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COLORADO
MODEL OFFICE PROJECT

A COLLECTION OF REPORTS

Center for Policy Research
1720 Emerson Street
Denver, Colorado 80218

Prepared under a grant from the Federal Office of Child Support Enforcement (Grant No. 90-FF-0027) to the Colorado Department of Human Services for the Model Office Project.

CONTENTS

INTRODUCTION

Colorado Model Office Project At A Glance

Summary of Interventions and Findings

AUTOMATION

Evaluation of Colorado's Credit Bureau Reporting Initiative

Evaluation of Colorado's Driver's License Suspension Initiative

Workers' Compensation Attachment

Evaluation of Colorado's Unemployment Compensation Benefits Attachment Initiative

Evaluation of Computer-Based Training

LOCATION

Evaluation of Locate Enhancements on the Automated Child Support Enforcement System

Assessment of Privatized Location in Mesa and Archuleta Counties

State Enforcement Unit Location Intervention

Evaluation of the Generation of Automated Status Letters

Evaluation of Colorado's Direct Wage Withholding Initiative

Assessment of An In-House Service Program, Denver County Division of Child Support Enforcement

INTERVIEWING TECHNIQUES

Innovative Interviewing Techniques

The Non-Cooperation Sanction

Child Support Policies and Domestic Violence: A Preliminary Look at Client Experiences with Good Cause Exemptions to Child Support Cooperation Requirements

Child Support and Domestic Violence: The Victims Speak Out

CUSTOMER SERVICE

Preliminary Assessment of the Privatized Customer Service Unit for the Denver County Division of Child Support Enforcement

Ongoing Assessment of the Privatized Customer Service Unit for the Denver County Division of Child Support Enforcement

Assessment of an In-House Customer Service Program in Mesa County and Archuleta County Divisions of Child Support Enforcement

COMMUNITY LINKAGES

Brochure on Child Support for Employers

Preliminary Report on Debt and Retroactive Support Intervention