This resource guide has been created for the purpose of aiding mail managers throughout the federal government in understanding and implementing the wide range of mail management concepts. The comprehensive guide is the result of extensive research and thorough analysis conducted by the Mail Management Policy Division of GSA.

The information presented has been derived from the most professional, current, and credible sources of mail management. Mail center officials have continually stated that vital information is needed to allow them to pursue effective mail management strategies in a productive, positive manner. Having the knowledge to take the appropriate steps when there is a problem, or identifying available training for staff, ultimately helps ensure that mail is delivered and processed efficiently.

GSA strives for constant customer satisfaction and feedback is always greatly appreciated.