The Office of National Customer Service Management is responsible for strengthening PBS's relationship with its customers - moving beyond a service provider to a strategic partner for work place services. The office coordinates the national customer interface activities by developing and implementing an overall PBS customer relationship management strategy and a national PBS marketing strategy.

The office develops, manages, and coordinates all aspects of customer requirements support within PBS including the CRM system. This responsibility includes the processes, protocols, standards, performance criteria, resource allocation, and demand planning for requirements development, solutions development and solution implementation.

This Office includes the following Divisions:

• National Accounts Division
• Requirements Development Division
• Solutions Development Division
• Solutions Implementation Division