Why have so many agencies chosen USA Services to enhance their customer service?

Solutions for Citizens and Agencies

USA Services has signed partnership agreements with more than 20 federal agencies and E-Government initiatives to work together to provide quality customer service for citizens. The partners agree to work toward a seamless citizen information network that is accessible and secure and provides consistent, timely, and professional responses to constituents.

USA Services Partner Agencies and Initiatives
  - Agency for International Development 
  - Business Gateway 
  - Department of Agriculture
  - Department of Commerce
  - Department of Defense
  - Department of Energy 
  - Department of Health and Human Services
  - Department of Homeland Security - SAFECOM
  - Department of Housing and Urban Development 
  - Department of the Interior, Fish and Wildlife Service
  - Department of Justice 
  - Department of Labor
  - Department of State, Bureau of Consular Affairs
  - Department of Transportation
  - Department of the Treasury
  - Department of Veteran Affairs 
  - Environmental Protection Agency 
  - General Services Administration   
  - GovBenefits.gov   
  - Grants.gov 
  - National Archives and Records Administration 
  - National Science Foundation
  - Recreation One Stop 
  - Small Business Administration
  - Social Security Administration

Looking to the Future

Partners will work with USA Services to:

• Develop and maintain a current database of answers to Frequently Asked Questions;
• Establish a protocol for responding to inquiries that cannot be answered with a preformatted response; and
• Forward misdirected e-mails and telephone calls to USA Services for response or referral to the appropriate agency.

USA Services will serve as a forum for partner agencies to collaborate with other agencies in developing complete, coherent, and consistent responses that require coordination across agencies. USA Services will also serve as a forum for agencies to develop governmentwide standards for customer service response times and quality.

For information about partnering with USA Services, contact Stuart Willoughby.