Site Search:
advanced



•	FDLP Desktop Main Page
•	About the FDLP
•	Depository Management
•	Electronic Collection
•	Locator Tools & Services
•	Processing Tools
•	Publications
•	Q & A



•	Desktop Site Index
•	Calendar
•	Library Directory
•	Search the Desktop
•	Contacts

askLPS Replaced By Knowledge Base System

Go to: http://www.gpoaccess.gov/help/index.html

As part of our ongoing efforts to provide users with the highest quality service, the U.S. Government Printing Office (GPO) is pleased to announce the launch of a new customer service tool, which can be found on our help page at http://www.gpoaccess.gov/help. This tool consists of a knowledge base that has been populated with answers to frequently asked questions related to the following services: GPO Access, the U.S. Government Online Bookstore, and the Federal Depository Library Program. As GPO continues its reorganization efforts, more services may be added.

Users can search or browse the knowledge base as a whole or by category/subcategory. Questions that cannot be answered by the knowledge base can be sent to GPO using the "Ask a Question" tab, and questions will be routed to the appropriate subject specialists within GPO. The knowledge base is constantly being updated and expanded based on user inquiries. Phone assistance is available from Monday through Friday, 7 a.m. to 9 p.m. eastern standard time at 888-293-6498 (toll-free) and 202-512-1530 (DC Metro area).

As part of this effort, any messages sent to askLPS@gpo.gov or gpoaccess@gpo.gov as of October 1st are now redirected through our new "Ask A Question" service. Any askLPS email messages sent in prior to the launch of this new service are still being processed. WEBTech Notes is still available at http://www.access.gpo.gov/su_docs/fdlp/tools/webtech.html , and lostdocs submissions may still be made via http://www.access.gpo.gov/su_docs/fdlp/tools/lostdocs.html . The askLPS Web form at http://www.access.gpo.gov/su_docs/fdlp/tools/asklpsin.html is being redirected to the new service. Contact information for Library Programs Service is available at http://www.access.gpo.gov/su_docs/fdlp/tools/contacts.html . We hope you find this new tool valuable and, as always, we value your comments and suggestions. Thank you for your continued support of the Federal Depository Library Program!

Go to: http://www.gpoaccess.gov/help/index.html