Via the World Wide Web and telephone, the second session of a Web-assisted audio teleconference series occurred on September 30, 2002. The User Liaison Program (ULP) of the Agency for Healthcare Research and Quality (AHRQ) developed and sponsored the program.
This is the text version of the slide presentation.
Image of Scott Williams, M.D., M.P.H., Deputy Director, Utah Department of Health, Salt Lake City Utah.
The State's Role in Context
Local political and partnership climate.
The Potential Roles of States
Liabilities of the State's Role
Utah's Approach
Utah's Collaboration Factors
Public information strategies include:
Get out in front of issue & stay on message:
"Medical errors occur in hospitals, nursing homes, outpatient clinics, and at home."
"More reported events is good."
"Serious errors sometimes happen but we have mechanisms in place to review them, determine the cause, and prevent them from recurring."
"Patients and families are important."
AHRQ's Patient Safety Corps
Utah's "wish list"
Lessons learned
Current as of March 2003
Internet Citation:
Text Version of Presentation by Scott Williams. Can You Minimize Health Care Costs by Improving Patient Safety? Session 2: How Can States and Institutions Work To Create a Culture of Safety?. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/ulp/costsafetele/sess2/williamstxt.htm
Return to Teleconference Sessions
State & Local Policymakers
AHRQ Home Page
Department of Health and Human Services