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Performance Management


More Topics

"More Topics" includes additional resources and documents on performance management and award-related topics.



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Staff Recommendations    (What to read when you can't read it all.)

Title

Description

Evaluating Performance Appraisal Programs: an Overview (1/99)

Suggests procedures and criteria for evaluating the implementation and effect of performance appraisal programs.

Good Measurement Makes a Difference in Organizational Performance (6/99)

Presents the findings of a study done by the Metrus Group on the value of using strategic measures to track customer and employee satisfaction, financial performance, and operating efficiency.

Good Performance Management Aids Retention and Productivity (4/99)

Presents the results of three studies on retention and productivity describing the critical factors for creating a productive work environment and retaining good employees.

Merit System Principles and Performance Management (4/96)

Explains the Federal Government's merit system and how it is supported by employee performance management.

Warranty Conditions (2/95)

Describes the key factors that must be in place for performance management programs to succeed.

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Resources

Title

Description

Alternative Pay Progression Strategies: Broadbanding Applications (4/96)

Reviews basic aspects of compensation and broadbanding; presents three categories of pay progression strategies and discusses the affects of combining the strategies.

Evaluating Performance Appraisal Programs: an Overview (1/99)

Suggests procedures and criteria for evaluating the implementation and effect of performance appraisal programs.

Performance Management Program Design Handbook (12/94)

Designed to assist agency personnel, managers, employees, and their representatives work through the redesign of their employee performance management programs.

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Performance Management

Title

Description

Accountability Can Have Positive Results (Winter 2001)

Explains the positive and valuable results that individual accountability can bring and how managers can implement positive accountability.

Competencies That Support Effective Performance Management (Winter 2001)

Provides an explanation of competencies and describes which specific competencies supervisors and team leaders need to develop to help them manage their employee's performance.

Developing Strategic Compensation (fall/00)

Describes OPM's research on seven compensation components, including performance management issues, and some of the relationships among them.

Effective Performance Management: Doing What Comes Naturally (10/97)

Describes performance management as a systematic process including: planning, monitoring, developing, rating, and rewarding.

Formula for Maximizing Performance (Summer 2001)

Explains how organizations and employees must have both the capacity and the commitment to perform in order to achieve good performance.

Improving Performance Through Partnership (2/94)

Presents some of the key concepts and underlying philosophies of the 1994 report by the National Partnership Council. These ideas are the basis on which changes will be made in human resource management, with improving Government performance as the primary goal.

Kennedy Space Center Aims High With Its Goal Performance Evaluation System (Winter 2001)

Describes how the Kennedy Space Center uses an innovative interactive software application to plan, manage, and communicate center-wide initiatives.

Life After the FPM (2/94)

Describes the impact of the elimination of the Federal Personnel Manual on performance management.

New Opportunities to Integrate and Invigorate (7/96)

Summarizes a conference paper that describes the history of performance management and how the 1995 performance management regulations brought new opportunities for agencies to tailor their programs to fit their culture, their mission, the way they do their work, and other systems they use.

OPM Approves New Agency Performance Appraisal Systems (2/96)

Describes differences in employee performance appraisal systems being designed by Federal agencies.

OPM Issues New SES Performance Appraisal Regulations (fall/00)

Discusses the November 2000 changes to the regulations covering SES (Senior Executive Service) performance appraisals.

OPM Proposes New Rules for Performance Management (2/95)

Outlines proposed 1995 regulations giving agencies the flexibility needed to implement innovative performance management systems.

Pay Progression Strategy Involves Performance Management Issues (10/98)

Explains how and why performance management is an integral part of pay system design.

Performance Management Deregulation (8/95)

Announces the new performance management regulations effective September 22, 1995.

Presidential Memos Spotlight Performance Management (4/95)

Outlines the messages contained in President Clinton's memo dated March 6, 1995, addressing regulatory reinvention and the memo dated March 22, 1995, addressing customer service standards.

Program Updates: Trends, Developments, and Initiatives (10/99)

Discusses the most recent information on total compensation, performance management, position classification, and pay and leave issues in the Federal Government.

