Best Practices - What is a Best Practice? Best Practices are adopted business methods that have worked well elsewhere in the industry and produce successful results.

How does an agency identify best practices? - Focus on proven sources of best practices; promote “learning edge” technologies.

Ways to identify Best Practices in Mail Centers

• Training and/or Awards Program
• Information Exchange Forums
• Past Experiences/Lessons Learned
• Cost-Effective Measures
• Subject Matter Experts
• Information Technology Advancements
• Proactive Steps

Best Practices in mail center management are adopted policies that have been proven to promote efficiency and cost-effective methods, to provide a framework of outstanding customer service, and reducing overall postage costs in federal agencies.

Best Practices in mail center management are applied methods that provide incentives for federal mail managers to improve the efficiency and cost effectiveness of federal mail management. These adopted practices also improve the accountability for postage costs.