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Frequently Asked Questions
Following are some of the most frequently asked questions from congressional staffers.
Q. What resources are available to me as a caseworker involved with immigration matters?
A. There are five essential documents:
Q. How do I know if my problem involves the Department of State, USCIS, or the Department of Labor?
A. The answer depends on whether the problem involves a visa, a petition requesting permission to enter the United States, or labor certification.
If the problem involves a visa, it probably involves the Department of State, which is the only federal agency than can issue a visa. There are two types of visas:
If the problem involves a petition requesting permission to enter the United States as an immigrant, or under certain circumstances, as a nonimmigrant, such as for employment or as a fiancé, the situation involves USCIS.
If the problem involves labor certification, it involves the Department of Labor.
Q. Where does my constituent file a petition or an application for an immigration benefit?
A. There are two different locations for filing petitions and applications:
Headquarters for USCIS is the office which contains the administrative personnel who plan and oversee all service programs. This office does not accept or adjudicate applications or petitions.
A list of USCIS Offices by State is on this website.
Q. Whom do I contact when I have questions or problems?
A. If the situation involves a petition or application that is being adjudicated, first contact USCIS office where the application or petition was filed. That office has access to the file, and can give you the most current information about the case. All USCIS field offices, sub-offices, Service Centers, and Asylum Offices have home pages on this web site.
If the situation involves an inspection at a port of entry, contact the field office with jurisdiction over that port of entry.
Q. When do I contact Headquarters?
A. If the matter concerns a policy, or if you believe the problem is not being adequately addressed by a field office or sub-office.
Q. Should I contact you by phone or in writing?
A. Generally, it is best to telephone when the situation is urgent and you need a response quickly. However, your initial contact, especially with complex situations, should be written. Responses may take up to 60 days. Please use the Immigration Casework Intake Sheet to initiate these requests.
Q. When are cases expedited?
A. Cases are expedited only when emergent conditions warrant taking them out of turn. Otherwise, cases are processed in chronological order.
Q. What general guidelines should I follow when handling USCIS cases?
A. Here are several tips for providing good constituent services:
Last Modified 10/30/2003