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Key Results | ||||||||||||||||
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Leadership Competencies | ||||||||||||||||
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Who Should Attend | ||||||||||||||||
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Schedule and Cost | ||||||||||||||||
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Positive Approaches to Difficult People: A Practical Course toward Positive Outcomes
Uncomfortable and tense situations often wreak havoc in the workplace. When people in the workplace disagree, the strategies discussed in this course can help transform even the most difficult circumstances into satisfying, win-win experiences. Learn about what motivates difficult people and ways to handle their behavior by using skillful questioning and active listening techniques. Gain control over difficult situations quickly by taking this practical course that will help find positive approaches and outcomes.
- Identify and resolve conflict in a variety of situations through the use of case studies and simulations
- Practice getting control of tense situations before they get out of hand
- Practice and use proven approaches to resolve conflicts
- Learn to create workplace conditions that promote cooperation
- Move beyond emotions to win-win situations
- Learn how to build and mend relationships after a lose-lose or win-lose conflict has occurred
- Maintain your composure around difficult people
- Reach a workable compromise without backing off
- Motivate others to take positive action
- Minimize the negative impact of difficult personalities
Who Should Attend
Employees who want to better manage workplace conflict, learn practical ways of handling challenging personalities, and create a positive outcome and work environment.Schedule and Cost
Start/Stop times for WMDC:
Arrival - Sunday after 3 p.m., program starts Monday 8-8:30 a.m.
Ends - Friday at noon
Course includes meals, lodging, tuition and course materials
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| Aug 1 - Aug 5, 05 | WMDC | $3,100.00 | Apply | ||
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| Sep 26 - Sep 30, 05 | WMDC | $3,100.00 | Apply | ||
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