TOPS provides automated support of the FTS local telecommunications process by providing integrated on-line ordering and consolidated billing via the internet. It improves agency-wide telecommunications inventory management as well as reducing costs for client agencies.

TOPS Organizational Benefits

• Eliminates unnecessary paperwork and workload
• Provides better and more timely information to agency telecommunications financial and operational staffs
• Provides management control over agency telecommunications assets and expenditures
• Allows agencies to be more responsive to internal agency clients
• Increases processing speed and accuracy
• Reduces telecommunications costs

TOPS Customer Benefits

• Consolidated information with products and services from all telecommunications service providers
  • RBOC
  • CLECs
  • Long Distance Providers
• Faster work order processing time
• Ability to query for current data or current status of outstanding work orders
• Ability to view reports and summary data via the Internet

TOPS Ordering Benefits (Webpage requires password)

• Manage your telecommunications service inventory
• Review current telecommunications service inventory
• Order new lines, features, directory listings, or special services
• Disconnect, change or move lines or features
• Move lines from one location to another
• Change line feature information such as call forwarding
• Review, release, cancel or delete existing work orders
• Check on the progress of existing work orders
• Obtain cost information for work orders prior to order release to the vender

TOPS Billing Benefits (Webpage requires password)

• Provides detailed and summary telecommunications billing via the internet
• Provides electronic bill payment via the Department of  the Treasury OPAC System
• Provides invoice reconciliation of your telecommunications inventory
• Internet site provides:
  • Customer summary bill
  • Full Profile of account
  • Non-FTS2000/2001 toll usage and message unit costs
  • Order summaries