Ditch the Pitch: Hanging Up on
Telephone Hucksters
It's like clockwork. You sit down to
dinner and the phone rings. You answer it. The caller is trying to
sell you something or tell you that you've won a fabulous prize. If
you're tempted by the offer, get the facts. You may be in for a fraud.
American consumers
lose more than $40 billion a year to telemarketing fraud. It's no
wonder that con artists in foreign countries want in on the action. In
many cases, crooks are sitting across the border - just far enough
away from U.S. laws and jurisdiction to reduce the chances that
American victims will ever recover their money.
Sure, con artists
are still swindling consumers with the tried and true pitches for
bogus sweepstakes and vacation packages. But telephone hucksters also
are playing on consumers' financial vulnerabilities and economic
uncertainty. Here are a few of the newest telemarketing pitches that
just don't ring true.
Credit Card Loss
Protection Offers
"I got a call from a woman who said I need credit card loss protection
insurance. I thought there was a law that limited my liability to $50
for unauthorized charges. She said the law had changed and that now,
people are liable for all unauthorized charges on their account. Is
that true?"
No. Don't buy the
pitch - and don't buy "loss protection" insurance. Telephone scam
artists are lying to get people to buy worthless credit card loss
protection and insurance programs. If you didn't authorize a charge,
don't pay it. Follow your credit card issuer's procedures for
disputing charges you haven't authorized. Your liability for
unauthorized charges remains at $50.
The FTC says
worthless credit card loss protection is a popular offering for
promoters trying to exploit consumer uncertainty. The agency
recommends that you avoid doing business with callers who claim that:
- you're liable for
more than $50 in unauthorized charges on your credit card account;
- you need credit
card loss protection because computer hackers can access your credit
card number and charge thousands of dollars to your account;
a computer bug could make it easy for thieves to place unauthorized
charges on your credit card account; and
- they're from "the
security department" and want to activate the protection feature on
your credit card.
The FTC advises you
not to give out personal information - including your credit card or
bank account numbers - over the phone or online unless you're familiar
with the business that's asking. Scam artists can use your personal
information to commit fraud, such as identity theft - one of the
fastest-growing white-collar crimes in America. That's where someone
uses your personal information, such as your credit card account
number, Social Security number, mother's maiden name, or birth date,
without your knowledge or permission, to commit fraud or theft.
Advance-Fee Loan "Sharks"
"The caller said he could get me a loan, no questions asked, so I
could pay off some bills. I just needed to pay him $250 up front and
he'd do the rest. I gave him my credit card number, but that was the
last I heard from him. Now I'm out the $250, and I still owe my
creditors."
A different breed of
"loan shark" is preying on unwary consumers by taking their money for
the promise of a loan, credit card or other extension of credit.
Advertisements and
promotions for advance-fee loans "guarantee" or suggest that there's a
high likelihood of success that the loan will be granted, regardless
of your credit history. But to take advantage of the offer, you have
to pay a fee first. And that's the catch: You pay the fee, the scam
artist takes off with your money and the loan never materializes.
Legitimate
guaranteed offers of credit don't require payments up front.
Legitimate lenders may require that you pay application, appraisal or
credit report fees, but these fees seldom are required before the
lender is identified and the application completed. In addition, the
fees generally are paid to the lender, not to the broker or person who
arranged the "guaranteed" loan.
Legitimate lenders
may guarantee firm offers of credit to credit-worthy consumers, but
they rarely do it before evaluating a consumer's creditworthiness.
Advertisements for
advance-fee loans generally appear in the classified section of daily
and weekly newspapers and magazines. Often, the ads feature "900"
numbers, which result in charges on your phone bill. Advance-fee loans
also are promoted through direct mail and radio and cable TV spots.
Remember that just because an ad appears in a media outlet that you
recognize - like your local newspaper or radio station - it's no
guarantee that the company behind the ad is legit.
What to do when
you see an ad guaranteeing a loan for an advance fee:
- Don't pay for a
promise. It's illegal for companies doing business by phone to
promise you a loan and ask you to pay for it before they deliver.
- Ignore any ad -
or hang up on any caller - that guarantees a loan in exchange for an
advance fee. Legitimate lenders never "guarantee" or say that you
will receive a loan before you apply, especially if you have bad
credit or no credit record.
- Never give your
credit card or bank account numbers or Social Security number on the
telephone unless you are familiar with the company and know why the
information is necessary.
International Lottery Scams
"Congratulations!
You may receive a certified check for up to $400,000 U.S. CASH! One
Lump sum! Tax free! Your odds to WIN are 1-6."
