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Performance Management


Teams

"Teams" are two or more people who must coordinate their activities to accomplish a common goal. Teams are a way of organizing people to support inter-dependence and cooperation that requires close coordination among the team members. Team performance includes both the outputs produced by the group or team as a whole, as well as the contribution of individual team members to the success of the team.



Frequently Asked Questions



Staff Recommendations    (What to read when you can't read it all.)

Title

Description

Building a Collaborative Team Environment (8/97)

Provides practical tips for team members to use in creating a collaborative environment.

Facts about Measuring Team Performance (10/95)

Provides four approaches to measuring employee performance, two at the individual level and two at the team level.

Getting Started (12/94)

Provides a look at working in teams and how to get started.

Knowledge, Skills, and Attitudes for Effective Teams (12/95)

Explains the need to invest in training and team development for successful attitude change and effective teams.

Performance Appraisal for Teams (8/98)

Describes how critical, non-critical, and additional performance elements can be used to plan, measure, monitor, rate, and reward a team's performance.


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Resources

Title

Description

Evaluating Team Performance (8/93)

Produced by a workgroup from the Interagency Advisory Group Committee on Performance Management and Recognition. Presents four models for approaching interdependent work environments and evaluating team performance.

Performance Appraisal for Teams (8/98)

Describes how critical, non-critical, and additional performance elements can be used to plan, measure, monitor, rate, and reward a team's performance.


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Case Studies and Examples

Title

Description

Agency Guide to "Meeting Challenges with Teams" (8/95)

Describes the Federal Highway Administration's guide to using teams.

The Employee's Role in a Team (10/96)

Discusses changing employee roles in a team structure.

FDA Experience with Self-Directed Work Teams (2/96)

Provides lessons learned from the Food and Drug Administration's self-directed work teams.

NARA Re-engineering: The Story Begins (2/99)

Provides insight into one agency's efforts to re-engineer its work processes after experiencing both 15 percent downsizing and a workload increase.

One Team's Approach to Performance Appraisal (4/99)

Describes an appraisal process that supports teamwork and is a tool for improving customer service and team performance.

Outstanding Team Management at IRS (6/96)

Provides management leadership principles and techniques that would benefit any team situation.


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Enhancing Team Performance

Title

Description

Agencies Turning to Teams (10/96)

Summarizes presentations shared at our 1996 performance management conference, Transformations, illustrating team-based organizations.

Award Winners Use Teams Effectively (12/97)

The President's Quality Award Program annually recognizes Federal Organizations that achieve high standards of customer service. This articles presents two organizations that have demonstrated high commitment to providing improved products and services to customers.

Balancing Individual and Team Measures (6/99)

The National Personnel Records Center in St. Louis, Mo., shares its experience with moving to a new performance management program designed to strike a balance between appraising individual and team performance.

Building a Collaborative Team Environment (8/97)

Provides practical tips for team members to use in creating a collaborative environment.

The Changing Role of Supervisors (2/95)

Describes the processes and lessons learned from transitioning supervisors into team leader roles or into oversight and mentoring positions.

"Coaching Positive" for Team Success (8/99)

Explains how you can use Tony DiCicco's strategies and techniques to help improve team performance.

Customer Teams at Bonneville Power Administration (6/98)

Describes how Bonneville uses its business plan and customer teams to implement its primary objective: improving customer service.

Developing and Rewarding Teams (4/98)

Describes the largest Government-owned weapons manufacturing aresenal's approach to effective teaming practices and lessons learned.

Effective Teams Strive for Consensus (4/99)

Explains what consensus is and describes three effective methods to help teams build consensus.

Getting Started (12/94)

Provides a look at working in teams and how to get started.

Goalsharing: A GSA Experience (2/98)

Describes GSA's successful program balancing team and individual recognition.

Knowledge, Skills, and Attitudes for Effective Teams (12/98)

Explains the need to invest in training and team development for successful attitude change and effective teams.

Lessons Learned (4/96)

Summarizes a 1996 panel discussion that presented lessons learned about training, communication, management support, accountability, and team-supportive behavior.

Model Leads to More Effective Teams (12/96)

Describes methods for improving poor team performance.

Self-Directed Team Improves Performance (6/97)

Describes a self-directed work team that has improved its work processes, increased its productivity, and significantly improved the quality of its work by exceeding organizational standards.

Team Incentives (12/94)

Describes the principles of designing team incentive plans that can be used as a tool to promote team effectiveness.

Team Leader Guide Sees Performance Management Role (8/98)

Presents a brief overview of the Team Leader Guide and describes some of the performance management functions that team leaders can do.

Team Leadership in the New Workplace (4/95)

Provides an explanation for certain terms and concepts in dealing with teams and offers three team leadership models. It also defines training needs for team leaders and team members and the orientation needs of all employees in regard to the changes that Labor plans for reinvention. Although written for one cabinet department, most of the concepts presented can apply Governmentwide.

Teams Can Speed Suggestion Evaluation (10/95)

Looks at using evaluation teams to speed up the process of evaluating employee suggestions.

Technology Can Facilitate Teamwork (8/96)

Describes using computer technology to improve the way groups work together.


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Team Measurement

Title

Description

Facts about Measuring Team Performance (10/95)

Provides four approaches to measuring employee performance, two at the individual level and two at the team level.

Group Performance in Appraisals (6/94)

Describes agency performance management programs that emphasize group performance measures.

Measuring Team Performance (8/94)

Provides tips for designing a measurement system that support and improves the performance of teams and their individual members.

One Team's Approach to Performance Appraisal (4/99)

Describes an appraisal process that supports teamwork and is a tool for improving customer service and team performance.


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Book Reviews

Title

Description

How to Measure the Results of Work Teams (6/96)

Looks at team needs and how team results will help the organization.

Reengineering the Corporation: A Manifesto for Business Revolution (12/95)

Presents a way of improving organizational, team, and individual performance.


 

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