The Maintenance Control Center (MCC) maintains complete computerized vehicle history records on GSA Fleet vehicles. For authorization of unscheduled repairs or service over $100 or for any tire, glass, and battery replacement regardless of cost, please call the MCC at (888) 622-6344. For after-hour emergencies, call (800) 621-3588.

Notification of emergency repairs should be made to the MCC the next workday. More information on repairs is included in "A Guide to your GSA Fleet Vehicle" provided at initial assignment.

When it is time for preventive maintenance, customers are sent a Motor Vehicle Service Authorization to advise them of the nature of the maintenance required, and the date by which it is necessary. This document serves as an authorization for the vendor to provide the services, up to $100. The MCC must be contacted for any purchases over $100. The mission is "to provide all GSA Fleet callers with timely, courteous contact, furnishing prompt information and guidance concerning maintenance and repair services."