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BUSINESS REFERENCE MODEL (BRM) VERSION 2.0

Support Delivery of Services

Support Delivery of Services provides the critical policy, programmatic and managerial Foundation to support federal government operations.

 
 
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Note: BRM Version 2.0 distinguishes between "Agency-Specific" and "Cross-Agency" operations in both the Support Delivery of Services and Management of Government Resources business areas.  The only difference between the Support Delivery of Services business areas lies in the General Government (Cross-Agency) line of business. Therefore, all lines of business have been combined within the Support Delivery of Services business area. When agencies are mapping to the BRM, they will be given the opportunity to clarify if they perform the Lines of Business in these areas for themselves (Agency-Specific) or as a service for other agencies (Cross-Agency).

 
 
Support Delivery of Services
 
arrowControls and Oversight
Controls and Oversight ensures that the operations and programs of the Federal government and its external business partners comply with applicable laws and regulations and prevent waste, fraud, and abuse.

arrowGeneral Government (Cross-Agency)
General Government involves the general overhead costs of the Federal Government, including legislative and executive activities; provision of central fiscal, personnel, and property activities; and the provision of services that cannot reasonably be classified in any other Line of Business. As a normal rule, all activities reasonably or closely associated with other Lines of Business or Sub-Functions shall be included in those Lines of Business or Sub-Functions rather than listed as a part of general government. This Line of Business is reserved for central government management operations; agency specific management activities would not be included here.

arrowInternal Risk Management and Mitigation
Internal Risk Management and Mitigation involves all activities relating to the processes of analyzing exposure to risk and determining appropriate counter-measures.

arrowLegislative Relations
Legislative Relations involves activities aimed at the development, tracking, and amendment of public laws through the legislative branch of the Federal Government.

     
arrowPlanning and Resource Allocation
Planning and Resource Allocation involves the activities of determining strategic direction, identifying and establishing programs and processes, and allocating resources (capital and labor) among those programs and processes.

arrowPublic Affairs
Public Affairs involves the exchange of information and communication between the Federal Government, citizens and stakeholders in direct support of citizen services, public policy, and/or national interest.

arrowRegulatory Development
Regulatory Development involves activities associated developing regulations, policies, and guidance to implement laws.

arrowRevenue Collection
Revenue Collection includes the collection of Government income from all sources. Note: Tax collection is accounted for in Tax Collection Sub-Function in the General Government Line of Business.

 
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