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Performance Management


Developing

"Developing" means increasing the capacity to perform through training, giving assignments that introduce new skills or higher level of responsibility, improving work processes, or other methods. Development efforts can encourage and strengthen good performance and help employees keep up with changes in the workplace.



Frequently Asked Questions



Staff Recommendations    (What to read when you can't read it all.)

Title

Description

The Coach: Creating Partnerships for a Competitive Edge (8/96)

Can be used as a tool to help supervisors and team leaders develop their coaching skills.

Feedback is Critical to Improving Performance (8/94)

Describes the critical components of effective and timely feedback, how they contribute to a successful performance management program, and how they should be used in conjunction with setting performance goals.

Knowledge, Skills, and Attitudes for Effective Teams (12/95)

Explains the need to invest in training and team development for successful attitude change and effective teams.

Using Performance Management to Develop the Capacity to Perform (12/98)

Describes both formal and informal methods of employee development and provides some ways to improve work processes.

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Policy Documents

Title

Description

The Policy Perspective on 360-Degree Assessment (3/96)

Provides a summary of legislative, regulatory, and Governmentwide policies that relate to 360-degree appraisal.

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Resources

Title

Description

360-Degree Assessment: An Overview (9/97)

An overview of the use of 360-degree feedback. Includes discussion on sources of input, privacy issues, questions, and answers.

Improving Customer Service Through Effective Performance Management (5/96)

Describes how agencies can use their employee performance management systems as tools to help them reach the customer service goals under Executive Order 12862 (Setting Customer Service Standards) and the Results Act.

Performance Management Program Design Handbook (12/94)

Designed to assist agency personnel, managers, employees, and their representatives work through the redesign of their employee performance management programs.

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Newsletter Articles

Title

Description

"Coaching Positive" for Team Success (8/99)

Explains how you can use Tony DiCicco's strategies and techniques to help improve team performance.

Communicate! Communicate! (10/96)

Summarizes the thoughts of Dr. Joseph Greenberg, Professor of Education at George Washington University, as presented in his conference session at Transformations 97, providing guidance and suggestions for improving communication effectiveness.

Competencies That Support Effective Performance Management (Winter 2001)

Provides an explanation of competencies and describes which specific competencies supervisors and team leaders need to develop to help them manage their employee's performance.

Dealing With the Marginal Performer (6/99)

Reviews the reasons it's important to address marginal performance and provides tips for supervisors who want to help marginal performers improve.

Developing and Rewarding Teams (4/98)

Describes the largest Government-owned weapons manufacturing arsenal's approach to effective teaming practices and lessons learned.

Developing Performance Standards (4/98)

Reviews the principles of writing good standards that can be used effectively to appraise employee performance of those elements.n

Effective Teams Strive for Consensus (4/99)

Explains what consensus is and describes three effective methods to help teams build consensus.

Feedback is Critical to Improving Performance (8/94)

Describes the critical components of effective and timely feedback, how they contribute to a successful performance management program, and how they should be used in conjunction with setting performance goals.

Formula for Maximizing Performance (Summer 2001)

Explains how organizations and employees must have both the capacity and the commitment to perform in order to achieve good performance.

Good Performance Management Aids Retention and Productivity (4/99)

Presents the results of three studies on retention and productivity describing the critical factors for creating a productive work environment and retaining good employees.

Implementing the Results Act: Resources Galore (2/98)

Presents a value-packed CD-ROM that contains a library of information that is of great value to all those involved in honing strategic plans and developing program performance plans.

Improving Performance Through Partnership (2/94)

Presents some of the key concepts and underlying philosophies of the 1994 report by the National Partnership Council. These ideas are the basis on which changes will be made in human resource management, with improving Government performance as the primary goal.

Knowledge, Skills, and Attitudes for Effective Teams (12/95)

Explains the need to invest in training and team development for successful attitude change and effective teams.

Supervisors in the Federal Government: A Wake-Up Call (Summer 2001)

Reviews an OPM study of the status of agencies' efforts to select, develop, and evaluate first-level supervisors.

Upward Feedback Promotes Management Development (10/94)

Provides a look at how developmental feedback can promote communications improvement between management and employees.

Using Performance Management to Develop the Capacity to Perform (12/98)

Describes both formal and informal methods of employee development and provides some ways to improve work processes.

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Book Reviews

Title

Description

The Coach: Creating Partnerships for a Competitive Edge (8/96)

Can be used as a tool to help supervisors and team leaders develop their coaching skills.

Improving Performance: How to Manage the White Space on the Organization Chart (2/94)

Offers a down-to-earth guide for improving both individual and organizational performance.

The 9 Natural Laws of Leadership (Winter 2001)

Reviews Dr. Warren Blank's book, The 9 Natural Laws of Leadership and briefly explains the connection between leadership and performance management.

Reengineering the Corporation: A Manifesto for Business Revolution (12/95)

Presents a way of improving organizational, team, and individual performance.

Team Talk: Maintaining High Performance Teams During Change (8/00)

Summarizes characteristics high performance teams must possess to survive organizational change as described in John P. Kotter's book, Leading Change

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