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Unauthorized Charge$ on Your Phone Bill?
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cramming (kram-ming) v. 1. the practice of packing charges on your phone bill for services that you never ordered, authorized, received, or used.

If your phone bill includes unauthorized charges for services like website design, voice mail, club memberships, hospital phone rental or 900-numbers, you may be eligible for a refund from Billing Concepts, Inc. or Enhanced Billing Services, Inc. Without admitting any wrongdoing, these companies recently settled a dispute with the FTC about unauthorized charges.

Are YOU eligible for a refund?

Settlement Details

FTC v. Enhanced Services Billing, Inc., and Billing Concepts, Inc. et al. (District of Columbia)

News Release
Telephone "Crammers" Settle FTC Charges: Billing Aggregators Debited Phone Bills for Charges Consumers Didn't Authorize 08/06/01

Complaint [PDF 1.4MB] 08/01/01

Stipulated Final Judgment and Order for Permanent Injunction and Other Equitable Relief with Defendant New Century Equity Holdings Corp. [PDF 2.8MB]

Stipulated Final Judgment and Order for Permanent Injunction and Other Equitable Relief with Defendants Enhanced Services Billing, Inc. and Billing Concepts Inc. [PDF 3.8MB]

Consumer Information

Unauthorized Charges Crammed Onto Your Telephone Bill? [TEXT] [PDF]
Cramming: Mystery Phone Charges [TEXT] [PDF]
"900" Numbers: FTC Rule Helps Consumers [TEXT] [PDF]

 

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Last Updated: Monday, October 15, 2001