GSA developed the Workplace 20.20 program to address issues of economic pressures, demographic shifts, and technological opportunities as well as their consequences on workers’ performance, resource constraints, and human capital challenges.  Although the focus of this program is the federal sector, the concepts, methods, and processes developed for Workplace 20.20 are relevant for all businesses, private and public.

What’s different about Workplace 20.20?

The program differs from other workplace making efforts in several ways.  First and foremost is the desire to deliver workplaces that facilitate organizational goals and business strategy.  This requires understanding current internal and external drivers for change, existing and desired ways of working, and the cultural and organizational factors that can inhibit and facilitate change.  These issues are analyzed in depth during the discovery and programming process prior to the development of workplace concepts and solutions.