Strategic Rewards (fall/00)

Describes what strategic rewards are and how they play an important part in attracting, managing, and retaining Federal employees.

Update on Employee Appraisal Systems (8/97)

Update on the redesign of agency performance appraisal systems as a result of the 1995 changes to the performance management regulations.

Warranty Conditions (2/95)

Describes the key factors that must be in place for performance management programs to succeed.

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Managing for Results

Title

Description

Achieving Success Through Results-Based Management (6/99)

Mr. Maurice McTigue, a former New Zealand Cabinet Minister and international authority on performance management, shares his views on results-based management.

Clear Goals Lead to Success in GSA (2/00)

Explains how GSA's Linking Budget to Performance initiative got Region 2 to focus on results and performance improvement.

The Fable of the Beekeepers and Their Bees (8/97)

Describes the advantages of measuring and rewarding results versus activities.

Gainsharing Links Performance Management Processes (2/95)

Describes how gainsharing can link performance management processes.

Good Measurement Makes a Difference in Organizational Performance (6/99)

Presents the findings of a study done by the Metrus Group on the value of using strategic measures to track customer and employee satisfaction, financial performance, and operating efficiency.

Making the Connection: Aligning Employee Performance with Organizational Goals (8/99)

Describes the Handbook for Measuring Employee Performance: Aligning Employee Performance Plans with Organizational Goals and explains how to obtain a copy.

Managing for Performance (2/96)

Summarizes an interview with Christopher Mihm, Assistant Director for Federal Management and Workforce Issues at the U.S. General Accounting Office (GAO) and major contributor to the GAO reports: "Managing for Results: Experiences Abroad Suggest Insights for Federal Management Reforms" and "Managing for Results: State Experiences Provide Insights for Federal Management Reforms."

Measurement and Rewards Improve Performance at GSA (2/00)

Explains how the General Services Administration (GSA) Linking Budget to Performance initiative improves organizational and individual performance.

Organizational Goals Can Be Powerful Energizers (4/00)

Describes how strategic goals and objectives can be used to improve employee performance.

Performance Agreements Lead to Improved Organizational Results (Winter 2001)

Describes the benefits three agencies gained by using results-oriented performance agreements with their agency leaders and executives.

Performance Management Competencies: Setting Goals (Summer 2001)

Discusses goal setting competencies for supervisors and reviews recommendations made in two publications.

President Outlines HR Role in Achieving Organizational Results (8/00)

Describes the role President Clinton has outlined for Human Resources and its impact on performance management.

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Evaluating Performance Management

Title

Description

Agencies Discover the Value of Evaluation (8/99)

Describes how two agencies had their performance appraisal programs evaluated, what they found, and changes they plan based on those results.

DOT Evaluates Its Performance Management System (10/98)

Presents techniques used to evaluate performance management system.

Evaluating Awards Programs for Effectiveness (12/99)

Explains the characteristics of an effective awards program and offers sample questions to consider when evaluating the effectiveness of an agency awards program.

Evaluating Performance Appraisal Programs: an Article (4/97)

Provides guidance for conducting ongoing program evaluation.

Evaluating Performance Appraisal Programs: an Overview (1/99)

Suggests procedures and criteria for evaluating the implementation and effect of performance appraisal programs.

OPM Survey Shows Agencies Successfully Practice Performance Management (Summer 2001)

Describes the results of OPM's Merit System Principles Questionnaire in the area of performance management through a review of related questions.

Supervisors in the Federal Government: A Wake-Up Call (Summer 2001)

Reviews an OPM study of the status of agencies' efforts to select, develop, and evaluate first-level supervisors.

Trends and Shifts in the Use of Awards Governmentwide (12/99)

Describes tends, shifts, and consistencies in Governmentwide awards spending and explains changes in the type of awards granted by agencies.

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Poor Performers

OPM Showcases New Initiatives on Poor Performers (12/97)

Through a coordinated series of initiatives, a multi-media set of tools have been developed to use in informing and motivating managers and supervisors to take action against poor performers.