Hang onto your
wallet. It's a fraud. What's more, it's illegal for U.S. citizens to
enter foreign sweepstakes and lotteries. Even so, scam operators -
often based in Canada - are using the telephone and direct mail to
entice U.S. consumers to buy chances in high-stakes foreign lotteries
from as far away as Australia and Europe.
The FTC says most
promotions for foreign lotteries are likely to be phony. Many scam
operators don't even buy the promised lottery tickets. Others buy some
tickets, but keep the "winnings" for themselves. In addition, lottery
hustlers use victims' bank account numbers to make unauthorized
withdrawals or their credit card numbers to run up additional charges.
If you're
thinking about responding to a foreign lottery, don't do it. Here's
why.
It's illegal to play
a foreign lottery - through the mail or on the telephone or Internet.
By buying just one foreign lottery ticket, you've opened the door to
many more bogus offers for lottery or investment "opportunities." Your
name will be added to "sucker lists" that fraudulent telemarketers buy
and sell.
Don't share your
credit card and bank account numbers. Scam artists often ask for them
during an unsolicited sales pitch, and then use them to commit other
frauds against you.
Ignore all mail and phone solicitations for foreign lottery
promotions. If you get what looks like lottery material from a foreign
country, turn it over to your local postmaster.
Putting Cold Calls on Ice
So just how did they get your number? Fraudulent telemarketers may get
your phone number from a telephone directory, mailing list or "sucker"
list. Sucker lists include names, addresses, phone numbers - even how
much money you may have spent on telemarketing scams in the past.
Unscrupulous promoters buy and sell sucker lists on the theory that
consumers who have been deceived once are easy prey for additional
scams.
The FTC's
Telemarketing Sales Rule helps protect you from abusive and deceptive
telephone sales practices. The Rule restricts calling times to the
hours between 8 a.m. and 9 p.m., and puts other limits on
telemarketers, too. For example:
- Telemarketers
must tell you it's a sales call, the name of the seller and what
they're selling before they make their pitch.
- It's illegal for
telemarketers to lie about their goods or services; earnings
potential, profitability, risk, or liquidity of an investment; or
the nature of a prize in a prize-promotion scheme.
- Before you pay,
telemarketers must tell you the total cost of the goods they're
selling; any restrictions on getting or using them; and if a sale is
final or non-refundable. In a prize promotion, they must tell you
the odds of winning, that no purchase or payment is necessary to
win, and any restrictions or conditions of receiving the prize.
- It's illegal for
a telemarketer to withdraw money from your checking account without
your express, verifiable authorization.
- Telemarketers
cannot lie to get you to pay, no matter what method of payment you
use.
- You do not have
to pay for credit repair, recovery room, or credit services until
these services have been delivered.
- It's illegal for
a telemarketer to call you if you have asked not to be called.
You may not be able
to put a freeze on cold calls, but you can learn how to spot those
that spell f-r-a-u-d. Here's how:
- Say no to
high-pressure sales tactics. Legitimate businesses respect the fact
that you're not interested.
- Tell callers if
you don't want to hear from them again. If they call back, they're
breaking the law. You can feel comfortable hanging up.
- Take your time
when you're presented with a sales "opportunity." Ask for written
information about the product, service, investment opportunity, or
charity that's being pitched. Don't talk with a salesperson if it's
not convenient for you. A reputable salesperson should be willing to
call you back at a time you choose.
- Talk to a friend,
relative or financial advisor before you respond to a cold call. Any
investment you make may have serious financial consequences for you
- and the people you care about.
- Hang up if you're
asked to pay for a prize. Free is free.
- Don't send money
- cash, check or money order - by courier, overnight delivery, or
wire to anyone who insists on immediate payment.
- Keep information
about your bank accounts and credit cards to yourself - unless you
know who you're dealing with.
- Hang up if a
telemarketer calls before 8 a.m. or after 9 p.m. That's a tip-off to
a rip-off.
- Check out the
company with your state and local consumer protection office before
you buy any product or service, or donate money.
- If you suspect a
scam, call your state Attorney General.
The FTC works for the consumer to
prevent fraudulent, deceptive and unfair business practices in the
marketplace and to provide information to help consumers spot, stop and
avoid them. To file a
complaint or to get free information
on consumer issues, visit
www.ftc.gov or
call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The
FTC enters Internet, telemarketing, identity theft and other fraud-related
complaints into
Consumer Sentinel, a
secure, online database available to hundreds of civil and criminal law
enforcement agencies in the U.S. and abroad.
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FEDERAL TRADE COMMISSION |
FOR THE CONSUMER |
1-877-FTC-HELP |
www.ftc.gov |
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October 2001
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