| |
| Title |
Description |
| Balancing Measures:
An Evolving Process (10/99) |
Describes how several agencies have used balanced
measures to improve performance and achieve organizational goals. |
| Balancing Measures of
Performance (12/96) |
Reviews the performance measures being used by
the New York Regional Office of the Veterans Benefits Administration.
This approach uses organizational outcomes that become the basis
for performance ratings and rewards. |
| "Coaching
Positive" for Team Success (8/99) |
Explains how you can use Tony DiCicco's strategies
and techniques to help improve team performance. |
| Customer Service Standards
(8/94) |
Describes how employee performance management processes
can support and promote organizational customer service goals. |
| Dealing With
the Marginal Performer(6/99) |
Reviews the reasons it's important to address marginal
performance and provides tips for supervisors who want to help marginal
performers improve. |
| Dispelling
Myths about Poor Performers (4/99) |
Describes the findings of OPM's study, "Poor
Performers in Government: A Quest for the True Story," that
examines the common perception that there are too many poor performers
in the Federal Government. |
| Feedback is Critical
to Improving Performance (8/94) |
Describes the critical components of effective
and timely feedback, how they contribute to a successful performance
management program, and how they should be used in conjunction with
setting performance goals. |
| Kennedy Space
Center Aims High With Its Goal Performance Evaluation System
(Winter 2001) |
Describes how the Kennedy Space Center uses an
innovative interactive software application to plan, manage, and
communicate center-wide initiatives. |
| Measurement Activities
in Full Swing (12/96) |
Looks at the steps several Federal agencies are
taking to design their strategic plans and measurement systems to
comply with the Government Performance and Results Act of 1993. |
| NPR Highlights Customer
Feedback (8/96) |
Highlights a 1-day workshop held in 1996 that featured
experts in customer satisfaction measurement from Federal agencies,
educational institutions, and the private sector. Describes valuable
lessons learned as shared by the workshop speakers. |
| Performance
Management Competencies: Communication Skills (Spring 2001) |
Explains why it is important for managers to possess
excellent communication skills and why they are essential for effective
performance management. |
| Supervisors
in the Federal Government: A Wake-Up Call (Summer 2001) |
Reviews an OPM study of the status of agencies'
efforts to select, develop, and evaluate first-level supervisors. |
| Telecommuting
Requires Topnotch Performance Management (Winter 2001) |
Describes how supervisors can maintain employee
performance levels in a telecommuting environment. |
| Update on Performance-Based
Actions (8/97) |
Discusses issues dealing with performance-based
actions (the reduction in grade or removal of an employee based
solely on performance). |