What to Avoid When Writing Standards (6/98)

Defines "retention" standards, discusses the basic requirements for these standards, and highlights some of the things you should avoid when writing them.

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Performance and Reduction in Force

Title

Description

Assigning Retention Credit in a RIF (4/98)

Looks at how to assign credit when an employee does not have three ratings of record within the last four years or has equivalent ratings of record.

New Regulations Clarify Rating of Record Definition (12/98)

Explains the new regulations on rating of record that became effective November 4, 1998, and were published in the October 5, 1998, Federal Register.

New Rules for Crediting Performance in a Reduction in Force (12/97)

Provides an overview of the published final regulations on reduction in force (RIF) and performance management that place greater emphasis on actual performance when crediting performance in a RIF and give agencies greater flexibility when awarding additional retention service credit based on performance.

Proposed RIF Regs Address Retention Credit Based on Performance (2/97)

Describes changes to reduction in force (RIF) regulations proposed by OPM and published in the Federal Register on February 4, 1997.

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Recordkeeping and Documentation

Agencies Can Use Referral Bonuses To Support Recruitment and Hiring (Spring 2001)

Explains how agencies can use referral bonuses to help recruit and hire new employees.

Improving CPDF's Rating of Record Data (8/99)

Presents the rating patterns available to agencies and describes new edits OPM is implementing to improve the accuracy of the CPDF database.

New Nature of Action Codes for Reporting Awards to CPDF (5/99)

Memorandum explains the new Nature of Action Codes that will be required for all awards effective on or after October 1, 2000, when reporting to the Central Personnel Data File (CPDF).

Reporting Awards with Ease: Simplified Nature of Action Codes (8/99)

Explains and lists the new nature of action codes and how they affect award reporting requirements for agencies.

Reporting Awards with Ease: Simplified Nature of Action Codes (12/99)

Explains how to use the new nature of action codes for reporting award data to the Central Personnel Data File (CPDF).

You Asked About This –Must agencies still file Standard Forms 50 (SF50) for awards in employees' Official Personnel Files (OPF)? (6/99)

Explains the new filing requirements that prohibit agencies from filing award documentation in employees' Official Personnel Files.

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Telework

Managing Teleworker Performance (Fall 2001)

Summarizes case studies from AT&T; and the IRS on their experience with telework.

Telecommuting Requires Topnotch Performance Management (Winter 2001)

Describes how supervisors can maintain employee performance levels in a telecommuting environment.

Telecommuting: Reviewing the Basics (Fall 2001)

Reviews the benefits of and barriers to telecommuting in light of the Government's initiative to encourage telecommuting.

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Conferences and Meetings

Title

Description

Back by Popular Demand - The Strategic Compensation Conference (Spring 2001)

Provides details about the concurrent sessions, post-conference workshops, and registration for the August 28-30, 2001, Strategic Compensation Conference.

Choosing the Best Course Using Strategic Compensation (fall/00)

Describes why agencies must rethink the way they use compensation to attract, retain, and reward employees.

Compensation Conference Charts the Course for Good Management (Fall 2001)

Summarizes three plenary sessions presented by Office of Personnel Management Director Kay Coles James, Ambassador Richard Haass, and speakers from the National Association for Public Administration.

Compensation Conference Program Taking Shape (6/99)

Describes some of the topics to be featured at the September 8-9, 1999 conference and provides information on how to register.

Conference Introduces WCPS Logo (10/99)

Explains the meaning of the components of the OPM's new Workforce Compensation and Performance Service (WCPS) logo and how the different WCPS programs and units work together to support strategic compensation.

First Annual Strategic Compensation Conference Looks to the Future (10/99)

Explains the focus of the first annual Strategic Compensation Conference and provides insight on what changes the Federal Government needs to make to support its strategic objectives and to keep up with a competitive employment market.

March 16, 1999, Meeting Minutes--Performance Management and Recognition Network of the Interagency Advisory Group (3/99)

Agenda items included awards-related results from the National Partnership for Reinventing Government Survey, a discussion on the strategic use of awards, an explanation of performance-oriented pay incentives, and a presentation on pay incentives for managers.

