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March 23, 2004
OPM Associate Director Discusses the Promise
of E-Gov at Program Devoted to Technology and Service Providers
Addresses
annual conference in Washington
Washington, DC
– Speaking of behalf of U.S. Office of Personnel
Management Director Kay Coles James at the Federal Offices
Systems Expo (FOSE), OPM Associate Director of Management
and Chief Financial Officer Clarence Crawford lauded the many
efforts of those involved in creating a technologically advanced
federal workplace. Crawford also specifically thanked the
more than 400 attendees for their continuing efforts to establish
an up-to-date Human Resources management system.
“At OPM, we are asking the information
technology experts to help us manage people efficiently, securely
and seamlessly,” said Crawford. “For Director
James, having the right people in the right place in a post
9-11 American federal work force is more important than ever.
The federal government needs technology today that will solve
tomorrow’s problems. We have that technology and are
using it right now to make government more efficient and less
expensive.”
In addition to the importance being placed on the use of technology
in federal HR offices, Crawford also stressed the need to
use advanced technology to manage the necessary changes the
President is calling for. “President Bush's Management
Agenda calls for an E-Government that is equal to the technological
advances in the private sector. Our E-Gov initiatives enable
the government to execute the most essential Human Resource
business strategies. These initiatives consist of a number
of components that, together, provide a powerful framework
for departments of the federal government to consolidate information
into a single, trusted framework for execution.”
OPM E-Gov initiatives have begun to change
the face of government through the use of information technology.
For example, its project initiatives range from the consolidation
and migration of payroll systems, to the development of a
federal recruitment and job posting web site. That web site,
www.USAJOBS.opm.gov,
has received national recognition for outstanding service
to its customers.
With over 45 million visits logged and 419,903 new resumes
created by job seekers since its launch in August of 2003,
the government web site rated higher than commercial sites
on the University of Michigan’s recent American Consumer
Satisfaction Index (ACSI) study, a quarterly customer satisfaction
survey that rates 44 e-government sites in four categories.
The popular USAJOBS web site scored 73 out of 100 on the ACSI
study for the first quarter of Fiscal Year 2004 which ended
February 5, 2004, five points higher than its score in the
final quarter of FY 2003.
In closing, Crawford said: “Often,
Director James has said that there is no going back to the
typewriter – and there is no going back to September
10th. America in the 21st Century has changed forever. We
are more vigilant, knowing now that freedom's enemies would
take advantage of our open society. We are more efficient,
realizing now that science is demanding that we keep up with
the advancements in technology that make our time so fascinating.
The Office of Personnel Management is proud to be setting
the technological standards of Human Resource operations for
today and tomorrow. Our government needs it, our citizens
expect it, and America deserves it.”
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