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 John E. Potter is a member of the Postal Service Board of Governors and serves on its Strategic Planning Committee.
Since becoming the 72nd Postmaster General on June 1, 2001, Potter has led the Postal Service through some of its most challenging and difficult times. Faced with a weakened economy and declining mail volume, Potter immediately realigned management resources and organizational priorities. Then, in the aftermath of September 11, 2001 and the subsequent anthrax-bioterrorism attack, he worked with leaders in the Bush Administration, major corporate leaders, and heads of postal unions and management associations to refocus the Postal Service to implement new bio-terrorism safeguards while concentrating on the core business.
In 2002, Potter introduced a Transformation Plan to bring further organizational changes and modernization to virtually every aspect of the business. His leadership enabled the Postal Service to attain record levels of service and financial stability.
After the Office of Personnel Management in late 2002 determined that the Postal Service's annual funding formula for employees covered by the Civil Service Retirement System would result in overpayments in the billions of dollars, he worked successfully with the Administration and Congress to have the funding formula legislatively changed in 2003.
The resulting annual savings meant that postage rates will remain the same until 2006. The change in the funding formula law also enabled the Postal Service to reduce its outstanding debt to unprecedented levels. These efforts, along with contract extensions with major postal unions, reinvigorated a weakened mail industry and are providing a period of rate stability during the economic recession of 2001-2003.
2003 also brought a fourth straight year of productivity gains, an operating surplus, and employee workplace environment indicators to record levels.
A Bronx native who started as a clerk in New York in 1978, Potter and his wife, Maureen, have two children. Jack holds a degree in economics from Fordham. He is a Sloan Fellow and earned a masters' degree at the Massachusetts Institute of Technology. Prior to becoming Postmaster General, he had been Chief Operating Officer. He also served as Vice President, Labor Relations, and held a number of senior operational positions.
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