March 19, 2004
OPM USAJOBS® Web Site Scores Comparable
with Commercial Sites on National Customer Satisfaction Survey
OPM
USAJOBS site goes the extra mile to satisfy customers and
comparable to commercial web site counterparts, according
to University of Michigan Quarterly American Customer Satisfaction
Index (ACSI) study.
Washington, DC
– The U.S. Office of Personnel Management
(OPM) USAJOBS web site continues to gain national recognition
for outstanding service to its customers. With over 45 million
visits logged and 419,903 new resumes created by job seekers
since its launch in August of 2003, the government web site
rated higher than commercial sites on the University of Michigan’s
recent American Consumer Satisfaction Index (ACSI) study,
a quarterly customer satisfaction survey that rates 44 E-Government
sites in four categories. The popular USAJOBS web site scored
73 out of 100 on the ACSI study for the first quarter of Fiscal
Year 2004 which ended February 5, 2004, five points higher
than its score in the final quarter of FY 2003.
“This is a great victory for USAJOBS
and the Federal job seeker,” OPM Director Kay Coles
James said. “We are removing obstacles and barriers
between the applicant and Federal opportunities by streamlining
and fixing the hiring process. We are honored that our success
in creating a user-friendly web site has received accolades
from a reputable survey like the ACSI.”
The USAJOBS web site continues to show significant improvement
since its impressive score of 73 out of 100 during the first
quarter of Fiscal Year 2004, with an average score of 75 on
the index. The web site is competitive with commercial sites
of comparable scope and size.
“To improve a full five points in
just three months is impressive,” said Larry Freed,
CEO of Web-site satisfaction consulting firm ForeSee Results,
one of the study’s partners, “Their (OPM’s)
score now is comparable to similar private-sector sites we
have analyzed. The OPM staff has clearly taken their site
visitors’ information to heart and made great strides
forward in a very short period of time.”
In addition to the improved graphics, search pages, and site
maps, USAJOBS program managers continually go the extra mile
to further guarantee user satisfaction, according to OPM Director
Kay Coles James.
The USAJOBS web site (www.USAJOBS.opm.gov)
is one of many initiatives developed to attract the best and
brightest to the Federal work force. Part of President Bush's
Management Agenda E-Government initiative - Recruitment One-Stop
- USAJOBS consolidates Federal job listings in one place,
allowing users to spend more time applying for jobs rather
than just trying to locate them.
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