CORE (Conflict Resolution)

The CORE program is a FRESH START in the Department of the Interior for all employees to address workplace conflicts. The CORE program is for everyone--all levels of employees and managers, union representatives and unit members whose union elects to participate. CORE provides an informal environment for confidential problem solving.

CORE provides: Alternative Dispute Resolution for workplace conflicts; Informal Mediation Neutral, Third-Party Assistance Confidentiality Referral to other appropriate programs CORE is not about: A formal grievance process. Forced solutions. What are advantages of CORE problem resolution? No time delays of a formal process--15 calendar days, from contact with a CORE Specialist through the intervention process. No retaliation or exposure. No punishment. No loss of control. An employee may withdraw from the process at any time. Fair solutions - fair because all parties work the issues together to find an equitable solution. If agreement can't be reached, referral to the appropriate office is provided.

Contact a CORE Specialist To contact a CORE Specialist in your bureau or office, click on one of the following: Frequently Asked Questions Documents: 370 DM 770, Alternate Dispute Resolution OPM's Resource Guide on Alternate Dispute Resolution  Endorsement of the CORE (Conflict Resolution) Program by the Departmental Labor-Management Partnership Council

Office of Hearing and Appeal's Alternate Disputer Resolution Web Site E-mail: CORE@ios.doi.gov U.S. Department of the Interior 1849 C Street NW - MS 5221 Washington, DC 20440 Phone: (202) 219-0813