International
Telephone Number Scams |
Be cautious when calling an
unfamiliar telephone number it could be a costly international telephone call.
Consumers nationwide are being lured into calling international telephone numbers through
advertisements and other promotions for interesting or important information. Ads may
promise information and entertainment services ranging from psychic readings to chat lines
to employment opportunities. You may be unaware that some of these numbers are actually
costly international "pay-per-call" numbers, where a portion of your
international long distance charge goes to pay for the information or entertainment you
receive over the phone.
You could end up with a hefty phone bill if you call such an
international telephone number. That's because each country sets its own telephone rates
and there's no limit to the per-minute charge. The companies urging you to call have an
incentive to keep you on the line as long as possible because they receive a portion of
the international long distance charge. The more often you call and the longer you
stay on the line the more they profit.
Know Where You're Calling
It's not always easy to tell if you're calling an international
telephone number. In most cases, you have to dial "011" to begin your call to a
foreign country. But there are locations outside the United States and Canada, many of
them in the Caribbean, where you simply dial the area code and number to reach your party.
And there are scam artists who have taken advantage of this confusion by promoting calls
to "809" numbers in the Dominican Republic. While these telephone numbers may
look like domestic long distance calls, international
telephone rates apply.
Be a Smart Telephone Shopper
These international telephone services are similar to
"900" number services because you purchase information or entertainment over the
telephone and pay for it simply by dialing the telephone number. Providers of both 900
number and international pay-per-call service make money based on the number and length of
calls generated to the pay-per-call numbers. However, one very important difference is
that the protections afforded by FTC's 900 Number Rule
clear disclosures about the cost of the call before those costs are
incurred do not apply to international pay-per-call numbers.
If you are deciding whether to call an international pay-per-call
number, you should also know that:
- You won't hear a free preamble stating the cost of the call. Nor will you
be given an opportunity to hang up without being charged.
- Ads for international pay-per-call numbers rarely, if ever, reveal the
precise amount that youll be billed this can result in a big surprise when
your bill arrives.
- Your telephone service may be cut off if you don't pay the charges for
international calls.
- There's no easy way to block access to these numbers from your telephone.
Beware of Scams
Some international pay-per-call numbers are promoted in uniquely
deceptive ways. You may receive "urgent" messages left on answering machines,
pagers, or computer e-mail, trying to get you to call the international number. The
messages tell you to call a long distance number for more information. In many cases, the
return-call number is an international pay-per-call line, with a three digit exchange that
looks like an American or Canadian area code. The message may falsely claim that a family
member has been injured, that youve won a prize, or that there's a problem with your
credit. If you return the call, you may be unwittingly putting money into the pockets of
scam artists.
How to Protect Yourself
If you see an ad for an information or entertainment service, or
receive an urgent message to return a call, follow these precautions:
- Be skeptical about area codes you don't recognize, especially: 809
(Dominican Republic); 758 (St. Lucia); or 664 (Montserrat). There are dozens
of other area codes (most in the Caribbean) which connect callers to an international
telephone call. Check your telephone directory or call the operator to determine if the
area code is for a domestic or international location before calling.
- Be wary of ads for information or entertainment services which make such
claims as "not a 900 number," "no premiums apply," or "LD rates
apply." The advertisers of these services would like consumers to believe that these
pay-per-call services are not as costly as 900 number services when, in fact, they may be
even more expensive.
- Tell family members they need your permission to call domestic or
international long distance services. For example, children should be cautious of
telephone numbers outside your immediate area code and numbers with more than 10 digits.
- Promptly check your phone bill for long distance charges you don't
recognize. If your bill contains an unauthorized call, contact your local telephone
company as well as your long distance carrier. The telephone company may provide a credit
or refund, but they are not required to do so. However, your notification will help the
telephone companies identify telephone numbers which are the source of abuses.
For More Information
The organizations listed here can provide additional information and
help you with complaints.
- Your state Attorney General. Most of these offices have divisions that
deal primarily with consumer protection issues.
- The Federal Communications Commission's National Call Center at
1-888-CALL-FCC (1-888-225-5322). The Center answers consumer inquiries relating to
communications law and policy, matters pending before the FCC, and any possible violations
of FCC law or policy.
The FTC works for the consumer to
prevent fraudulent, deceptive and unfair business practices in the
marketplace and to provide information to help consumers spot, stop and
avoid them. To file a
complaint or to get free information
on consumer issues, visit
www.ftc.gov or
call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The
FTC enters Internet, telemarketing, identity theft and other fraud-related
complaints into
Consumer Sentinel, a
secure, online database available to hundreds of civil and criminal law
enforcement agencies in the U.S. and abroad.
|
FEDERAL TRADE COMMISSION |
FOR THE CONSUMER |
1-877-FTC-HELP |
www.ftc.gov |
|
December
1996 |