103
Washington, DC
L’Enfant Plaza Metrorail Station (7th and D Street exit)

Reports Reference Facility (public data from air carrier reports)
400 7th Street, SW, Room 4201, Washington, DC

Federal Railroad Administration
Web-based Compliance www.fra.dot.gov
Telephone Service 202-493-6395 (Office of Policy & Program Development)

Federal Transit Administration
Web-based Compliance www.fta.dot.gov
Telephone Service 1-800-527-8279 (National Transit Resource Center)
Publications www.fta.dot.gov/library

Federal Motor Carrier Safety Administration
Web-based Compliance www.fmcsa.dot.gov and www.1-888-dot-saft.com

Telephone Service
1-800-832-5660 (Information Line)
1-800-368-7328 (Consumer complaint hotline)
202-366-9805 (Licensing Information)
202-385-2423 (Insurance Information)

National Highway Traffic Safety Administration
Web-based compliance www.nhtsa.dot.gov

Telephone Service
1-800-DASH-2-DOT (1-800-327-4236)

Publications http://www.nhtsa.dot.gov/people/outreach/media/catalog/Index.cfm
(Online publications library)

Maritime Administration
Web-based Compliance www.marad.dot.gov

Telephone Service
202-366-4610 (Cargo Preference Program)
202-366-8888 (Intermodal Development)
202-366-8887 (Environmental Activities)
202-366-1931 (Maritech Program)
202-366-5744 (Maritime Loan Guarantee)
202-366-1931 (National Maritime Resource and Education Center)
202-366-4610 (Ocean Freight Differential)
202-366-2324 (Operating Differential Subsidy)
202-366-2625 (Ship Operation Cooperative Program)
202-366-2400 (War Risk Insurance Program)
202-366-5821 (Vessel Transfer Program)

Publications
www.marad.dot.gov/publications (online library)

Research and Special Programs Administration
Web-based Compliance www.rspa.dot.gov; http://hazmat.dot.gov; and
http://ops.dot.gov

Telephone Service
202-366-4595 (Office of Pipeline Safety)
1-800-HMR-4922 or 202-366-4488 (Hazardous Materials
Information Center)
202-366-4900 (Office of Hazardous Materials Initiatives
and Training)
202-366-4484 (Hazardous Materials Incident Reports)

Fax Service
1-800-467-4922 (Hazardous Materials fax on demand)
202-366-4566 (Office of Pipeline Safety fax)

Email Service
Grants@rspa.dot.gov
Infocntr@rspa.dot.gov
Register@rspa.dot.gov
Training@rspa.dot.gov
Welisten@rspa.dot.gov

Seminars/Classes
Transportation Safety Institute (Compliance Inspection Comprehensive Operator Qualification, OPS); Risk Management Conference/Public Meeting Proceedings (Hazmat and OPS) www.tsi.dot.gov

Publications
Pipeline Risk Management Newsletter
Oil Pollution Act Newsletter
Hazmat Safety Alerts

Department of Transportation Single Point of Contact:
Steven B. Lott
Manager, Strategic Integration
IT Program Management
U.S. Department of Transportation
400 Seventh Street, S.W.
Washington, DC 20590
Telephone: 202-366-1314
Fax: 202-366-7373
http://cio.ost.dot.gov/contact/index.html

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TREASURY
Alcohol and Tobacco Tax and Trade Bureau (TTB)
TTB was created by the Homeland Security Act of 2002 and is the newest agency in the Department of the Treasury. When the Act divided the functions of the former Bureau of Alcohol, Tobacco and Firearms into two new organizations with separate responsibilities, TTB became tasked with enforcing and administering the laws governing the production and distribution of alcohol and tobacco products. TTB is responsible for:

• Collecting over $14 billion annually in Federal alcohol, tobacco, firearms and ammunition excise taxes
• Collecting occupational taxes on producers, wholesalers, and retailers of alcohol beverage products and producers of tobacco products, cigarette papers and tubes, and export warehouse proprietors
• Ensuring that beverage alcohol products are labeled, advertised, and marketed in accordance with law and regulations
• Administering the laws and regulations in a manner that protects the revenue, protects the consumer, promotes voluntary compliance, and facilitates the production of, and import and export trade in, beverage and industrial alcohols and tobacco products.

One of TTB’s top priorities is to establish and maintain a close working relationship with the industries it regulates. To accomplish this, TTB utilizes a variety of methods to assist members of the regulated industries, including small business entities and the general public, in complying with the laws and regulations TTB enforces.

