Home | Who Am I | Search | Sitemap | Contact Us | Careers | About Us | "Jayco" | ||
>JCAHO > >General Public > >Public Input > Report a Complaint |
Report a Complaint Report a Complaint |
|||||||
Report a complaint about a Health Care Organization
Go to Quality Incident Report Form View this page in Spanish. / Véa esta página en Español. Do you have a complaint about the quality of care at a Joint Commission-accredited health care organization? The Joint Commission wants to know about it. Send us your complaint by mail, fax or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.
E-Mail: Fax: Office of Quality Monitoring Mail: Office of Quality Monitoring If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays. (800) 994-6610
Complaint information is used to strengthen the oversight activities of the Joint Commission and improve the quality of care in accredited facilities. The Joint Commission addresses all complaints that relate to quality of care issues within the scope of our standards. These include issues such as patient rights, care of patients, safety, infection control, medication use and security. The Joint Commission does not address individual billing issues and payment disputes. Also, we do not have jurisdiction in labor relations issues or the individual clinical management of a patient. The Joint Commission does not review complaints of any kind in unaccredited organizations.
The Joint Commission encourages you to first bring your complaint to the attention of the health care organization's leaders. If this does not lead to resolution, bring your complaint to us for review. The Joint Commission's response to a complaint begins with a review of past complaints about the organization, if any, and the organization's accreditation survey report. Depending on the nature of the complaint, the Joint Commission will take one or more of the following actions:
For more information about how the Joint Commission analyzes and follows up on complaints, see the Quality Incident Review Criteria.
Upon request, the Office of Quality Monitoring provides the number of complaints an organization has had and the category by contacting (800) 994-6610. In addition, if an on-site review of an organization results in a change of accreditation status to conditional or preliminary denial of accreditation, these changes will be reflected in the organization's Quality Report, available in Quality Check on this website or by calling the Customer Service Center at (630) 792-5800. |
What is the Joint Commission? | Making Better Health Care Choices | Patient Safety | Public Input | Speak Up Home | Who Am I | Search | Sitemap | Contact Us | Career Opportunities | About Us | "Jayco" | Privacy Policy | © Copyright 2004, Joint Commission on Accreditation of Healthcare Organizations | ||