When
Yellow Pages Invoices Are Bogus
That mail invoice bearing the
familiar "walking fingers" logo and the name "Yellow Pages" could be a
camouflaged invitation to lose money.
The Federal Trade Commission
(FTC) and the Yellow Pages Integrated Media Association (Yellow Pages
I.M.A.) caution businesses that unscrupulous promoters are soliciting
advertising for online, "bogus" or nonexistent business directories.
Although these directories appear to be legitimate Yellow Pages
publications, they are not distributed to the public, posted on the
web, or promoted as promised. As a result, the directories - if they
exist at all - offer no benefits to businesses that pay to advertise
in them.
The solicitation to buy directory
ad space or membership may look like an invoice and bear the "walking
fingers" logo and the Yellow Pages name. Neither the name nor the logo
is protected by federal copyright or trademark registration. That's
how fraudulent promoters are able to lead businesses to believe they
are affiliated with local telephone directories distributed in a
particular area.
The U.S. Postal Service requires
solicitations that look like invoices, bills or account statements to
carry the following notice: THIS IS NOT A BILL. THIS IS A
SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED
ABOVE UNLESS YOU ACCEPT THIS OFFER.
Of course, not all solicitations
you receive in the mail look like bills, invoices or account
statements. Your business may receive a check that looks like a refund
or rebate check. Read the front and back carefully. By cashing the
check, you may be agreeing to be billed monthly for something you
don't want or need, such as Internet access or membership in a Web
directory. And more and more, bogus Yellow Pages invoices are being
designed to look exactly like the monthly telephone service bill on
which you normally receive your Yellow Pages charge. Be skeptical when
you receive offers from strangers, and scrutinize any solicitation
attempting to collect on advertising services outside the scope of
what you're used to. Some solicitations could violate the law if they
misrepresent information.
Before you buy directory
advertising space or membership through a mail solicitation or pay an
"invoice," take the following steps:
- Check out the company and its
publication. Call your local Yellow Pages publisher to see if it is
affiliated with the soliciting company.
- Ask for a copy of a previous
directory edition.
- Ask for the online directory's Web
address and call advertisers in the directory to ask if their
listing has been a good buy. If your business is listed in the
Yellow Pages of a legitimate publisher, you likely will be listed in
their online directory at no charge.
- Ask the publisher for written
information about where the directory is distributed, how it is
distributed (does every local telephone customer receive it?), how
often it is published, and distribution or circulation figures.
- Check with your local and state
consumer protection agencies to determine if any complaints have
been filed about the publisher. This isn't a guarantee, but it is a
prudent step.
If you think you've been scammed by a
promoter pitching bogus Yellow Pages or business directories and
memberships, contact your local Postmaster or Postal Inspector. Their
numbers are available in the blue pages of your telephone directory.
Or, write: Chief Postal Inspector, United States Postal Service,
Washington, D.C. 20260-2100. You also can call the Mail Fraud
Complaint Center at 1-800-372-8347. You can reach them online at
www.usps.com/postalinspectors.
In addition, you may direct questions about Yellow Pages publishers
to: Yellow Pages Integrated Media Association, Two Connell Drive,
First Floor, Berkeley Heights, New Jersey 07922, or go to their
website at
www.yellowpagesima.org.
Produced in cooperation
with the U.S. Postal Inspection Service and the Yellow Pages
Integrated Media Association
The FTC works for the consumer to
prevent fraudulent, deceptive and unfair business practices in the
marketplace and to provide information to help consumers spot, stop and
avoid them. To file a
complaint or to get free information
on consumer issues, visit
www.ftc.gov or
call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The
FTC enters Internet, telemarketing, identity theft and other fraud-related
complaints into
Consumer Sentinel, a
secure, online database available to hundreds of civil and criminal law
enforcement agencies in the U.S. and abroad.
|
FEDERAL TRADE COMMISSION |
FOR THE CONSUMER |
1-877-FTC-HELP |
www.ftc.gov |
|
November
2002 |