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Telework Manual
Telework: A Management Priority
A Guide for Managers, Supervisors, and Telework Coordinators
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Telework Manual
Contents
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GSA Telework Pages
OPM Work Life Pages
Table of Contents
I.
What is Telework?
Telework: Definitions
Alternative Worksites
Opportunity to Telework
Telecenters
Types of Telework
The History of Telework
The Business Case for Telework
Telework for People with Disabilities
Benefits to Society
Telework and Agency Contingency Plans
II.
Getting Started
The Telework Program Manager
The Committee
The Policy
The Training Plan
Evaluating the Agency Program
III.
Overcoming Supervisory Challenges
Employee Suitability and Selecting Employees
The Decision Process
Position Suitability
IV.
The Supervisor's Role in Making It Happen
Helping Employees Change
The Telework Agreement
Maintaining Balance in the Office
V.
Performance Appraisal
How Will Performance Appraisal Be Different?
Planning Work and Setting Expectations
Monitoring Performance
Developing Employee Skills
Appraising Performance
Recognizing Performance
VI.
Conclusions
VII.
Appendices
A.
OPM Letters in Support of Telework
i.
Message from the Director
ii.
Memo for Heads of
Executive Departments and
Agencies
iii.
Message from the Director
B.
Telework Studies and Training Materials
C.
Information Technology Barriers to Telework
D.
Telework Frequently Asked Questions and Answers
E.
Telework Survey for Employees
F.
Telework Survey for Supervisors
G.
Telework Assessment Tool
H.
Telework Agreement
I.
Supervisor Checklist
J.
Safety Guidelines for the Home Work Space
Page updated August 11, 2003
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