Website. TTB utilizes the Internet as its main vehicle for communicating with regulated industry members and the general public. TTB’s website, located at www.ttb.gov, contains:

• Answers to frequently asked questions specific to each regulated commodity and industry regarding TTB laws, regulations, and services
• On-line access to required forms and documents and instructions for electronic submission
• COLAs Online, which enables the submission and processing of Certificates of Label Approval (COLAs) via the Internet. All beverage alcohol products are required to obtain a COLA prior to introduction in interstate commerce.
• Contact information listing TTB offices and other Federal and state agencies
• An electronic reading room, which allows users to view Federal Register publications and other TTB documents such as directives and industry circulars, and public comments submitted in response to Notices of Proposed Rulemaking
• Tax rates and statistics pertaining to TTB’s regulated commodities
• An electronic listing of approved viticultural areas designated by Code of Federal Regulation Section, location, and effective date

Regulated industry DVD. TTB is developing an informational DVD that will serve as an electronic library for new and existing industry members to access industry-specific information and resources. This DVD will be available for distribution in September 2004.

Attendance at seminars and events. TTB routinely sends representatives to seminars and events to answer questions from members of the regulated industries, with an emphasis on establishing personal relationships with small business entities.

Customer service and support. TTB provides one-on-one expert technical advice on matters affecting the alcohol and tobacco industries through e-mail, telephone, and letterhead responses to inquiries from individuals and businesses. In addition, TTB utilizes customer service hotlines to answer questions from industry members, other governmental agencies, and the general public on any TTB topic. TTB’s National Revenue Center, located in Cincinnati, Ohio, responds to approximately 80,000 telephone calls per year alone.

Plain language. As part of TTB’s overall effort to reduce taxpayer burden and maintain good public relations, and facilitate compliance, TTB is in the process of revising all of its forms and regulations in plain language. Plain language uses the active voice, shorter sentences, and common, everyday words when possible to better communicate with the public.

Publications. TTB provides guidance on statutory and regulatory requirements to industry members and small business through various published documents. Examples include industry circulars, rulings, and procedures.

Taxpayer notifications. TTB maintains an automated late return reporting system that notifies taxpayers of a late-filed return or insufficient payment. This helps taxpayers avoid accumulated penalties and interest. In addition, TTB sends out yearly notices to known special occupational taxpayers to remind them of their responsibility to file a return and pay the tax. These taxpayer notifications are especially beneficial to small businesses that have limited resources to devote to government compliance monitoring.

Variances and alternate methods or procedures. TTB entertains requests from regulated industry members, which include small entities, for variances from existing regulatory requirements. These variances, which often take the form of alternate methods or procedures, are intended to provide flexibility to industry members in their business operations. These requests are normally granted when the proposed variance shows good cause, would not be contrary to law, and would not pose a threat to the revenue.

Voluntary disclosure program. TTB is considering the adoption of a voluntary disclosure program and has posted an outline of the program on the TTB website for public comment. The voluntary disclosure program would provide regulated industry members with an opportunity for reduced or avoided penalties when they voluntarily advise TTB of their noncompliance.

Alcohol and Tobacco Tax and Trade Bureau single point of contact:
William H. Foster
Chief, Regulations and Procedures Division
Alcohol and Tobacco Tax and Trade Bureau
1310 G Street, NW – Room 200 East
Washington, DC 20220
Telephone: 202-927-8210
E-mail: William.Foster@ttb.gov

Office of Small Business Development
http://www.treas.gov/sba
Our Office of Small Business Development has a robust small business program to ensure both small business prime and subcontracting opportunities. The following examples, initiatives, and partnerships demonstrate Treasury’s commitment:

Outreach Efforts

• Maintain a vigorous small business procurement web site (http://www.treas.gov/sba).
• Treasury’s annual forecast of contract opportunities and small business subcontracting opportunities directory are posted on the small business website, and we make hard copies available upon request and at all of the small business outreach events we attend.
• Our highly successful Treasury Monthly Vendor Outreach Session program allows small businesses to meet with Treasury bureau small business specialists. We also include special guests representing other federal agencies or prime contractors to discuss procurement opportunities on a pre-arranged 15-minute basis in one central location. Our schedule is published a year in advance to allow small business to plan their marketing efforts.
• Treasury’s outreach efforts also include two Treasury IT Program Manager Vendor Outreach Session events each year (this event is modeled after our Monthly Vendor Outreach Session).
• In Treasury’s capacity as Chair of the OSDBU Directors Interagency Council outreach committee, we have taken the lead on the government-wide Annual OSDBU Directors Procurement Conference held in April of each year. This event is also posted on our web site.
• We have also focused our efforts in targeted outreach on a nationwide basis, such as trade fair participation, seminar presentations, panel program discussions on specific topics, and one-on-one counseling.
• The OSBD has built a solid relationship with a variety of small business trade associations. On April 12, 2000, Treasury entered into an historic Memorandum of Understanding with 17 small, minority, and women-owned small business trade associations to increase the ability of small minority and women-owned small businesses to compete for Treasury procurements in industries reflecting under-representation while maintaining participation in industries with successful utilization.
• A list of the Top 25 Treasury purchases is published, listed by industry classification over a five year period to provide an opportunity for “targeted outreach”.
• Treasury implemented a mentor-protégé pilot program. We are the only agency in which protégés may be small businesses of all types - SB, SDB, WOSB, HUBZSB, SDVOSB, and VOSB.

Internal Revenue Service