The Division of Employee Services (DOES) has the responsibility for overseeing the food/concession services components at the NIH. Within the NIH food/concessions services arena, there are numerous vendors who handle different aspects of the food/concessions services.

The DOES responsibilities with both of these areas include:

• Management, monitoring and administration of all contracts and use agreements with the NIH food vendors to ensure quality service to the NIH.
• Administering customer point of sale and needs assessment surveys to gather data for improvements and to meet contact performance standards.
• Interacting with NIH employees, visitors and patients concerning issues regarding the services provided by the food services vendors.
• Ensuring through a partnership with the Division of Safety sanitarians that the dining centers and concession stands meet health codes.