Web Conference

Making Quality Count: Tools, Strategies, and Resources

This series of two Web conferences for State, local, and health system policymakers was held February 10 and 18, 2004. They were designed to inform policymakers about issues, methodologies, and strategies that can be used to improve health care quality and implement quality improvement programs and strategies.

Select to access the Web Conference Sessions; all slides for each presentation are also available separately. Select for Playback Tips and Software Requirements.

While listening to the audio, you can also access the individual PowerPoint® slide presentations and manually move through the slides referred to by each presenter. There are text versions of each slide presentation as well as a text transcript of the entire audio portion of the Web conference.

An audio tape of the Web conference is also available for $10.00 through the AHRQ Publications Clearinghouse at 1-800-358-9295. Ask for AHRQ04-0014-AU, "Making Quality Count: Tools, Strategies, and Resources."

Program Objectives

This series was designed to provide and understanding of:

Available methods and tools to measure and evaluate quality of health care.
Efforts to provide national benchmarks that individual States, health care systems, health plans and providers can use to assess their performance.
Promising practices and strategies that have been developed and implemented at the Federal State, local, and health system levels to improve quality of care.

Web Conference Sessions

The streaming presentation includes the audio and slides presented during the Web program. Because this is a recording of the sessions, instructions to the participants are no longer relevant. To access each session, select Streaming Presentation. All slides for each presentation are also available separately.

Select for Playback Tips and Software Requirements.

Making Quality Count: Tools, Strategies, and Resources

Event 1. Quality Improvement: Tools to Benchmark and Measure Performance

Streaming Presentation (Length, about 1.5 hours; Text Transcript)

Presentations

Edward Kelley, Ph.D. (PowerPoint® Slides, 278 KB; Text Version).
Dale Shaller, M.P.A. (PowerPoint® Slides, 158 KB; Text Version).
Jean Slutsky, P.A., M.S.P.H. (PowerPoint® Slides, 977 KB; Text Version).

Event 2. Using Measurement Data to Improve Quality

Streaming Presentation (Length, about 1.5 hours; Text Transcript)

Presentations

Joseph Anarella, M.P.H. (PowerPoint® Slides, 148 KB; Text Version).
Vi Naylor (PowerPoint® Slides, 106 KB; Text Version).
Bruce Boissonnault, M.B.A. (PowerPoint® Slides, 611 KB; Text Version).
Michael J. Belman, M.D. (PowerPoint® Slides, 374 KB; Text Version).

Playback Tips

These streaming video presentations demand a lot from your computer's resources. You may find that the streaming video works better if you close other applications and windows on your computer.
To start, pause, or stop playback, use the buttons in the upper left corner.
To jump ahead in the session, use the slider under the title bar.

Software Requirements

To access the audio clips, you will need Real® player software installed on your computer. To download a free RealOne® player, go to http://www.real.com and select "Free RealOne® Player." Check the minimum requirements for each for your system; if you are a Macintosh or Unix/Linux user, select the player appropriate for your computer.

Follow the instructions provided for download and installation. If you are unsure of where you saved it on your computer, select "Start" on your navigation bar, then "Find," and search for "Real." When you find the folder, look for the "Set-Up" box, select that, and the installation will begin.

Current as of June 2004

Internet Citation:

Making Quality Count: Tools, Strategies, and Resources. Web Conference. June 2004. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/ulp/qcount/

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