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About GSA
Organization GSA Organization Overview

Today, GSA’s mission is to "help federal agencies better serve the public by offering, at best value, superior workplaces, expert solutions, acquisition services and management policies."

The GSA organization consists of the Federal Supply Service, the Federal Technology Service, the Public Buildings Service, the Office of Governmentwide Policy, and various Staff Offices, including the Office of Small Business Utilization, the Office of Citizen Services and Communications, and the Office of Civil Rights. 

Eleven Regional Offices extend GSA’s outreach to federal customers nationwide. GSA Regional Offices are located in Boston, New York, Philadelphia, Atlanta, Chicago, Kansas City, Fort Worth, Denver, San Francisco, Auburn (Washington), and Washington, DC.

GSA’s approximately 13,000 employees provide valuable services to support other federal agencies and, in some cases, the general public.  GSA support can include office space, equipment, supplies, telecommunications, and information technology.  GSA also plays a key role in developing and implementing policies that affect many government agencies.

The Federal Supply Service (FSS) serves the federal community offering business, administrative, and mission solutions, and provides a source for virtually every commercial product or service an agency might need. With a business volume topping $25 billion, FSS offers more services than any commercial enterprise in the world. FSS also brings hundreds of thousands of federal customers together with more than 9,000 contractors.

The Federal Technology Service (FTS) provides Information Technology solutions that deliver the best value and innovation to GSA federal customers worldwide. With expertise in areas such as human resources, procurement, enterprise architecture, and information management, FTS provides a total package, including procurement, project, and financial management support.

The Public Buildings Service (PBS) has a total inventory of 330 million square feet of workspace for a million federal employees in 2,000 American communities. PBS preserves and maintains more than 400 historic properties, leases space to GSA’s federal customer agencies, and administers an internationally recognized Design and Construction Excellence program. This program allows GSA to hire top private-sector architects, construction managers, and engineers to design and build award-winning courthouses, border stations, federal office buildings, laboratories, and data processing centers. The inventory includes monumental facilities such as the Ronald Reagan Building and International Trade Center. GSA has also embarked upon the most ambitious courthouse construction program since the 1930's, building or renovating court facilities in 160 locations.

The Office of  Governmentwide Policy (OGP) consolidates all of GSA's governmentwide policy-making activities within one central office.  These include the federal government's strategies to acquire $200 billion a year in goods and services, the $8 billion a year spent on government travel, and the tens of billions of dollars spent each year on internal administrative management systems. OGP works with other agencies to re-engineer the traditional policy development model to emphasize collaborative development.

The new Office of Citizen Services and Communications (OCSC) is the nation’s front door to information and services American citizens want from their government. The office consolidates all of GSA’s citizen-centered activities into a single organization, providing access to information in whatever medium citizens prefer – the Internet, email, telephone, fax, or print. OCSC manages FirstGov.gov, the U.S. government’s official, award-winning Web portal, and USA Services, which provides federal agencies with the tools to more easily respond to citizen requests for services and information.

GSA makes it possible for other federal agencies to save billions of tax dollars in their travel, rent and building maintenance, on everything they use from furniture to technology, and long-distance and local telecommunications costs.

GSA acts as a catalyst for nearly $66 billion in federal spending --more than one-fourth of the government's total procurement dollars. The agency also influences the management of federal assets valued at nearly $500 billion. These assets include more than 8,300 government-owned or leased buildings, an interagency fleet of 170,000 vehicles, technology programs and products ranging from laptop computers to systems that cost over $100 million, and an expert workforce of just over 13,000 associates.

Although GSA's budget leverages billions of dollars in the marketplace, it is a little-known fact that only one percent of the agency's total budget is provided through direct congressional appropriations. Therefore, the majority of GSA's operating costs must be recovered through the products and services it provides.

In the 21st Century, GSA will focus increasingly on adding value through new, efficient, and effective ways for federal employees to do their work. GSA is committed to building on a strong record of accomplishment and using its strengths and expertise to help create a citizen-centric, results-oriented government that is even more productive and responsible to all Americans.  

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Last Modified 5/17/2004