• Respond to each customer in a courteous and helpful manner.
• Accurately direct you to the person or agency with the information you need.
• Provide complete, accurate information about our programs, products, and services.
• Make it easy to find and order reports.
• Deliver promised information promptly.
• Explain why, when we cannot meet your request.
• Deliver services without discrimination on the basis of race, color, national origin, sex, religion, age, disability, political beliefs, and marital or family status.