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National Institute of Diabetes and
Digestive and Kidney Diseases
Customer Satisfaction Survey

OMB No. 0925-0480

The NIDDK's three clearinghouses provide health information to the public. Please let us know if you've found our information useful and effective.

If you would like to contact the NIDDK information clearinghouses with a specific question or request, do not use this form. Instead, please email the clearinghouse at www.niddk.nih.gov/tools/mail.htm. Thank you.

Check the answers that apply.


1. Which clearinghouse did you contact? (Please select one. This item is required.)
   National Diabetes Information Clearinghouse
National Digestive Diseases Information Clearinghouse
National Kidney and Urologic Diseases Information
     Clearinghouse
2. How many times have you contacted the NIDDK information clearinghouses in the past year?
   Three or more times
Once or twice
None
3. How did you hear about the clearinghouse?
 
Doctor's office Internet or computer
Newspaper or magazine     Friend or family
NIDDK publications Professional meeting
Other 
4. Which category best classifies you in your search for health information?
  
Physician Corporate representative
Nurse Writer/Editor/Journalist
Dietitian Patient
Educator Family or friend
Other health professional Student
Biomedical researcher  
Other  
5. What products or services did you receive or review? (Check all that apply.)
  
Booklets Fact sheets
Photocopied articles Information packets
Referral to other organizations
Information over the phone
Combined Health Information Database (CHID) literature searches
Other  
6. How would you rate the information you received or reviewed? (Check all that apply.)
  
Too much Too little
Too simple Too complicated
Just right Excellent
Good Satisfactory
Unsatisfactory
7. What information was most helpful to you?
  
Fact sheets Easy-to-read booklets
Spanish publications    Zip disks
Reproducible masters Literature searches
Information packets
Other  
 
What did you find most helpful?
 
Content or text Fill-in-the-blanks section
Readability Points to remember
Illustrations Referral organizations
Others  
8. How would you rate clearinghouse responsiveness to your request? (Consider how well and how quickly the information specialist understood and responded appropriately to your information needs.)
   Excellent
Good
Satisfactory
Unsatisfactory
9. Have you used the Combined Health Information Database (CHID)?
   Yes
No
   If yes, was CHID easy to search?
   Yes
No
10. Would you contact the clearinghouse again or recommend it to others?
   Yes
No
11. Do you have any additional comments?
  
12. Do you have suggestions for additional services?
  
        
  

OMB Reporting Requirement



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