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|For years, consumers have written to
Pueblo, Colorado 81009 for timely, practical information they trust.
Now you can get this great information in the format that best suits
your needs -- in print, over the phone or on the web. The Federal
Citizen Information Center provides the answer to questions about
the Federal government and everyday consumer issues whether citizens
write, call or log on.
Learn more about Pueblo, Colorado "A City of Excellence".
What is the Federal
Citizen Information Center?
Since 1970, the Federal Citizen Information
Center (FCIC) has been a trusted one-stop shop for answers to questions
about consumer problems and government services. Consumers can get
the information they need through printed publications, by calling
1 (800) FED INFO, and through information posted on FCIC's
family of websites including:
Can't find what you're looking
for? Just e-mail us!
1 (800) FED-INFO
FCIC manages a toll-free
National Contact Center with specially trained staff to answer questions
in English and Spanish about all aspects of the Federal government.
The public can access the call center by calling toll-free 1 (800) FED INFO
(1 (800) 333-4636) between 8 a.m. to 8 p.m.
ET, or by searching an online database at www.info.gov.
is the U.S. Government's Official Web Portal to government information, services
and transactions. This site pulls together more than 26 million
federal web pages in addition to 16 million state and local government
pages. Here, citizens can easily get easy-to-understand information
and services from the government 24 hours a day, seven days a week.
The public can use FirstGov.gov's
Citizen's Gateway to access information on such topics as Social
Security, filing taxes, government shopping and more. The
Business Gateway links to information on business opportunities
and business laws and regulations. The
Government Gateway connects visitors to important resources for
federal, state, local and tribal governments.
FCIC's FirstGov factsheet for more details.
consumers can read, print out, or save the current Consumer
Information Catalog and the full text of all the publications
listed in it. Consumers can access additional information on a wide
range of subjects by clicking on different topic headings. Hundreds
of publications, the latest
product recalls and scams,
updates of consumer news
from various Federal agencies, and a calendar
of consumer-related events are also available.
The web site has easy-to-follow links to the
most useful Federal web sites; state, local and county consumer
agencies; FCIC corporate publishing partners; consumer organizations;
and corporations and trade associations with ongoing consumer programs.
The most popular FCIC web feature is the
Consumer Action Handbook. The public can also sign up for
FCIC E-newsletter from Pueblo. The e-newsletter delivers
updates on the newest publications and information available from
FCIC straight to consumers' e-mail boxes.
is the official interagency children's portal to the U.S. Government.
The site features more than 400 kid-friendly links in one easy-to-find
place. Links are organized by topic area and by whether they are
a government agency, school, private or commercial organization.
The links are safe and age-appropriate. Kids can learn about everything
from fighting crime and exploring the world to music and space.
"Homework" section links them directly to the best reference and
homework-help sites on the web.
Consumer Action Handbook
Published continuously since 1979, the
Consumer Action Handbook is one of the most informative
and popular consumer documents ever issued by the government. This
168-page guide is designed to help citizens find the best and most
direct source for assistance with their consumer problems and questions.
The Handbook offers tips on topics such as buying
and leasing cars, protecting your privacy and yourself from fraud,
and shopping from home. It also includes a
sample complaint form that you can use as a guide for your
own letter, fax or e-mail. The Handbook offers thousands
of names, addresses, phone numbers and email addresses for
Better Business Bureaus,
corporate consumer contacts and
state, county and city government consumer protection offices.
You can access the web edition of the Handbook
instantly at www.consumeraction.gov
and use the links provided to register your complaint directly.
The Government Printing Office facility in Pueblo,
Colorado is the home of the Consumer Information Catalog,
published four times a year with descriptive listings of about 200
free or low-cost Federal publications. Topics include health, federal
benefits, money management, housing, childcare, employment, small
business, education, food and nutrition, cars, travel, consumer
protection and more. The Catalog is available through schools,
libraries, consumer groups, Federal offices with large numbers of
visitors, congressional offices and in response to individual requests.
If you would like a free copy of the Consumer
Information Catalog, write to Catalog, Pueblo, Colorado 81009,
or call 1-888-8PUEBLO (that's 1-888-878-3256). You can also
order a Catalog online at FCIC's web site: www.pueblo.gsa.gov.
Groups and individuals who wish to receive free copies of the
Consumer Information Catalog each quarter may enter their name
and address to the FCIC
Resources In Spanish
FCIC also publishes the
Lista de publicaciones federales en español para el consumidor,
which gives ordering information for nearly 200 free federal publications
available in Spanish. For a free copy, write to Lista, Pueblo,
Colorado 81009, or call 1-888-8PUEBLO (that's 1-888-878-3256).
Citizens can also access FCIC's Spanish Resources
web page at www.pueblo.gsa.gov/spanish.
This page links the public to nearly 200 federal Spanish-language
Answering citizens' questions about the federal
government and about everyday consumer issues is what the Federal
Citizen Information Center is all about. FCIC watches emerging consumer
issues and topics, and regularly reviews new information coming
from federal agencies and consumer organizations. Whether it's new
information to be posted on the FCIC web site or publications to
be listed in the Consumer Information Catalog, criteria include
timeliness, clarity, cost, and practical relevance to consumers'
When new issues need to be addressed, or earlier
information updated, FCIC works with the appropriate federal agency
to develop and provide new publications and to make sure that web
articles and links are up-to-date. Publication suggestions from
consumers are also welcomed and appreciated.
See the FCIC fact sheet
Services for Agencies for more details.
Although a majority of publications listed in
the Consumer Information Catalog are developed by Federal agencies
alone, some are produced jointly by government and private industry.
FCIC's criteria for cooperative publications
provide that the publications must: receive the endorsement of the
appropriate Federal agency; clearly indicate that it is a joint
government / industry effort; be an unbiased, objective presentation
with clear labeling of industry and government positions whenever
present; be free of advertising or promotional messages; and give
permission for reprinting by educational and nonprofit groups
See the FCIC fact sheet
Industry and Government: Publishing Together For Everybody's Benefit
for more details.
through the Media
The Federal Citizen Information Center works
with the national media such as Family Circle, the Associated
Press and Parade to highlight consumer information in articles
and feature stories.
FCIC develops unique press releases for specific
consumer topics and tailors the media mailing list for each release
to target appropriate media outlets. The releases are available
in hard copy and in electronic form via
FCIC's Media E-mail list.
Each year, the Federal Citizen Information Center
produces public service advertising for television, radio and print
media. The TV and radio spots are available in 60, 30, 20, 15, and
10 second lengths. The
TV spots are available on 3/4", 1" and Beta
SP tapes. The
radio spots are available on CDs and as live-announcer scripts.
print ads come in 20 different sizes, ranging from on-half
column inch to a full page. FCIC can satisfy any special printing
or electronic requirements for print ads.
To obtain FCIC's
media services, including review copies of new publications,
reporters are welcome to call the Media Hotline at (202)
For More Information
If you are interested in obtaining additional
e-mail FCIC directly or call (202) 501-1794.
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