OPM Director Presents PILLAR Award at Strategic Compensation Conference (8/00)

Describes the first recipients' award winning performance management programs and practices.

Organizational Change (8/95)

Summarizes an interview with Dan Stone, Chief of the Organizational Development (OD) Division at the Animal and Plant Health Inspection Service (APHIS), U.S. Department of Agriculture that addresses the implementation of teams. The principles he shares would apply whenever an organization attempts to change the way it operates, including the way it conducts its performance management programs.

Strategic Compensation Conference 2000 Awaits You (6/00)

Describes some of the sessions scheduled for the August 2000 conference. Provides information on cost and registration.

Strategic Compensation Conference Scheduled for August 2000 (4/00)

Provides general information about the upcoming August 2000 conference.

Transformations '97: Performance Management in a New Era (10/97)

Describes the messages delivered at the Transformations '97 conference with speakers delivering first-hand experience and practical advice.

Transformations '98: Every Employee an MVP (10/98)

Summarizes the plenary sessions at the 4th annual conference on performance management and incentive awards.

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Other Related Topics

Title

Description

Attracting, Retaining, and Rewarding Top Performers (10/99)

Explains how information in the Describes the perspectives of Dr. Jay Schuster and Maggi Coil, speakers at the 1999 Strategic Compensation Conference, on a variety of reward principles that will enable the Federal Government to attract and retain valuable employees.

Change the Language To Change the Culture (6/00)

Describes the importance of developing and using balanced measures to create an empowering, results-oriented, integrated, and externally focused culture.

Come See OPM's New Performance Management Web Pages (2/99)

Explains how information in the Performance Management Technical Assistance Center (Performance Management and Incentive Awards web pages) is organized, as well as the topics and issues available.

Good Performance Management Aids Retention and Productivity (4/99)

Presents the results of three studies on retention and productivity describing the critical factors for creating a productive work environment and retaining good employees.

Guidance Bulletin Cites Labor Relations Case Law on Performance Management (12/96)

Describes and discusses labor relations issues in performance management.

Merit System Principles and Performance Management (4/96)

Explains the Federal Government's merit system and how it is supported by employee performance management.

OPM Places Performance at the Center of Human Resources Management (10/97)

Describes an OPM internal reorganization designed to focus on performance as the core of Federal human resource management.

OPM Plans FY2000 Study on Pass/Fail (8/99)

Describes OPM's plans for a pass/fail study and invites interested agencies to participate.

Performance-Based Organizations (8/96)

Describes unique features and flexibilities available to performance-based organizations.

Performance is the Centerpiece of Government Reform (Summer 2001)

Describes President Bush's initiatives, requirements for workforce planning and restructuring, human resources flexibilities, and the focus of the President's Management Council.

Performance Management Clearinghouse: Sharing Practical Information (4/00)

Describes plans for the new performance management clearinghouse and explains how agencies will be able to share their experiences and best practices on this new webpage.

President's Management Council Committed to Performance Management (2/00)

Summarizes how agencies can become more accountable, performance-based, and results-oriented as covered in the "Report to the President's Council on Managing Performance in Government."

Promoting Innovation in Government (Summer 2001)

Presents the recommendations of a Toronto University study on how to promote innovation in public organizations.

Team Leader Guide Sees Performance Management Role (8/98)

Presents a brief overview of the Team Leader Guide and describes some of the performance management functions that team leaders can do.

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Case Studies and Examples

Title

Description

Automating Performance Management (2/99)

Explains some advantages and disadvantages to using automated appraisal software applications, and describes two agencies' experiences using automated applications.

Awards Programs Share the Same Goals: Results (10/99)

Describes how two agencies aligned their awards programs with their organizational goals to support achieving those goals.

Balancing Measures: An Evolving Process (10/99)

Describes how several agencies have used balanced measures to improve performance and achieve organizational goals.

