Technology Helps Disabled Intelligence Officer Excel
By Samantha L. Quigley
American Forces Press Service
WASHINGTON, Oct. 21, 2004 – A visually impaired Defense Intelligence Agency
employee continues to excel at her work, thanks to technology and the
government's willingness to provide "reasonable accommodations."
Intelligence officer Paula L. Briscoe has been on the job with the Defense
Department for four years. Before that, she spent two years with the
directorate of reserve affairs in the Army Surgeon General's Office.
Since she began working with the Defense Intelligence Agency in 2000, she has
had many awards bestowed upon her for outstanding work. It is, however, the
folks in DIA's diversity management division who helped her to get where she is
today, she said.
"It's a little bit unfair that I'm the one that's given an award when, in fact,
it's their hard work that's made it possible for me to do my job," she said.
It's the diversity management division that has helped make the "reasonable
accommodations" that Briscoe needs to succeed at her job, she said. Some were
as simple as providing a desk area large enough for her guide dog, Jenny, to
stretch out during the day.
On the more technological side, she uses a closed circuit TV that projects a
magnified document onto a larger screen. She uses this device for writing and
reading print documents. She also has a scanner hooked up to her computer that
uses optical character recognition software. This is beneficial, she said, in
case a document can't be obtained electronically. If that is the case, the
document is fed through the scanner and optical character reader software turns
the information into a text document that the screen reader, another special
device, then reads to her in a human-sounding voice.
But the technology she uses the most, she said is a software package called
ZoomText. It can be manipulated to magnify an entire page, a section of the
page or will even magnify whatever she rolls her mouse over. It also
incorporates a text-to-speech function, which will read anything that appears
electronically, she said.
"I love gadgets. But more importantly, gadgets open up a whole world that was
really very closed to me growing up," Briscoe said. "I wouldn't be able to do
the job that I do without the technology. I would need at least one full-time
assistant, possibly two, just to read through the information that I'm able to
read through using the computer technology today."
Technologies aren't all that's important in helping her to do her job, though.
She said DoD's computer and technology accommodations were fairly well
established, but that challenges can come in people's perception and
understanding.
"What you really have to overcome when you go to any new job is people's
understanding of what you are and are not capable of doing," she said.
That doesn't seem to be a problem for Briscoe and Jenny. She said that
everywhere she goes, people try to do little things that make her life easier.
"I think everybody sees me as one of their colleagues and goes a little extra
distance to look after me and to make sure that if they want to leave me a note
or message, they send it in a larger font or write it bigger."
She added that no one should assume anything of a colleague with a physical
disability. Most people, she said, are very willing to explain anything they
can, as long as you approach them with respect.
Briscoe has been visually impaired since birth. She was a premature baby and
the time spent in an incubator caused scarring to her retinas. She hasn't let
her impairment slow her down, though. She has been a licensed scuba diver for
20 years and has just enough sight to really enjoy it, she said.
She earned her bachelor's degree in political science form Frostburg State
University in 1989 and her doctorate from the University of St. Andrews' School
of International Relations and Economics in Scotland, where she also worked for
a time as a chef in a three-star restaurant.
As an intelligence officer with the DoD, she was selected for the J2 Iraq
Intelligence Task Force Middle East Working Group in direct support of
Operation Iraqi Freedom. In 2002, she received a special achievement award for
sustained superior performance, the joint meritorious award and the director's
annual agency team award in recognition of outstanding contributions to the
Noble Eagle/Enduring Freedom/Global War on Terrorism Intelligence Task Force.
In 2003, Briscoe was given a certificate of commendation for service on a
regional working group supporting Operation Iraqi Freedom.
In December 2003, she was recognized, along with 16 other DoD employees, as an
outstanding employee with disabilities during the 23rd annual DoD Disability
Awards Ceremony and the 16th Annual Disability Forum.
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