The Office of Customer Service mission is to identify the desired outcomes of PBS customers and develop ways to achieve them, develop new ways to gather strategic customer information, enhance internal and external communications, and transform PBS's culture to be customer focused.

The Regional Account Managers serves as the PBS representative for our customers in business dealings with PBS and also for PBS in working with our customers. Account Managers are responsible for establishing and maintaining dialog with our clients, learning how they prefer to do business with GSA and developing strategies for improving our service delivery.

The Communication Program focuses on both the customer and internal employee relations. The Communication Branch develops campaigns and materials needed to promote new GSA policies, inform the client about GSA products and services, and sponsor internal employee education campaigns. Our change management professionals lead internal associates through organizational change, changes in leadership or direction, and policy/procedural changes.

The Regional Environmental/Recycling Program implements the environmental and recycling programs through both internal and external outreach and educational efforts.

The Community Partnering Program promotes and instills within the federal community the GSA PBS Good Neighbor principles. This involves taking constructive actions to connect the downtown community to the GSA customer in such a manner that the welfare, health, safety, morale or mission of the GSA customer is improved.