Contacting Us by Telephone for Retirement Services
When you need us, we're only a phone call away. Our nationwide toll-free number is 1-88USOPMRET — 1
(888)767-6738. In the Washington, DC area, you can reach us at (202) 606-0500.
When you call, please have your CSA/CSF claim number available; it will speed up your
call. You can speak to a Customer Service Specialist or you can use any of the features of
our automated phone system described below.
If you wish to speak with a Customer Service Specialist, you should call during our
regular business hours from 7:30 A.M. until 7:45 P.M (Eastern Time). You may find it easier to reach us Tuesday through Friday. If the line is busy, please try your call again.
Our Automated Phone System
Our automated phone
system is available 24 hours-a-day, seven days a week.
Using the automated system allows you to:
- Make Federal tax elections,
- Make State tax elections,
- Request verification of your income,
- Request the value of your life insurance,
- Request verification of the Civil Service Retirement survivor benefits you are
providing, and
- Request retirement forms and brochures.
We have designed the automated telephone system so that it is easy to use. You will be
guided through each process and will always be able to return to the previous menu. It
will enable you to perform many transactions without the need to speak to a Customer
Service Specialist.
You must have a Personal Identification Number (PIN) to use our automated, self-service systems.
How do I obtain my PIN?
If you do not have a
Personal Identification Number (PIN), call us. A Customer Service Specialist will ask you
identifying information and then will arrange to mail your Personal Identification Number
(PIN) to you. The PIN is mailed to you to help maintain the security of your records.
If you are hearing impaired:
The automated system
is capable of assisting TDD callers. Call us toll-free at 1 (800) 878-5707. In the Washington, DC area, you can reach us at (202) 606-0551.
How will I know when a requested action is
effective?
When you make a change
to your account using the automated system, it will verify the information before you
complete the call. The system will also tell you when the requested change will take
effect.
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