DOD: Designing Appraisal Programs Under a Flexible System (10/98)

Summarizes how DOD components have used the flexibility in the DOD appraisal system to design programs to meet their individual needs.

Designing Performance Appraisal Programs (6/97)

This article discusses the performance appraisal design strategies of three agencies.

Effective Communication Improves Customer Service (4/00)

Describes effective agency customer-focused feedback practices recognized by the National Partnership Council.

GAO Reviews Alignment of Agency and Employee Performance Plans (12/98)

Summarizes the GAO report Performance Management: Aligning Employee Performance with Agency Goals at Six Results Act Pilots that reviews six agencies' efforts to align their employee performance management systems with their organizational missions and goals.

Group Incentive Award Increases Productivity (12/99)

Describes a Department of Interior group incentive award program.

Internet-Based Performance Management (2/99)

Describes two agencies' success in using the Internet to post information on their award and performance appraisal programs, and gives examples of the type of information they included.

Measuring Hard-to-Measure Work: Secretary (6/00)

Describes how to identify elements and standards that measure the results of a secretaries' work.

Now You Can Network Through the Performance Management Clearinghouse (fall/00)

Describes the features of the new Performance Management Clearinghouse.

Pay-for-Performance is Working! (10/99)

Discusses the experiences of two agencies in developing different types of pay-for-performance programs to compensate employees based on performance, where one agency uses a group incentive variable pay approach and the other uses performance-based pay adjustments within a broadbanded system.

Performance Management Programs Are Integral to Compensation System Design (Fall 2001)

Relates the experience of the Office of the Comptroller of the Currency when the redesign of its compensation sytem caused a need to review its performance management program as well.

Recognizing and Rewarding Supervisors and Managers (8/00)

Describes the criteria three agencies use to recognize outstanding supervisors and managers who demonstrate exceptional supervisory skills.

The Balancing Act (fall/00)

Describes the Department of Interior, Bureau of Land Management's use of balanced measures to improve their organizational performance.

Using Customer Service Goals to Energize Support Organizations (6/00)

Describes the efforts of one support organization to link to their agency's strategic goals and how they choose to communicate their organizational goals to customers and employees.

Using Intranets to Communicate Performance Management Programs (4/00)

Describes how several agencies are using intranets effectively to provide their supervisors and employees with performance management information.

What a Difference Effective Performance Management Makes! (Spring 2001)

The Department of Agriculture's Food and Nutrition Services shares how performance management has a positive effect on their organizational bottom line.

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Book Reviews

Title

Description

The Balanced Scorecard by Robert S. Kaplan and David P. Norton; Harvard Business School Press, 1996 (8/99)

Reviews the book, The Balanced Scorecard, and briefly explains the balanced scorecard approach.

Designing Performance Appraisal Systems: Aligning Appraisals and Organizational Realities (6/94)

Provides a comprehensive, realistic approach to designing performance appraisal programs.

Human Resource Champions: The Next Agenda for Adding Value and Delivering Results (4/98)

Looks at the challenges human resource professionals face to successfully deliver results.

Managing Generation X: How to Bring Out the Best in Young Talent (12/98)

Describes Generation X employees and what they value, and discusses how to work with them to bring out their best performance.

The 9 Natural Laws of Leadership (Winter 2001)

Reviews Dr. Warren Blank's book, The 9 Natural Laws of Leadership and briefly explains the connection between leadership and performance management.

Reengineering the Corporation: A Manifesto for Business Revolution (12/95)

Presents a way of improving organizational, team, and individual performance.

The Strategy-Focused Organization (Spring 2001)

Reviews Kaplan and Norton's book, The Strategy-Focused Organization, and briefly explains the 5 principles for achieving strategic focus and alignment.

Sustaining Knock Your Socks Off Service (10/94)

Discusses performance management basics such as: improving customer service using goal setting, feedback, measuring performance, and recognition and awards.

Team Talk: Maintaining High Performance Teams During Change (8/00)

Summarizes characteristics high performance teams must possess to survive organizational change as described in John P. Kotter's book, Leading Change

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